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PenMail


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7 replies to this topic

#1 comfort2

comfort2

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Posted 30 April 2015 - 05:21 PM

Hi everyone!

 

I have a small question and this looks just the place to ask it.  Today I noticed a new item on my start list and at first I thought it was something my 14 year old son managed to install without me knowing, and probably without him knowing also.  It is called PenMail.  It wouldn't open and I couldn't figure it out so I started a little search for it.  The funny thing about this search is that EVERY website link told me that I had to download SpyHunter software in order to get rid of it.  The more I looked it just seemed more and more odd.  I searched for the connection between Spyhunter and PenMail and just kept getting back to the same info.  So then I searched to find out if Spyhunter is legit.... which then led me to you.  I use AVG for virus protection (the free one) and SUPERAntiSpyware free edition.  I noticed the other day that McAffee had shown up somehow even tho I don't feel that they are a good program.  It mustv'e happened the last time I upgraded my Adobe products and I forgot to check the box. 

 

Sooo... ??  I am downloading Amisisoft Anti-Malware now as a recommended program.  Will this find the PenMail and uninstall it and all it's little parts and pieces? 

 

Thanks again for all your help.... I am not very tech savvy so I appreciate everyone that is and that is so willing to help us all.

 

Best of days!

comfort2


Edited by Orange Blossom, 30 April 2015 - 05:31 PM.
Moved from Windows 7 to AII. ~ OB


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#2 Sintharius

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Posted 30 April 2015 - 05:34 PM

Hello, and welcome :)

Please follow the instructions below. If you do not understand anything, feel free to stop and ask.

MiniToolbox by Farbar

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Regards,
Alex

#3 comfort2

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Posted 30 April 2015 - 06:42 PM

Thanks Alex,

 

AVG had an issue with running this program but I insisted.  Did you want me to post the results (cut and paste) to this forum because it has some personal info in it.

 

thanks... comfort2



#4 Sintharius

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Posted 30 April 2015 - 11:40 PM

Hello,

There is no real info in the log that can be used to identify you, so it is fine to copy the log here.

And also you can disable AVG when downloading/running a tool, since the tools we use here at BC are safe.

Regards,
Alex

#5 comfort2

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Posted 01 May 2015 - 10:31 AM

Good morning!

 Thanks Alex for the reassurance.  Here is the report.... Debra

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Debra (administrator) on 30-04-2015 at 16:34:17
Running from "C:\Users\Debra\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p7-1107c Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Debra-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 74-DE-2B-17-6A-B5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-60-77-5E-74-32
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 74-DE-2B-17-6A-B4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:8:9200:135:6c3c:caed:cf2f:224b(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:8:9200:135:956c:f228:806e:32da(Preferred)
   Link-local IPv6 Address . . . . . : fe80::6c3c:caed:cf2f:224b%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 30, 2015 4:32:05 PM
   Lease Expires . . . . . . . . . . : Thursday, May 07, 2015 4:32:05 PM
   Default Gateway . . . . . . . . . : fe80::beca:b5ff:fe2b:abd1%11
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 242540075
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-A3-54-BF-74-DE-2B-17-6A-B4
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.wa.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.wa.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c34:25fe:f5ff:fffd(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1c34:25fe:f5ff:fffd%13(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    google.com
Addresses:  2607:f8b0:400a:807::200e
      173.194.33.128
      173.194.33.130
      173.194.33.135
      173.194.33.134
      173.194.33.142
      173.194.33.132
      173.194.33.129
      173.194.33.131
      173.194.33.137
      173.194.33.133
      173.194.33.136


Pinging google.com [2607:f8b0:400a:807::200e] with 32 bytes of data:
Reply from 2607:f8b0:400a:807::200e: time=15ms
Reply from 2607:f8b0:400a:807::200e: time=14ms

Ping statistics for 2607:f8b0:400a:807::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 15ms, Average = 14ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=18ms TTL=52
Reply from 206.190.36.45: bytes=32 time=16ms TTL=52

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 18ms, Average = 17ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...74 de 2b 17 6a b5 ......Microsoft Virtual WiFi Miniport Adapter
 12...38 60 77 5e 74 32 ......Realtek PCIe GBE Family Controller
 11...74 de 2b 17 6a b4 ......802.11n Wireless LAN Card
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.2     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.2    281
         10.0.0.2  255.255.255.255         On-link          10.0.0.2    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.2    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    281 ::/0                     fe80::beca:b5ff:fe2b:abd1
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:9d38:6abd:1c34:25fe:f5ff:fffd/128
                                    On-link
 11     33 2601:8:9200:135::/64     On-link
 11    281 2601:8:9200:135:6c3c:caed:cf2f:224b/128
                                    On-link
 11    281 2601:8:9200:135:956c:f228:806e:32da/128
                                    On-link
 11    281 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::1c34:25fe:f5ff:fffd/128
                                    On-link
 11    281 fe80::6c3c:caed:cf2f:224b/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/30/2015 04:33:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/30/2015 09:29:08 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/30/2015 04:15:40 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/29/2015 09:28:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/29/2015 00:47:39 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/28/2015 10:17:16 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2015 11:51:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/27/2015 00:28:29 PM) (Source: Microsoft-Windows-RestartManager) (User: Debra-PC)
Description: Application or service 'AVG PC TuneUp Service' could not be restarted.

Error: (04/27/2015 00:26:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2015 00:30:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (04/29/2015 09:26:57 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:20:58 AM on ‎4/‎29/‎2015 was unexpected.

Error: (04/24/2015 09:22:32 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:20:57 AM on ‎4/‎24/‎2015 was unexpected.

Error: (04/18/2015 02:43:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:42:11 AM on ‎4/‎15/‎2015 was unexpected.

Error: (04/11/2015 02:48:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:25:58 PM on ‎4/‎11/‎2015 was unexpected.

Error: (04/10/2015 04:46:41 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.3 with the system
having network hardware address 68-EE-96-C4-46-78. Network operations on this system may
be disrupted as a result.

Error: (04/06/2015 11:41:04 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (04/02/2015 02:11:20 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (03/19/2015 07:47:10 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:15:31 PM on ‎3/‎18/‎2015 was unexpected.

Error: (03/07/2015 00:41:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:29:48 AM on ‎3/‎7/‎2015 was unexpected.

Error: (02/14/2015 05:25:39 AM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-12-22 14:57:23.057
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.937
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.827
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.707
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.587
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.467
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.357
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 14:57:22.237
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 12:04:17.978
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-22 12:04:17.848
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\Microsoft Shared\ink\tiptsf.dll because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
1310 (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
1310_Help (x32 Version: 82.0.58.000 - Hewlett-Packard) Hidden
1310Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.01.18.0 - Ralink)
Adobe Digital Editions (HKLM-x32\...\Digital Editions) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Help Center 2.1 (x32 Version: 2.1 - Adobe Systems) Hidden
Adobe Photoshop Elements 5.0 (HKLM-x32\...\Adobe Photoshop Elements 5) (Version: 5.0 - Adobe Systems Inc.)
Adobe Photoshop Elements 5.0 (x32 Version: 5.0 - Adobe Systems Inc.) Hidden
Adobe Reader XI (11.0.05) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.05 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.7.148 - Adobe Systems, Inc.)
AIO_CDB_ProductContext (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.7.0.693 - Amazon Services LLC)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 2008300782.48.56.39324906 - Audible, Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5577 - AVG Technologies)
AVG 2015 (Version: 15.0.4339 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5577 - AVG Technologies) Hidden
AVG PC TuneUp Language Pack (en-US) (x32 Version: 12.0.4020.3 - AVG Technologies) Hidden
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bridge to Another World: Burnt Dreams (HKLM-x32\...\BFG-Bridge to Another World - Burnt Dreams) (Version:  - )
Bridge to Another World: The Others Collector's Edition (HKLM-x32\...\BFG-Bridge to Another World - The Others Collectors Edition) (Version:  - )
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Copy (x32 Version: 130.0.428.000 - Hewlett-Packard) Hidden
Corel Painter X (HKLM-x32\...\_{91CABF8F-A81C-4CB0-A1B0-D55B25F1B150}) (Version:  - Corel Corporation)
Corel Painter X (x32 Version: 10.00 - Corel Corporation) Hidden
Dark Romance: Heart of the Beast Collector's Edition (HKLM-x32\...\BFG-Dark Romance - Heart of the Beast Collectors Edition) (Version:  - )
Dark Strokes: The Legend of the Snow Kingdom (HKLM-x32\...\BFG-Dark Strokes - The Legend of the Snow Kingdom) (Version:  - )
Dead Reckoning: Brassfield Manor Collector's Edition (HKLM-x32\...\BFG-Dead Reckoning - Brassfield Manor Collectors Edition) (Version:  - )
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
Detective Quest: The Crystal Slipper (HKLM-x32\...\BFG-Detective Quest - The Crystal Slipper) (Version:  - )
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dragon NaturallySpeaking 12 (HKLM-x32\...\{D5D422B9-6976-4E98-8DDF-9632CB515D7E}) (Version: 12.50.000 - Nuance Communications Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.4.4 - Dropbox, Inc.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft Ltd.)
Enchantia: Wrath of the Phoenix Queen Collector's Edition (HKLM-x32\...\BFG-Enchantia - Wrath of the Phoenix Queen Collector's Edition) (Version:  - )
Express Burn Disc Burning Software (HKLM-x32\...\ExpressBurn) (Version: 4.72 - NCH Software)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Farm Frenzy: Hurricane Season (HKLM-x32\...\BFG-Farm Frenzy - Hurricane Season) (Version:  - )
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
Google Earth Plug-in (HKLM-x32\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM-x32\...\{E121A4FE-009B-385B-BB0D-B934E2A88288}) (Version: 5.2.4.18058 - Google)
Google Update Helper (x32 Version: 1.3.23.9 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.25.133 - Google, Inc.)
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
Gothic Fiction: Dark Saga (HKLM-x32\...\BFG-Gothic Fiction - Dark Saga) (Version:  - )
GoToAssist Customer 1.6.0.403 (HKLM-x32\...\GoToAssist Express Customer) (Version: 1.6.0.403 - Citrix Online)
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Grim Tales: Color of Fright (HKLM-x32\...\BFG-Grim Tales - Color of Fright) (Version:  - )
Grim Tales: The Legacy (HKLM-x32\...\BFG-Grim Tales - The Legacy) (Version:  - )
Grim Tales: The Vengeance (HKLM-x32\...\BFG-Grim Tales - The Vengeance) (Version:  - )
Grim Tales: The Wishes Collector's Edition (HKLM-x32\...\BFG-Grim Tales - The Wishes Collector's Edition) (Version:  - )
House of 1000 Doors: Evil Inside Collector's Edition (HKLM-x32\...\BFG-House of 1000 Doors - Evil Inside Collectors Edition) (Version:  - )
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP ePrint (HKLM-x32\...\{2794875B-6CCF-48B8-84A5-5B10DB98BEE6}) (Version: 14.0.14176.1823 - Hewlett-Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9452 - HP Photo Creations)
HP Photosmart 6510 series Basic Device Software (HKLM\...\{1952AED6-2908-418F-B9D8-AC359651F92D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 6510 series Help (HKLM-x32\...\{A2F95F8C-CDA9-4B08-BAD1-CA9656E4EC14}) (Version: 140.0.2.2 - Hewlett Packard)
HP Photosmart 6510 series Product Improvement Study (HKLM\...\{57CA7C8A-39E1-4CB5-B312-3E45B54AF51A}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Unified IO (Version: 2.0.0.434 - HP) Hidden
HP Unified IO (x32 Version: 2.0.0.434 - HP) Hidden
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Jarte 5.2 (HKLM-x32\...\Jarte_is1) (Version: 5.2 - Carolina Road Software L.L.C.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Living Legends: Frozen Beauty (HKLM-x32\...\BFG-Living Legends - Frozen Beauty) (Version:  - )
Living Legends: Frozen Beauty Strategy Guide (HKLM-x32\...\BFG-Living Legends - Frozen Beauty Strategy Guide) (Version:  - )
Lollypop Test (HKLM-x32\...\BFG-Moorhuhn Kart 2) (Version:  - )
Malwarebytes Anti-Malware version 1.75.0.1300 (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version: 1.75.0.1300 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft IntelliPoint 7.0 (HKLM\...\{C74A84EC-7C5F-4C36-A4A6-381E516D643B}) (Version: 7.0.260.0 - Microsoft)
Microsoft IntelliType Pro 7.0 (HKLM\...\{850C7AF6-7376-464D-A69C-E8419EC7ACA7}) (Version: 7.0.260.0 - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft Web Publishing Wizard 1.52 (HKLM-x32\...\WebPost) (Version:  - )
Microsoft Windows Debugging Symbols (HKLM-x32\...\{8DD62FB6-083D-40B9-9D7D-48449FDDDED5}) (Version: 7601 - Microsoft)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyPublisher (HKLM-x32\...\MyPublisher) (Version:  - MyPublisher, Inc.)
Mystery Trackers: Nightsville Horror Collector's Edition (HKLM-x32\...\BFG-Mystery Trackers - Nightsville Horror Collectors Edition) (Version:  - )
Network64 (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
NVIDIA PhysX (HKLM-x32\...\{64467D47-FFE4-4FBC-ABBA-A0DB829A17EB}) (Version: 9.12.0613 - NVIDIA Corporation)
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Ominous Objects: Phantom Reflection Collector's Edition (HKLM-x32\...\BFG-Ominous Objects - Phantom Reflection Collectors Edition) (Version:  - )
OverDrive Media Console (HKLM-x32\...\{D07205E7-F6D3-4333-AFCC-782A07685B72}) (Version: 3.2.20 - OverDrive, Inc.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PuppetShow: The Price of Immortality Collector's Edition (HKLM-x32\...\BFG-PuppetShow - The Price of Immortality Collectors Edition) (Version:  - )
Queen's Tales: Sins of the Past Collector's Edition (HKLM-x32\...\BFG-Queens Tales - Sins of the Past Collectors Edition) (Version:  - )
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.5.8 - Intuit)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.3.3 - Intuit)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6531 - Realtek Semiconductor Corp.)
Redemption Cemetery: The Island of the Lost (HKLM-x32\...\BFG-Redemption Cemetery - The Island of the Lost) (Version:  - )
Reflections of Life: Equilibrium Collector's Edition (HKLM-x32\...\BFG-Reflections of Life - Equilibrium Collectors Edition) (Version:  - )
Rhapsody (HKLM-x32\...\Rhapsody) (Version:  - )
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Scholastic's I SPY Spooky Mansion Deluxe (HKLM-x32\...\Scholastic's I SPY Spooky Mansion Deluxe) (Version:  - )
Scholastic's I SPY Treasure Hunt (HKLM-x32\...\Scholastic's I SPY Treasure Hunt) (Version: 1.0 - Scholastic Inc.)
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SPORE™ (HKLM-x32\...\{9DF0196F-B6B8-4C3A-8790-DE42AA530101}) (Version: 1.00.0000 - Electronic Arts)
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
Storia (HKLM-x32\...\{D74EB870-4745-467B-9430-DA53A604A456}) (Version: 1.1.4246 - Scholastic)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1012 - SUPERAntiSpyware.com)
Supercow (HKLM-x32\...\BFG-Supercow) (Version:  - )
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Tablet Driver V5.02 (HKLM-x32\...\TabletDriver) (Version:  - )
The Beast of Lycan Isle Collector's Edition (HKLM-x32\...\BFG-The Beast of Lycan Isle Collector's Edition) (Version:  - )
TiVo Desktop 2.8.3 (HKLM-x32\...\{4E839090-3B68-436A-B3CF-A2A08C38DD26}) (Version: 2.8.412.370 - TiVo Inc.)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2012 WinPerFedFormset (x32 Version: 012.000.2114 - Intuit Inc.) Hidden
TurboTax 2012 WinPerReleaseEngine (x32 Version: 012.000.0451 - Intuit Inc.) Hidden
TurboTax 2012 WinPerTaxSupport (x32 Version: 012.000.0179 - Intuit Inc.) Hidden
TurboTax 2012 wrapper (x32 Version: 012.000.0127 - Intuit Inc.) Hidden
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (x32 Version: 013.000.1986 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (x32 Version: 013.000.0492 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (x32 Version: 013.000.0168 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (x32 Version: 013.000.0135 - Intuit Inc.) Hidden
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2014 WinPerFedFormset (x32 Version: 014.000.1546 - Intuit Inc.) Hidden
TurboTax 2014 WinPerReleaseEngine (x32 Version: 014.000.0419 - Intuit Inc.) Hidden
TurboTax 2014 WinPerTaxSupport (x32 Version: 014.000.0201 - Intuit Inc.) Hidden
TurboTax 2014 wrapper (x32 Version: 014.000.0108 - Intuit Inc.) Hidden
Unfinished Tales: Illicit Love Collector's Edition (HKLM-x32\...\BFG-Unfinished Tales - Illicit Love Collector's Edition) (Version:  - )
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
UnloadSupport (x32 Version: 11.0.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956096) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BC0B6553-7271-4D52-A076-E9A4780611E8}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VisualBee for Microsoft PowerPoint (HKCU\...\VisualBee for Microsoft PowerPoint) (Version: V4.1 - VisualBee.com)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden

========================= Devices: ================================

Name: Photosmart 6510 series
Description: Photosmart 6510 series
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MULTIFUNCTION\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart 6510 series
Description: Photosmart 6510 series
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MULTIFUNCTION\0001
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart 6510 series
Description: Photosmart 6510 series
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MULTIFUNCTION\0002
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart 6510 series
Description: Photosmart 6510 series
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\MULTIFUNCTION\0003
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Photosmart 6510 series
Description: Photosmart 6510 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Device ID: ROOT\MULTIFUNCTION\0004
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 5618.87 MB
Available physical RAM: 3224.79 MB
Total Pagefile: 11235.93 MB
Available Pagefile: 8483.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.84 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.41 GB) (Free:567.63 GB) NTFS

========================= Users: ========================================

User accounts for \\DEBRA-PC

Administrator            Debra                    Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

11-04-2015 07:05:01 Scheduled Checkpoint
18-04-2015 23:47:29 Scheduled Checkpoint
25-04-2015 15:44:29 Installed AVG PC TuneUp 2015
27-04-2015 19:19:41 Removed iSEEK AnswerWorks English Runtime
27-04-2015 19:27:17 Removed AVG PC TuneUp 2015
27-04-2015 19:28:29 Removed AVG PC TuneUp 2015 (en-US)

**** End of log ****
 



#6 Sintharius

Sintharius

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Posted 01 May 2015 - 10:56 AM

Hello,

From what I read, PenMail appears to be a legistimate email client (albeit it comes with nasty), and it is not visible on your list.

If you are worried about leftovers, please do this.

- Download Revo Uninstaller Portable from here.

- Extract the archive to your Desktop.

- Right click on Revouninstaller.exe and select Run as Administrator.

- Search for PenMail. Let Revo Uninstaller remove all it found.

Let me know how it goes.

Regards,
Alex

#7 comfort2

comfort2
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Posted 01 May 2015 - 12:33 PM

Hi Alex,

Revouninstaller didn't find the PenMail.  When I looked at the options of PenMail it is listed under "C:\Program Files (x86)\TABLET SOFTWARE\PenMail.exe".  If this program isn't a problem then I will ignore it as a non-issue.

Thanks so much for your help!

Happy thoughts!

Debra



#8 Sintharius

Sintharius

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Posted 01 May 2015 - 12:38 PM

Hello,

Please uninstall McAfee Security Scan Plus and SUPERAntiSpyware - they have rather poor performance in the AV & AM category.

Emsisoft and Malwarebytes should be enough to cover you. Be noted that although Emsisoft is an AV & AM product, the free version does NOT have real time protection - so if you intend to use EAM as your primary AV then you will need to pay for it.

You can delete MiniToolbox and its log manually like any normal file. For Revo Uninstaller, you can keep it for later use or remove it and download it later.

Finally, please read this: Simple and easy ways to keep your computer safe and secure online

Stay safe!

Regards,
Alex




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