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Cable Connection


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16 replies to this topic

#1 regular_john

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Posted 03 July 2006 - 03:36 PM

Hi,

My modem disconnects from the net every 5-10 minutes or so. I have been on the Hijack this forum and removed harmful software. I have also changed my firewall from Sygate to Kerio.

I have contacted the ISP but they were no use whatsoever.

Any suggestions?

Stuart

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#2 acklan

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Posted 05 July 2006 - 11:35 AM

I was having the same problem. I had 3 problem come to find out.
1) The little woodland creatures (squirls) chewed the jack off the coax stetched between the house and the pole. Evendently they love plaste.
2) The previous inside wiring was worn and needed replacing. Mostly the ends had become loose from 30+ years of use.
3) The ground to the service at the house was knocked lose. I was getting static electical build up. When it reached a certain point the internet\VoIP would stop. It would not effect the cable TV.

My recommendation is..
1) Make sure the grounding block where the service meets the house is properly grounded. This means not only secure to a ground rod, but a ground rod seperate from the electical meter's ground rod.
2) If this has little or no effect the next thing I would try is a new coax between the modem and the service.

In my case I needed all of the above, but I had a good technican diagnosing my problem. The ground is usually the problem from what he told me. Feedback thru the ground is most common.
"2007 & 2008 Windows Shell/User Award"

#3 regular_john

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Posted 26 July 2006 - 01:29 PM

Hello,

Thanks for the advice. I have actually now changed ISP. I am now on an ADSL modem, totally different connection and I am still getting the same problem. This has got to be related to my PC not the connection itself!

Any suggestions?

#4 zemoman

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Posted 26 July 2006 - 02:18 PM

Tell me since you have a cable modem do you have a CABLE SPLITTER connected to the line you use for you internet modem?
ROOTKITS BAD!

#5 regular_john

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Posted 27 July 2006 - 02:12 PM

I have microfilters plugged into all the phone ports to prevent the connection being broken when a call comes in/out.

#6 zemoman

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Posted 27 July 2006 - 08:43 PM

Ok this SAME EXACT PROBLEM USED TO HAPPEN TO MY FRIEND. This is not a problem from your computer. This a problem from the wireing in your house (I used to be an electrition). The problem is that the phon jack you are using for conncting o the internet has a problem, the wires that connnect to the phone box outside your house are messed up, the wires are getting wronge electromegnetic singnals from other phone lines to close to them. Ok the problem you are having is from faulty phone lines running through our house. There are 2 ways to fix this.

1. Fix it manually by buying a cable (i would suggest buting it from radio shack). Now in order to fix this problem you are going to have to do something called a home wire run. First thing you do is open your phone box from out side and coonect one end of the wire you bough to a little port located in the phone box. You then take the red and black wire at the other end of the wire and connect it to the phone jack, the black one goes in the right and the red one goes in the left. Then connect you modem to the phone jack and your all set.

2. If you are not really a kind of technical person just call your isp to come do it for you. Tell them you need a new home wiring run for you phone jack. They may charge you a fee of $100.00*. GOOD LUCK :thumbsup:
ROOTKITS BAD!

#7 regular_john

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Posted 28 July 2006 - 02:51 PM

My last ISP Telewest delivered the broadband service via a seperate connection, not the telephone lines and I was getting the same problem with them. Thats why I reckon theres something wrong with the PC.
I have only in the last few days hooked up with an ADSL connection with Talk Talk and its still happening.

I reckon theres a problem with the Internet settings or a program which is interrupting the connection, but I don't know where to look. I had already been through the Hijack this forums and removed all harmful software based on their advice.

#8 zemoman

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Posted 28 July 2006 - 06:32 PM

Ok then this is what I would like you to do. Please go to start>run> and then type in "msconfig" (without the cotation marks). Then clcik on the service tab and please copy&paste every thing in the box in your next post. THANK YOU :thumbsup:
ROOTKITS BAD!

#9 regular_john

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Posted 30 July 2006 - 03:10 PM

ok...

msconfig - services


Application Layer Gateway Service Microsoft Corporation Running
Application Management Microsoft Corporation Stopped
ASP.NET State Service Unknown Stopped
Windows Audio Microsoft Corporation Running
AVG7 Alert Manager Server GRISFOT, s.r.o. Running
AVG7 Update Service GRISOFT, s.r.o Running
Background Intelligent Transfer Service Microsoft Corporation Running
Computer Browser Microsoft Corporation Running
Bluetooth Support Service Microsoft Corporation Running
Indexing Service Microsoft Corporation Stopped
COM+ System Application Microsoft Corporation Stopped
Cryptographic Services Microsoft Corporation Running
DCOM Server Process Launcher (Essential - Yes) Microsoft Corporation Running
DHCP Client Microsoft Corporation Running
Logical Disk Manager Administrative Service Microsoft Corp,Veritas Software Stopped
Logical Disk Manager Microsoft Corporation Stopped
DNS Client Microsoft Corporation Running
EPSON Printer Status Agent2 SEIKO EPSON CORPORATION Running
Error Reporting Service Microsoft Corporation Running
Event Log Microsoft Corporation Running
COM+ Event System Microsoft Corporation Running
Fast User Switching Compatibility Microsoft Corporation Running
Help & Support Microsoft Corporation Running
HTTP SSL Microsoft Corporation Running
InstallDriver Table Manager Unknown Stopped
IMAPI CD-Burning COM Service Microsoft Corporation Stopped
iPod Service Unknown Running
KService Unknown Running
Server Microsoft Corporation Running
Workstation Microsoft Corporation Running
TCP/IP NetBIOS Helper Microsoft Corporation Running
Netmeeting Remote Desktop Sharing Microsoft Corporation Stopped
Distributed Transaction Coordinator Microsoft Corporation Stopped
Windows Installer Microsoft Corporation Stopped
Net Logon Microsoft Corporation Stopped
Network Connections Microsoft Corporation Running
Network Location Awareness (NLA) Microsoft Corporation Running
NT LM Security Support Provider Microsoft Corporation Stopped
Removable Storage Microsoft Corporation Stopped
NVIDIA Display Driver Service NVIDIA Corporation Running
Office Source Engine Unknown Stopped
Plug and Play Microsoft Corporation Running
Pml Driver HPZ12 HP Stopped
IPSEC Services Microsoft Corporation Running
Protected Storage Microsoft Corporation Running
Remote Access Auto Connection Manager Microsoft Corporation Running
Remote Access Connection Manager Microsoft Corporation Running
Remote Desktop Help Session Manager Microsoft Corporation Stopped
Remote Procedure Call (RPC) Locator Essential - Yes Microsoft Corporation Stopped
Remote Procedure Call (RPC) Essential - Yes Microsoft Corporation Running
QoS RSVP Microsoft Corporation Stopped
Security Accounts Manager Microsoft Corporation Running
Smart Card Microsoft Corporation Stopped
Task Scheduler Microsoft Corporation Running
Secondary Logon Microsoft Corporation Running
System Event Notification Microsoft Corporation Running
Windows Firewall/Internet Connection Sharing (ICS) Microsoft Corporation Running
Shell Hardware Detection Microsoft Corporation Running
Sygate Personal Firewall Sygate Technologies, Inc. Running
Print Spooler Microsoft Corporation Running
System Restore Service Microsoft Corporation Running
SSDP Discovery Service Microsoft Corporation Running
Windows Image Acquisition (WIA) Microsoft Corporation Running
MS Software Shadow Copy Provider Microsoft Corporation Stopped
Performance Logs and Alerts Microsoft Corporation Stopped
Telephony Microsoft Corporation Running
Terminal Services Microsoft Corporation Running
Themes Microsoft Corporation Running
Distributed Link Tracking Client Microsoft Corporation Running
Universal Plug and Play Device Host Microsoft Corporation Running
Uninterruptable Power Supply Microsoft Corporation Stopped
Volume Shadow Copy Microsoft Corporation Stopped
Windows Time Microsoft Corporation Running
WebClient Microsoft Corporation Running
Windows Management Instrumentation Microsoft Corporation Running
Portable Media Serial Number Service Microsoft Corporation Stopped
WMI Performance Adapter Microsoft Corporation Stopped
Windows Media Player Network Sharing Service Microsoft Corporation Stopped
Security Center Microsoft Corporation Running
Automatic Updates Microsoft Corporation Running
Windows Driver Foundation - User-mode Driver Framework Microsoft Corporation Stopped
Wireless Zero Configuration Microsoft Corporation Running
Network Provisioning Service Microsoft Corporation Stopped

#10 buddy215

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Posted 30 July 2006 - 03:26 PM

There was another member who was having a similar problem and was using wireless. The problem was caused by phone and modem being on the same frequency. If you are using wireless, it could be your phone or a very close neighbor or another piece of wireless equipment causing the problem.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#11 regular_john

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Posted 31 July 2006 - 05:39 AM

Its not a wireless connection, thanks for the advice anyhoo :thumbsup:

Im sure we'll get to the bottom of it eventually.

#12 BlackSpyder

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Posted 31 July 2006 - 01:30 PM

check your cables and splitters. that was my problem when mine went out

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#13 regular_john

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Posted 01 August 2006 - 04:30 PM

Its definitely not the cables, I was previously on Cable Broadband with Telewest, I had the same problem with them; the fact that the problem occurs on a cable connection and an ADSL/Telephone connection suggests that there is a problem with the software or settings on my PC. There may be harmful software somewhere on the hard drive interrupting my connection but I pretty much went through all that with the guys on the Hijack this forums. Help!

Thanks for the advice anyway. Much appreciated.

Its really driving me mad!!! :thumbsup:

#14 Seth_z

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Posted 04 August 2006 - 02:54 PM

Its definitely not the cables, I was previously on Cable Broadband with Telewest, I had the same problem with them;


I don't think they mean the cable company, but the actual cables themselves, did the company com out and hook-up all new cables? Including the ones that come from outside to the house? (I know you said same problem with telephone lines, but you could just be unlucky and have problems with that too :-\)

#15 zemoman

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Posted 07 August 2006 - 04:48 PM

I would switch isps its the only way. It is because since your computer keeps interupting your connection your connection is always going to go off so if i were you i would eather change isps or call your isp and tell them about the problem.
ROOTKITS BAD!




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