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Request for much needed help.

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4 replies to this topic

#1 tlsiegler


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Posted 30 April 2015 - 01:35 PM

Hello to anyone who can help me with a somewhat serious matter.


I've got a long road ahead of me with some computers to fix, but before I do I'm hoping I can get some help understanding exactly what has happened to them.  It's a long story but hopefully things will become clearer to me as we go.  I have my suspicions but I'm gonna hold back on that rant for now.  Symptomatically, the first computer is mine and has had weird issues...for awhile now.  Its been mysteriously rebooting itself at random, I lost admin rights but successfully recovered them with spyware tools, its clichy, slow, CPU is taxed out most the time, and according to my ISP's IT... it appears to have some suspicious network issue...?  As you'll see in the logs, I've been running scans but....my eyes are crossing and everything I look at seems suspicious.  I just want to start at the beginning with guidance....So lets get this show on the road!  Literally!


Thank you in advance your time and support.  




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#2 nasdaq


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Posted 05 May 2015 - 08:38 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Using the Add/Remove Programs applet delete this application in bold.
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1C01}) (Version: - APN, LLC) <==== ATTENTION

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.



(APN LLC.) C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe
(AVG Secure Search) C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.3.0\ToolbarUpdater.exe
() C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.3.0\loggingserver.exe
(APN) C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe
HKLM-x32\...\Run: [ApnTBMon] => C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe [2004360 2015-04-28] (APN)
AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll File Not Found
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
GroupPolicyUsers\S-1-5-21-3914532760-719736094-2077697243-1003\User: Group Policy restriction detected <======= ATTENTION
SearchScopes: HKU\S-1-5-21-3914532760-719736094-2077697243-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://search.conduit.com/Results.aspx?ctid=CT3321728&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=4&UP=SP35725C92-7CB8-422A-B3F8-B5816147D5EB&q={searchTerms}&SSPV=
SearchScopes: HKU\S-1-5-21-3914532760-719736094-2077697243-1001 -> {95B7759C-8C7F-4BF1-B163-73684A933233} URL = https://mysearch.avg.com/search?cid={55B1BE66-D9FC-47F2-AB2C-EC79813754DE}&mid=4ba9bc54e97947d2bfc5d16c6405d9f0-ad1491be2ce6c122f6b66faa90e70c2decf7d34c&lang=en&ds=AVG&coid=avgtbavg&cmpid=1214tb&pr=fr&d=2014-03-30 17:44:50&v={searchTerms}
BHO-x32: AVG SafeGuard toolbar -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> C:\Program Files (x86)\AVG SafeGuard toolbar\\AVG SafeGuard toolbar_toolbar.dll [2015-03-05] (AVG Secure Search)
Toolbar: HKLM-x32 - AVG SafeGuard toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\\AVG SafeGuard toolbar_toolbar.dll [2015-03-05] (AVG Secure Search)
Toolbar: HKU\S-1-5-21-3914532760-719736094-2077697243-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Handler-x32: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.3.0\ViProtocol.dll [2015-03-05] (AVG Secure Search)
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.3.0\\npsitesafety.dll No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF SearchPlugin: C:\Users\Tonya\AppData\Roaming\Mozilla\Firefox\Profiles\met1g5g7.default\searchplugins\avg-secure-search.xml [2014-12-09]
FF SearchPlugin: C:\Program Files (x86)\mozilla firefox\browser\searchplugins\safeguard-secure-search.xml [2015-03-05]
FF HKLM-x32\...\Firefox\Extensions: [avg@toolbar] - C:\ProgramData\AVG SafeGuard toolbar\FireFoxExt\
FF Extension: AVG SafeGuard toolbar - C:\ProgramData\AVG SafeGuard toolbar\FireFoxExt\ [2015-03-05]
CHR DefaultSuggestURL: Default -> http://ssmsp.ask.com/query?sstype=prefix&li=ff&q={searchTerms}
CHR HKLM\...\Chrome\Extension: [aaaaaiabcopkplhgaedhbloeejhhankf] - C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx [2015-04-28]
CHR HKLM-x32\...\Chrome\Extension: [aaaaaiabcopkplhgaedhbloeejhhankf] - C:\ProgramData\AskPartnerNetwork\Toolbar\Shared\CRX\aaaaaiabcopkplhgaedhbloeejhhankf.crx [2015-04-28]
CHR HKLM-x32\...\Chrome\Extension: [ajjpgnlpolfpnebjjaciccmmjnmjfjkl] - C:\Program Files (x86)\RightSurf\ajjpgnlpolfpnebjjaciccmmjnmjfjkl.crx [Not Found]
R2 APNMCP; C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe [178568 2015-04-28] (APN LLC.)
R2 vToolbarUpdater18.3.0; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.3.0\ToolbarUpdater.exe [1802776 2015-03-05] (AVG Secure Search)
Task: {20A8EE56-3293-4608-B88E-10E27BD1D575} - System32\Tasks\GC_Scheduler => %LOCALAPPDATA%\GCC\Controller.exe <==== ATTENTION
Task: {5F90B740-F813-47DF-978D-F99F6D5083F1} - System32\Tasks\GC_Informer => %LOCALAPPDATA%\GCC\Controller.exe <==== ATTENTION
Task: {B54A141A-2BFD-4B98-BF22-CCE2D0C82339} - System32\Tasks\CIMT_S-1-5-21-3914532760-719736094-2077697243-1001 => C:\Program Files (x86)\Consumer Input\Monitoring\dca-monitoring.exe <==== ATTENTION
Task: {C1A79EE7-C0F4-4099-86E3-5E542CA2C9C5} - System32\Tasks\UpdaterEX => C:\Users\Tonya\AppData\Roaming\UPDATE~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION
Task: {EB8AC563-867F-414C-9143-FBE289DDB731} - \ConsumerInputUpdateTaskMachineUA No Task File <==== ATTENTION
Task: {F3B91704-F043-4750-88C7-FF849372F919} - System32\Tasks\Microsoft\Windows\Maintenance\UP_Scheduler => %LOCALAPPDATA%\GCC\Controller.exe <==== ATTENTION
Task: C:\Windows\Tasks\CIMT_S-1-5-21-3914532760-719736094-2077697243-1001.job => C:\Program Files (x86)\Consumer Input\Monitoring\dca-monitoring.exe <==== ATTENTION
Task: C:\Windows\Tasks\UpdaterEX.job => C:\Users\Tonya\AppData\Roaming\UPDATE~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION
C:\Program Files (x86)\Consumer Input

Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).

How is the computer running now?

#3 tlsiegler

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Posted 07 May 2015 - 10:33 AM

Hello and thank you for taking the time with this.  I will get busy with your instructions, but before I do I'm hoping you might help answer a question for me, it appears to me that some sort of secondary windows OS is running on my computer and is being used to monitor my activities online.  I believe it might have been installed by an Xfriend of mine.  Is that what this looks like to you too?

Edited by tlsiegler, 07 May 2015 - 10:35 AM.

#4 nasdaq


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Posted 08 May 2015 - 06:30 AM

What I see is a number of PUP (Potentially Unwanted Program) installed without your consent.

These are mostly installed by 3rd party programs that were installed. Not necessarily by an Xfriend.

#5 nasdaq


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Posted 14 May 2015 - 08:09 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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