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All files encrypted and 50Gbs of HDD have been randomly taken >:/


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#1 razielmaharahi

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Posted 29 April 2015 - 03:19 PM

Hey guys so last night while I was working I noticed a popup saying my files are encrypted i closed it because I figured it was a ad popup so I stayed away. well come to find out that all my files on my pc music photos videos etc all have 3 files in the folders "help decrypt" ones a site to "unlock it" I believe its a ransom site and the other is steps to follow. when the PC boots the messages is automatically booting at startup. I ran Panda Antivirus AVG and Panda Cloud cleaner it found 1 and neutralized it and the cloud cleaner found about 9 it said it was cleaned but the files are still encrypted so maybe the viruis is gone but now i have to repair the files.

 

I went to the first step as to pick a restore point in my computer before the attack...all restore points are gone. Windows Firewall has been deactivated. AVG is locked in Disabled mode.  none of the windows security or updater will work. So this thing locked down everything to help it spread freely and nothing detected this thing. Also im missing 50Gbs of HDD now so this thing is fat and largely taking up my HDD like a Tick swelling up on a juicy Host

 

Help me guys if you can last thing I wanna do is reformat my HDD and I dont have a OS install disc for this PC so thatll be a pain. My OS system is Windows 7 Home Edition with SP1


Edited by razielmaharahi, 29 April 2015 - 03:20 PM.


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#2 RolandJS

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Posted 29 April 2015 - 03:23 PM

If your files are truly encripted, you can either pay the ransom [which many have done and many have not done] or you start all over with a fresh install and an improved computer operations to enhance security and proper functionality [doing what you wanted the computer to do].


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

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Clone or Image often! Backup... -- RockE (WSL)


#3 Sintharius

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Posted 29 April 2015 - 03:25 PM

Hello,

It appears that you have been infected with CryptoWall 3.0. Information about this ransomware can be found here: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

There are also lengthy discussions about CryptoWall and its variants in here and here. If you have any questions, please post in those topics.

If you wish to clean your computer, please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

When you have posted your logs, please reply here with a link to the new topic so this can be closed. Good luck and be patient.

Regards,
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#4 razielmaharahi

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Posted 29 April 2015 - 03:31 PM

So your advice is doing a reformat. I'm looking for other methods and using a reformat as a Last resort


Thanks alex Ill try this



#5 razielmaharahi

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Posted 29 April 2015 - 03:58 PM

New Topic has been started here: http://www.bleepingcomputer.com/forums/t/574780/all-files-encrypted-and-50gbs-of-hdd-have-been-taken-by-cryptowall-30/



#6 quietman7

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Posted 29 April 2015 - 04:33 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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