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Unable to Backup Laptop and Unable to Remove VSO Downloader Program


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#1 AmyCain1

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Posted 29 April 2015 - 01:46 PM

Hi! I'm hoping someone can help me with this problem... I've been trying to backup my computer to an external drive and I keep getting the error code: 0x8078002A. I've tried numerous times in the past few weeks with no success and the same error code each time. 

My laptop is a Dell XPS 17 (L702X, Early 2011) with an Intel® Core™ i7-2760QM CPU @ 2.40GHz processor with 8.00 GB of installed memory (RAM). The Windows edition I'm running is Windows 7 Professional. The size of the backup that I'm trying to run is 327.56 GB (and I know there is plenty of space on the external drive to accommodate the backup).

The external drive I'm trying to back up the laptop to is a WD (Western Digital) My Book external hard drive that is a 4 TB hard drive. It currently has 1.88 TB free of 3.63 TB according to its properties. I recently performed an "Error-Checking" run with the external hard drive (by clicking on 'Properties' and then the tab that said 'Tools' and then 'Error Checking' and it went through that process and fixed whatever errors it might have found. I had read on some other forum that I should try doing this to see if that would make the backup work, but it still won't work and I'm still getting the same error code.

 

I read on another forum that you could possibly be getting the error code 0x8078002A if you had a virus or malware or some other type of problem.  I'm not sure what else to try or do...  I do run Super Anti-Spyware Free Edition regularly as well as Microsoft Security Essentials, but they say my laptop is clean.  I also cannot get a program to uninstall - it is called VSO Downloader 4.2.6.2 and it has another program with it that I am also unable to uninstall called VSO EVE Network Driver version 1.0.0.27.  I don't know if these could have anything to do with my issue..

 

If anyone has any suggestions or ideas that may help me resolve this problem I would be so appreciative. Thank you!



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#2 Sintharius

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Posted 29 April 2015 - 01:56 PM

Hello there,

From this article, it appears to be a bug in Windows Backup.

Can you try using a third-party backup utility? Good choices are Macrium Reflect (for imaging) or EaseUS Todo Backup.

Since you have a Western Digital drive, it is also possible to use Acronis True Image WD Edition.

Let us know how that goes.

Regards,
Alex

#3 AmyCain1

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Posted 29 April 2015 - 03:11 PM

Thank you for pointing out that I should try a third-party backup utility - I'm currently running EaseUS Todo Backup right now.  Do you have any idea on how I could remove the VSO Downloader Programs that I mentioned?  I'm afraid that they are harming my system and I've never had a program like that where I was simply unable to install it...



#4 Sintharius

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Posted 29 April 2015 - 03:19 PM

Hello, please do this.

MiniToolbox by Farbar

Please download MiniToolBox, save it to your desktop and run it.

Place a checkmark in List Installed Programs, then click Go and post the result (Result.txt).

A copy of Result.txt will be saved in the same directory the tool is run.

Regards,
Alex

#5 AmyCain1

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Posted 29 April 2015 - 03:31 PM

Thank you for continuing to help me - here is the results of the MiniToolbox when I put a checkmark by 'List Installed Programs.'
 
 
MiniToolBox by Farbar  Version: 14-04-2015
Ran by Amy (administrator) on 29-04-2015 at 15:30:05
Running from "C:\Users\Amy\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Dell System XPS L702X Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CopyTrans Control Center Uninstall Only (HKCU\...\CopyTrans Suite) (Version: 3.01 - WindSolutions)
Definition Update for Microsoft Office 2010 (KB2965299) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{D1102BF0-0FBC-4344-BF90-95DA329C6D4A}) (Version:  - Microsoft)
Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
Dell Mobile Broadband Manager (HKLM-x32\...\{23EEC842-57ED-4055-A056-9D4185DFB1AA}) (Version: 6.1.21.2 - Dell)
Dell NetReady (HKLM-x32\...\{562D75BC-5331-40C3-BB49-EDF8E15CC5CB}) (Version: 3.0.0.1227 - Dell)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.81 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.0.0.14 - Dell)
dupeGuru Picture Edition (HKLM-x32\...\{9A7DA186-E28D-41DC-B59F-B309156EA2EE}) (Version: 2.9.0 - Hardcoded Software)
EaseUS Todo Backup Free 8.2  (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 8.2 - CHENGDU YIWO Tech Development Co., Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Intel PROSet Wireless (Version:  - ) Hidden
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{2ABA2E8D-23CF-418F-BC8F-2EC99FA51A3F}) (Version: 1.2.1.0608 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Malwarebytes Anti-Malware version 2.1.4.1018 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.4.1018 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Netwaiting (HKLM-x32\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.59 - BVRP Software, Inc)
NVIDIA Control Panel 347.09 (Version: 347.09 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.172.1357 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.0.22 - Dell Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6449 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.27.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.1.27.0 - Renesas Electronics Corporation) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1158 - SUPERAntiSpyware.com)
True Image WD Edition (HKLM-x32\...\{85CB1512-2D4A-4469-AC21-6B111D169CEB}) (Version: 16.0.5962 - Acronis)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{530585A7-6AC9-4C29-81B7-D24A6CB031C8}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956191) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{500A5B54-0498-45EA-9AB9-5BB61F984FDF}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2965235) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5C5DA4AE-EE03-47F0-A77A-E747112EAAC6}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{2F63E4DE-723C-4785-9776-9F54D456DE31}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{C4C319F9-25AE-4EF5-B3EB-1C1EE9AA520D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2956190) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{6634BCE3-2F6D-4E7F-A02C-6F045FC1F075}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2881025) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{8764EC2A-9F51-483B-9E00-82806B6A6909}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{30B9D112-E68C-461D-B370-6D0B6AD61AC6}) (Version:  - Microsoft)
VSO Downloader 4.2.6.2 (HKLM-x32\...\{A0D0BA9E-F1A6-44FF-AA14-03ED96B3D56D}_is1) (Version: 4.2.6.2 - VSO Software)
VSO EVE Network Driver version 1.0.0.27 (HKLM-x32\...\{AC0AFDC9-4FB1-44FE-B3E1-82300BF3D756}_is1) (Version: 1.0.0.27 - VSO Software)
 
**** End of log ****


#6 Sintharius

Sintharius

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Posted 29 April 2015 - 03:37 PM

Hello,

What happens if you try to uninstall VSO Downloader from Programs and Features?

Regards,
Alex

#7 AmyCain1

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Posted 29 April 2015 - 03:42 PM

When I try to uninstall it from Programs and Features it gives me the following message:  

 

Messages file "C:\Program Files (x86)\VSO\VSO Downloader\4\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program.



#8 Sintharius

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Posted 29 April 2015 - 03:46 PM

Hello,

Please download Revo Uninstaller Portable from here and extract the archive to a folder on your Desktop.

Right click on Revouninstaller.exe and select Run as Administrator. Accept UAC warning if there is any.

Search for VSO Downloader, then select Uninstall. Let Revo Uninstaller remove everything it found.

Let me know how it goes.

Regards,
Alex

#9 AmyCain1

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Posted 29 April 2015 - 03:58 PM

Thank you!  That seemed to work!  It removed the program and registry items and stuff that the VSO Downloader Program had on my computer and now I can no longer see it.  Thank you!



#10 Sintharius

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Posted 29 April 2015 - 04:10 PM

You are welcome.

I have some suggestions before we bid goodbye here:

No antivirus installed

Your logs indicate that there are no antivirus solutions running on your computer. New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.

Please install an antivirus solution and remember to keep it updated.

I recommend Avast!, BitDefender or Microsoft Security Essentials for free non-commercial everyday use.

If you wish to use a paid-for solution, I recommend ESET NOD32, Emsisoft Anti-Malware or Kaspersky Anti-Virus.

Note: You should only have one antivirus solution installed at any given time. Having more than one antivirus solutions can cause a lot of problems, including system instability and reduced performance.

===

SUPERAntiSpyware no longer recommended

SUPERAntiSpyware is no longer recommended due to its declining performance.

I see that you have Malwarebytes Anti-Malware installed - it should be enough. If you want another AM scanner, you can give Emsisoft Anti-Malware a go.

===

You can delete MiniToolbox and its log manually like any other file. Revo Uninstaller Portable can be removed by deleting its folder.

And finally, please read this: Simple and easy ways to keep your computer safe and secure online by Lawrence Abrams

Stay safe!

Regards,
Alex

#11 AmyCain1

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Posted 29 April 2015 - 04:51 PM

Hi!  Thank you so much for pointing these issues out to me.  I wanted to ask you a question about the anti-virus software.  I actually DO have Microsoft Security Essentials installed on my computer - does the log of my programs make you think it is not turned on properly or something?  I'm a bit concerned that it is looking like I don't have the Microsoft Security Essentials installed, when I actually do.  Could I not have it turned on properly or something?

 

Also, should I remove the entire Super Anti-Spyware Free Edition from my computer completely?

 

Thanks again for your help - it is very much appreciated!



#12 AmyCain1

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Posted 29 April 2015 - 04:53 PM

I also wanted to add another note to my post that I just put - the reason I'm concerned and asking about the Microsoft Security Essentials not showing up is because I see where you put that having more than one anti-virus program can cause additional troubles.  I don't want to install another one if my Microsoft Security Essentials is already on my computer and working properly (like I thought it was before you said something about it).  I hope that makes a little more sense and that you will be able to give me some direction on what to do now.  Thank you!



#13 Sintharius

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Posted 30 April 2015 - 01:16 AM

If you have MSE installed, that is okay :)

As for SUPERAntiSpyware Free Edition, it is best used as an on-demand scanner. However its poor performance recently has prompted me to look for better alternatives, so if you want to remove it and use another AM scanner, that is okay also.

Hope this helps.

Regards,
Alex




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