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Runtime Error - SysWOW64\RunDll32.exe


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#1 cmb80

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Posted 29 April 2015 - 01:23 PM

I get this message on my pc every morning. The full message is

 

Microsoft Visual C++ Runtime Library

 

Runtime error!

 

Program: C:\Windows|SysWOW64\RunDll.exe

 

R6016

-not enough space for thread data

 

I have no idea why, or how to get rid of it. My Laptop is on 24/7 as I use task manager to fire some Excel downloads overnight. If I go away for any amount of time I come back and 3 or 4 of these messages are on my desktop.

 

Previously all icon's would also be missing and I would have just a blank screen in the morning. I now call windows explorer from a scheduled task each morning which triggers the icons to return - not a massive issue but obviously not ideal.

 

Anyway, if anyone has any idea's of what is causing the Runtime error and how I can fix it, I will be eternally greatful



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#2 dicke

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Posted 01 May 2015 - 07:34 AM

Welcome,

What are the specs on your HDD? size and free space

Security software installed and current. scans run?

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 01 May 2015 - 03:30 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 cmb80

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Posted 01 May 2015 - 03:47 PM

Hi. here is the link reqested

 

http://speccy.piriform.com/results/l1OoRersQAysUcWIwNrL4d7



#5 cmb80

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Posted 01 May 2015 - 03:51 PM

And here is the text from MiniToolBox

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Chris (administrator) on 01-05-2015 at 21:48:46
Running from "C:\Users\Football\Downloads"
Microsoft Windows 8.1  (X64)
Model: HP 15 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/22/2015 08:15:23 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database
 
Error: (04/20/2015 07:28:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: ClientCore.exe, version: 8.0.1.11, time stamp: 0x5335c2a0
Faulting module name: autheng.dll, version: 0.0.0.0, time stamp: 0x5335c015
Exception code: 0xc0000005
Fault offset: 0x0000000000030517
Faulting process ID: 0x1060
Faulting application start time: 0xClientCore.exe0
Faulting application path: ClientCore.exe1
Faulting module path: ClientCore.exe2
Report ID: ClientCore.exe3
Faulting package full name: ClientCore.exe4
Faulting package-relative application ID: ClientCore.exe5
 
Error: (04/13/2015 08:49:48 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (04/09/2015 09:42:57 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (04/09/2015 11:15:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Exception code: 0xc0000005
Fault offset: 0x00d00d19
Faulting process ID: 0x920
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report ID: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (04/09/2015 11:14:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Exception code: 0xc0000005
Fault offset: 0x00d00d19
Faulting process ID: 0xae4
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report ID: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (04/09/2015 11:14:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Exception code: 0xc0000005
Fault offset: 0x00d00d19
Faulting process ID: 0x1c1c
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report ID: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (04/09/2015 11:12:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Exception code: 0xc0000005
Fault offset: 0x00d00d19
Faulting process ID: 0x7e4
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report ID: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (04/09/2015 11:08:18 AM) (Source: Application Error) (User: )
Description: Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e30a7b
Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x54503d84
Exception code: 0xc0000005
Fault offset: 0x0002b8d3
Faulting process ID: 0x124c
Faulting application start time: 0xEXCEL.EXE0
Faulting application path: EXCEL.EXE1
Faulting module path: EXCEL.EXE2
Report ID: EXCEL.EXE3
Faulting package full name: EXCEL.EXE4
Faulting package-relative application ID: EXCEL.EXE5
 
Error: (04/08/2015 07:52:32 PM) (Source: Microsoft-Windows-LocationProvider) (User: NT AUTHORITY)
Description: There was an error with the Windows Location Provider database
 
 
System errors:
=============
Error: (05/01/2015 05:33:07 AM) (Source: DCOM) (User: New-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/01/2015 05:32:37 AM) (Source: DCOM) (User: New-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (04/30/2015 03:36:59 AM) (Source: DCOM) (User: New-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (04/30/2015 03:36:29 AM) (Source: DCOM) (User: New-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (04/29/2015 04:03:09 AM) (Source: DCOM) (User: New-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (04/29/2015 04:02:39 AM) (Source: DCOM) (User: New-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (04/28/2015 03:58:56 AM) (Source: DCOM) (User: New-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (04/28/2015 03:58:26 AM) (Source: DCOM) (User: New-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (04/27/2015 03:35:33 AM) (Source: DCOM) (User: New-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (04/27/2015 03:35:03 AM) (Source: DCOM) (User: New-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
 
Microsoft Office Sessions:
=========================
Error: (04/22/2015 08:15:23 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883
 
Error: (04/20/2015 07:28:22 AM) (Source: Application Error)(User: )
Description: ClientCore.exe8.0.1.115335c2a0autheng.dll0.0.0.05335c015c00000050000000000030517106001d07b33317db432C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exeC:\Program Files\Hewlett-Packard\SimplePass\autheng.dll70bdc5e4-e726-11e4-829e-1458d0136a17
 
Error: (04/13/2015 08:49:48 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (04/09/2015 09:42:57 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (04/09/2015 11:15:12 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4701.100154e30a7bEXCEL.EXE15.0.4701.100154e30a7bc000000500d00d1992001d072ae0b56119cC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE4e6ea71a-dea1-11e4-829d-1458d0136a17
 
Error: (04/09/2015 11:14:53 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4701.100154e30a7bEXCEL.EXE15.0.4701.100154e30a7bc000000500d00d19ae401d072adfdaa53b3C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE42fc4bf9-dea1-11e4-829d-1458d0136a17
 
Error: (04/09/2015 11:14:27 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4701.100154e30a7bEXCEL.EXE15.0.4701.100154e30a7bc000000500d00d191c1c01d072adc9b68542C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXE3399192d-dea1-11e4-829d-1458d0136a17
 
Error: (04/09/2015 11:12:59 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4701.100154e30a7bEXCEL.EXE15.0.4701.100154e30a7bc000000500d00d197e401d072ad1cf640a0C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEff6edfda-dea0-11e4-829d-1458d0136a17
 
Error: (04/09/2015 11:08:18 AM) (Source: Application Error)(User: )
Description: EXCEL.EXE15.0.4701.100154e30a7bcombase.dll6.3.9600.1741554503d84c00000050002b8d3124c01d072acfe7b86d3C:\Program Files\Microsoft Office 15\root\office15\EXCEL.EXEC:\Windows\SYSTEM32\combase.dll57a6a6c5-dea0-11e4-829d-1458d0136a17
 
Error: (04/08/2015 07:52:32 PM) (Source: Microsoft-Windows-LocationProvider)(User: NT AUTHORITY)
Description: -2147024883
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-05-01 05:52:51.358
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:51.046
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:50.718
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:50.374
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:50.061
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:49.717
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:49.374
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:49.046
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:48.718
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2015-05-01 05:52:48.374
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{7536C341-2F7D-EFE6-F521-DEBE68B025C5}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
AMD Start Now (Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
Betting Assistant (HKLM-x32\...\{BC86ABDF-8148-44B3-8105-4AE9DDBFDCB6}) (Version: 1.0.64 - Gruss Software Ltd)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6902 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.5.6902 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3303 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.5.3303 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.5.3416 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3.3709 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.3.3709 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.3.3907 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 5.0.3.3907 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.4.4 - Dropbox, Inc.)
Energy Star (HKLM\...\{465CA2B6-98AF-4E77-BE22-A908C34BB9EC}) (Version: 1.0.9 - Hewlett-Packard Company)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{F29E3AA8-CF19-4452-92B7-F1FE31CD11C5}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Postscript Converter (Version: 4.5.12202 - Hewlett-Packard) Hidden
HP Recovery Manager (x32 Version: 12.00 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7372.4698 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.01.11 - Hewlett-Packard)
HP SimplePass (Version: 8.01.11 - Hewlett-Packard) Hidden
HP Support Assistant (HKLM-x32\...\{8C696B4B-6AB1-44BC-9416-96EAC474CABE}) (Version: 7.5.2.12 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{C78E8F51-3EAD-4F0C-83F0-EF371075E0B4}) (Version: 1.0.10 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{891A1782-8B20-4403-8383-458962525926}) (Version: 2.3.4 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
Idle Crawler (HKLM-x32\...\2F4DF4EA-5487-8A4C-A49A-ACD0F82E57D8) (Version: 140.0.0.483 - OVERTON GLOBAL LLP)
Inst5675 (Version: 8.01.11 - Softex Inc.) Hidden
Inst5676 (Version: 8.01.11 - Softex Inc.) Hidden
Itibiti RTC (x32 Version: 0.0.1 - Itibiti Inc) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee LiveSafe – Internet Security (HKLM-x32\...\MSC) (Version: 14.0.339 - McAfee, Inc.)
McAfee SafeKey(uninstall only) (HKLM-x32\...\SafeKey) (Version: 2.2.3 - McAfee, Inc.)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.4726.0226 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
OEM Application Profile (HKLM-x32\...\{315F1A48-D883-B234-7C79-15873574ACC1}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Qualcomm Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.29075 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7164 - Realtek Semiconductor Corp.)
SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.203 - McAfee, Inc.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.4.0 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.41459 - TeamViewer)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 7112.98 MB
Available physical RAM: 4030.06 MB
Total Pagefile: 8264.98 MB
Available Pagefile: 4731.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.54 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:911.22 GB) (Free:866.83 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:19.27 GB) (Free:1.88 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NEW-PC
 
Administrator            Chris                    Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#6 dc3

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Posted 01 May 2015 - 04:35 PM

You have two anitvirus programs installed, please read the information below.

 

IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.
 
Let's start by disabling Home defender if you wish to use McAfee.  If you prefer to use Home Defender you will have to uninstall McAfee.  You will want to use their uninstall tool which can be found here.
 
Let's start there and see what happens.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 cmb80

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Posted 01 May 2015 - 04:39 PM

Hi, thanks for the reply. How would I disable home defender?



#8 dc3

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Posted 01 May 2015 - 04:44 PM

http://www.eightforums.com/system-security/30397-how-completely-disable-windows-defender-windows-8-1-a.html


Edited by dc3, 01 May 2015 - 04:47 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 cmb80

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Posted 01 May 2015 - 06:17 PM

Is it a wise move to turn this off? Do you think it is a clash of windows defender and McAfee causing this issue?



#10 dc3

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Posted 01 May 2015 - 08:43 PM

Is it a wise move to turn this off? Do you think it is a clash of windows defender and McAfee causing this issue?

If you read what quietman7 has written on the subject, then you would have to understand that disabling Home Defender in a valid choice.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 cmb80

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Posted 02 May 2015 - 04:02 AM

Thanks, today the error did not occur - this may be coincidence (it doesn't happen every day) but so far so good. Thank you



#12 dc3

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Posted 02 May 2015 - 08:35 AM

Removing one of the antivirus will make a difference, but I doubt that this isn't the only cause of the problem.

 

There are two programs I want you to run.

 

Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.
 
====================
 

Windows Repair (All in one)
 
Please download and install Windows Repair (All in one).
 
Notice:  This will take a long time to run, please allow for at least an hour for this to complete.  Stopping this can cause damage to the operating system. 
 
When you open the Windows Repair (All in one) you will see tabs labeled Steps 1. through 5.  then Repairs and Settings.  2. through 4. are optional.
 
Step 1.  Do a Proper Power Reset.  This is impotant and not optional.
 
tweak1_zps5460eb3e.png
 
Step 2.  Clean Your System From Infections (Optional).  This option will run Malwarebytes Antimalware if you choose to.
 
tweak2_zpse9b74c2d.png
 
Step 3.  Check File System (Optional), this will give you the option to see if you need to run chkdsk or the option to run chkdsk.
 
tweak3_zps6ebd559a.png
 
Step 4.  System File Check (sfc /scannow), (Optional).
 
tweak4_zps314fabc4.png
 
Step 5.  Registry Backup & System Restore.  This is not optional.
Click on Backup for the Registry, then click on Create for the System Restore.
 
tweak5_zps1f8cef34.png
 
Repairs.  Click on Start
 
tweak6_zps104a9f0c.png
 
You will see an image similar to the one below, click on Start Repairs  
 
repairsa_zpsd14077e8.png
 
When the Repair has finished you will be asked if you want to restart your computer, click on Yes.
 
After the computer is restarted you will need to reopen Windows Repair and go to Settings
 
Settings.  On this page you will see Log Location, in the same section you will find Open Log Folder.  Click on Open Log Folder, this will open the log files, double click on this, then click on _Windows_Repair_Log.  Copy the log and then paste it in your topic.
 
tweak7_zps277d4e41.png  
 
Tweaks is optional, you can go to these sites and use the tweaks.
 
tweak8_zps7d30ed30.png
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 cmb80

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Posted 02 May 2015 - 01:13 PM

Hi thanks, firstly the scan now log on my desktop was blank - not sure if this is a good thing or not?

 

I am now running the 2nd part as advised



#14 dc3

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Posted 02 May 2015 - 01:28 PM

Did you watch the sfc /scannow run?  If you did, and at the end it didn't find any integrity issues there wouldn't be a log created.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 cmb80

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Posted 02 May 2015 - 01:33 PM

I'm not sure it ran correctly as I am trying again now and I see  % complete message (which I didn't see before)






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