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ADWCleaner and Windows XP not starting problem


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#1 Simonside

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Posted 29 April 2015 - 07:59 AM

This is my first post here so here goes: I ran ADWCleaner on a Windows XP SP3 machine and after the clean process it asked to restart the PC to complete but now XP does not start. It gets as far as the second (higher def) Windows xp screen and then just hangs with occasional HDD accesses and a responsive mouse pointer. It does the same in any of the safe modes and from the Last Known Good Config option. Any help would be much appreciated.

 

 



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#2 Simonside

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Posted 29 April 2015 - 10:27 AM

Replying to my own post with more information:

I have run chkdsk from the XP recovery console, it found some errors but has not fixed the problem.

From the recovery console I have looked in system~1\_resto~1 and found there are no restore point directories listed.

Any other ideas would be gratefully received.



#3 quietman7

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Posted 29 April 2015 - 01:10 PM

If your computer is unbootable, we have experts who can assist with such issues using more powerful tools than are permitted in this forum. Please start a new topic, give it a relevant title and post in it in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Provide a brief description of your problem, your operating system, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#4 Simonside

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Posted 30 April 2015 - 11:17 AM

Ok I will do thant, many thanks.



#5 quietman7

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Posted 30 April 2015 - 04:50 PM

You're welcome.
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#6 Simonside

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Posted 01 May 2015 - 11:05 AM

Hi, I have now moved this question to http://www.bleepingcomputer.com/forums/t/574965/adwcleaner-and-windows-xp-not-starting/



#7 quietman7

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Posted 01 May 2015 - 04:45 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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