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Invisible Icon Problem


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#1 rosssor

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Posted 29 April 2015 - 04:58 AM

I am having an issue with icons not appearing on my task bar. Specifically, Windows Store and Windows Reader are invisible. The places where they should be on the task bar are still reserved, and when you click on the blank spot, the program opens. If I open certain programs or games, they also do not appear on the task bar. iTunes and OpenOffice both show on the task bar when opened, but downloaded applications will not. All of the Reader files just show a blank piece of paper in the files folder, but the files still work. I also have some mp3 files that used to have specific icons, but now they just show the default blue music note. This isn't really affecting my ability to use the computer, but I am concerned that it is just the beginning of a larger issue. I've tried restarting the computer into safe mode and running malware program, but it's coming up empty. I attached a screenshot of what im talking about. My desktop icons are fine, as are some of the task bar icons. Anyone know what could be causing this?

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#2 Aura

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Posted 29 April 2015 - 05:25 AM

Hi rosssor :)

This looks more like a corrupted icon cache issue than anything else. Before we start, I suggest you to unpin everything from your taskbar, you'll re-pin them after you're done. Start by running TFC.

3DPGbxe.pngTemp File Cleaner (TFC)
  • Download and execute Temp File Cleaner (TFC);
  • Simply click on Start to launch the clean-up and wait until it completes;
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;
Once done, right-click on the Windows logo, and select Command Prompt (Administrator). You'll need to enter these 4 commands, one after the other. The last one will make your computer restart.

ie4uinit.exe -ClearIconCache
taskkill /IM explorer.exe /F
DEL "%localappdata%\IconCache.db" /A
shutdown /r /f /t 00


Let me know how it goes after. If it still doesn't work, we'll clear another location.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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