I suggest you email support@WinPatrol.com
in regards to this issue. Bret Lowry
, the founder of Ruiware, LLC which purchased WinPatrol from BillP Studios
(Bill Pytlovany) said it was his intention to carry on the tradition of responding with quick and courteous customer to all inquiries. I have dealt with each of them numerous times over the years when assisting users with various issues. If you don't hear back within 48 hours please repeat your request. If you have not heard anything after that let me contact and I will contact Bret.
WinPatrol Generation II announcement from BillP Studios
My name is Bret Lowry, I am a founder of Ruiware and the developer who will be working on WinPatrol moving forward. I worked closely with Bill Pytlovany for this release and will continue working with him during the transition period. My commitment to WinPatrol customers is as follows:...I will be responsible for answering support questions...Bill has run WinPatrol with integrity since its inception, as a founder of Ruiware (along with my wife Phoebe), I promise we will carry on that tradition.”
Bret has been a software developer for almost 30 years and has worked in the security sector since 2005. Bret knows the inner workings of WinPatrol as well as Bill did, so he would most likely be the one who could tell you what is going on. You also may want to give him a link to this topic. Both Bill and now Bret have been known to reply in forum topics from time to time.