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"Cannot connect to this network"


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#1 Tiggykanga

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Posted 27 April 2015 - 02:06 PM

My hubby has an Acer Aspire 5750 which has had no problems connecting to our fibre broadband automatically until today.  The network  shows in the list and we can input the password (although normally this is not necessary) but when we try to connect the error message above pops up.

 

Any ideas would be welcome!

 

I am wondering if his adapter could have given up the ghost (the laptop must be at least 3 years old now)?  At my wits end since I dislike messing around with these types of things :(



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#2 dicke

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Posted 27 April 2015 - 02:20 PM

Welcome,

Anything is possible. Do you have a network cable so that you can connect the computer to the router?

Have you looked at the device manager screen to see if there are any warning icons visible?

Is there an on/off switch for the wireless feature on the laptop? Is it in the "on" position?

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Tiggykanga

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Posted 27 April 2015 - 02:37 PM

Hi Dick :)

 

No on/off switch so must be on permanently I guess?

 

If all else fails I will try the cable - if I can find one :)

 

No warnings in device manager

 

I am trying When I go into Windows Network Adapter troubleshooter it gets to a point where it says connect to ............  - this being our non fibre router, how do I tell Windows troubleshooter to forget this router since it is no longer in use ?



#4 Tiggykanga

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Posted 27 April 2015 - 02:40 PM

I reread that message and it says "this computer is set to connect to this network only when you choose to do so" - so I don't think it is the issue :(






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