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#1 snglnluvnit

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Posted 27 April 2015 - 01:08 PM

Hello all, I've been running Mint 17 Cinnamon 64-bit, version 2.2.16, Linux Kernel 3.16.0-30 generic, on my Gateway laptop for a quite awhile now, happily I might add.  Every once in a while it will freeze up while using Firefox.  I can not use mouse or keyboard.  I end up rebooting by holding the power button.  I would like to know where to look for what may be causing this issue.  Which logs, where are they, and how to interpret them.

 

Thanks,

Scott



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#2 Al1000

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Posted 27 April 2015 - 01:19 PM

Hi Scott,

Your best bet might be to start Firefox from the terminal. Any error messages should be displayed in real time.

http://www.bleepingcomputer.com/forums/t/572947/starting-applications-from-the-terminal-in-ubuntu-based-distributions/

How much RAM does your laptop have, and does it have a swap partition?

#3 pcpunk

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Posted 27 April 2015 - 06:29 PM

Maybe this is too simple but is it current and updated?


sBCcBvM.png

Created by Mike_Walsh

 

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eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 


#4 shadow-warrior

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Posted 28 April 2015 - 06:21 AM

as  Al1000 mentioned  run FF from the terminal and any other apps you have running,  as it could be conflict with 1 of them..

 

I think these would be the logs for you to look at 

/var/log/Xorg.0.log

/var/log/Xorg.0.log.old

~/.xsession-errors

/var/log/messages

I  looked on Google and found  this which makes it look like Cinnamon has an issue or 2 with Freezing anyway..this may or maynot be the same problem you have but may give an Insight as to problem solving

 

https://github.com/linuxmint/Cinnamon/issues/4072



#5 snglnluvnit

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Posted 02 May 2015 - 02:02 PM

Thank for the responses:  I did the sudo firefox command in the terminal I will google the results. 

I am running version 37.0.2 and I do have a 4gb  swap and 6gb ram.  If I need more assistance I will be back to ask.

 

Thanks!!



#6 Al1000

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Posted 02 May 2015 - 03:01 PM

I wouldn't start Firefox using sudo. First of all as I explained in the thread I posted a link to, applications that have a graphical user interface should not be started using sudo. In other words, only command line applications should be started using sudo.

Secondly, I would think that starting an internet browser with root permissions would be a bad idea from a security perspective.

As I also explained in the thread I posted a link to, all you need to type to start Firefox from a terminal is:
firefox

Edited by Al1000, 02 May 2015 - 03:02 PM.





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