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combofix


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#1 lanna3722

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Posted 27 April 2015 - 12:27 PM

when I run combofix an error message says I have windows 2000 os, when in fact I have windows 8.1.

what's wrong. 


Edited by Queen-Evie, 27 April 2015 - 01:06 PM.
moved from Am I Infected to the appropriate forum


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#2 Animal

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Posted 27 April 2015 - 12:29 PM

As stated on the download page: http://www.bleepingcomputer.com/download/combofix/

This program does not work on Windows 8.1 at this time!

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#3 RolandJS

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Posted 27 April 2015 - 12:30 PM

Don't run combofix without the guidance of one of many BC tech regulars, that can hurt the OS and/or a few 3rd-party programs. Let 'em give you their advice, take it, and you won't go wrong.  


site admin, we posted at the same time   :)


Edited by RolandJS, 27 April 2015 - 12:31 PM.

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#4 Aura

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Posted 27 April 2015 - 01:15 PM

Like Animal said, ComboFix doesn't work on Windows 8.1. It's also specified in the ComboFix FAQ written by quietman, and this error message is on purpose, by design and not an error caused by a third-party.

ComboFix usage, Questions, Help? - Look here

Also, ComboFix is a very powerful reporting and scripting tool that was developped by sUBs, used by members of the malware removal team here on BleepingComputer (and also on other forums). This tool can easily break a Windows installation if poorly and/or wrongly used. It can make the whole system unbootable and also delete everything present on your drives (leaving you with close to no chance of recovery) or damage your Windows installation so badly that you would be forced to reinstall it. Therefore, you should not be using ComboFix unless you are in one of the two situation listed below:
  • You have been trained in an online malware removal forum to use ComboFix;
  • You are using it under the supervision and instructions of a trained malware removal professional on BleepingComputer or another recognized malware removal forum (UNITE forums for example);
If you already ran ComboFix on your system and need assistance with the log, you will have to post a thread in the Virus, Trojan, Spyware, and Malware Removal Logs section of BleepingComputer, where a trained helper will assist you.

If you have any questions or concerns about ComboFix, quietman7 wrote a FAQ on it and you'll find all your answers in it (it's the thread I linked you above).

Also be aware that BleepingComputer doesn't provide any advice on how to use ComboFix on your own, due to the nature of the tool and how dangerous it can be when used without supervision or proper training.

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#5 quietman7

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Posted 27 April 2015 - 01:54 PM

System requirements for ComboFix are provided in the Authorized How to guide, on the authorized download page, and in the ComboFix usage, Questions, Help? - Look here topic.

If you attempt to use ComboFix on Windows 8.1, it should provide a message alert and exit...that is normal so it does not indicate something is wrong with your system..

BTW.. using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, FRST, OTL, Zoek and RSIT should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning a strategy for effective disinfection and a determination if using ComboFix is even necessary. FRST has become our tool of choice since it provides equivalent information and works on all operating systems.


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#6 noknojon

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Posted 27 April 2015 - 06:55 PM

The confusion may also be related to the fact that Windows 2000 and Windows 8.1 are both currently excluded from working .

 

I have seen this and you are just getting a "generic" statement that your system is not supported ........



#7 quietman7

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Posted 27 April 2015 - 08:23 PM

Confusion results more often when folks overlook reading the system requirements for any software they download and attempt to use.
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