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Chrome Has Quit Working


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171 replies to this topic

#1 Gene123

Gene123

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  • Local time:05:21 PM

Posted 27 April 2015 - 10:58 AM

I keep getting the message Chrome has quite working. I installed Chrome but it wouldn't work, reinstalled it still nothing but when I uninstalled & reinstalled Chrome it did work ok till I rebooted and than started getting that warning it has quit working again.  Is there a box that's not checked correctly somewhere ?  



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#2 Aura

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Posted 27 April 2015 - 11:07 AM

Hi Gene123 :)

We'll need more information on your system in order to assist you with your issue. Please follow the instructions below.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Gene123

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Posted 27 April 2015 - 03:42 PM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Vista (administrator) on 27-04-2015 at 14:33:52
Running from "C:\Users\Vista\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3PVVH9SK"
Microsoft® Windows Vista™ Home Basic  Service Pack 2 (X86)
Model: Aspire T180 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
#
127.0.0.1       localhost

========================= IP Configuration: ================================

Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Vista-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 00-19-21-EA-C4-90
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e9e7:5528:5d82:e19d%8(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.2.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, April 27, 2015 2:17:28 PM
   Lease Expires . . . . . . . . . . : Thursday, June 03, 2151 9:02:17 PM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 201333025
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-31-0C-F7-00-19-21-E0-A2-07
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : isatap.Belkin
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:24f5:1b19:3f57:fdfb(Preferred)
   Link-local IPv6 Address . . . . . : fe80::24f5:1b19:3f57:fdfb%9(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.2.1

Name:    google.com
Addresses:  2607:f8b0:400f:802::200e
   208.73.255.177
   208.73.255.172
   208.73.255.155
   208.73.255.151
   208.73.255.147
   208.73.255.157
   208.73.255.170
   208.73.255.187
   208.73.255.181
   208.73.255.143
   208.73.255.185
   208.73.255.158
   208.73.255.162
   208.73.255.166
   208.73.255.173

 

Pinging google.com [208.73.255.187] with 32 bytes of data:

Reply from 208.73.255.187: bytes=32 time=10ms TTL=59

Reply from 208.73.255.187: bytes=32 time=8ms TTL=59

 

Ping statistics for 208.73.255.187:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 8ms, Maximum = 10ms, Average = 9ms

Server:  UnKnown
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=74ms TTL=50

Reply from 206.190.36.45: bytes=32 time=84ms TTL=50

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 74ms, Maximum = 84ms, Average = 79ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
  8 ...00 19 21 ea c4 90 ...... Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
  1 ........................... Software Loopback Interface 1
 14 ...00 00 00 00 00 00 00 e0  isatap.Belkin
  9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.4     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link       192.168.2.4    276
      192.168.2.4  255.255.255.255         On-link       192.168.2.4    276
    192.168.2.255  255.255.255.255         On-link       192.168.2.4    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.2.4    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.2.4    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9     18 ::/0                     On-link
  1    306 ::1/128                  On-link
  9     18 2001::/32                On-link
  9    266 2001:0:9d38:6abd:24f5:1b19:3f57:fdfb/128
                                    On-link
  8    276 fe80::/64                On-link
  9    266 fe80::/64                On-link
  9    266 fe80::24f5:1b19:3f57:fdfb/128
                                    On-link
  8    276 fe80::e9e7:5528:5d82:e19d/128
                                    On-link
  1    306 ff00::/8                 On-link
  9    266 ff00::/8                 On-link
  8    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/27/2015 02:17:57 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x000392f7,
process id 0xc14, application start time 0xchrome.exe0.

Error: (04/27/2015 02:14:54 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00065aa0,
process id 0xfc0, application start time 0xchrome.exe0.

Error: (04/27/2015 02:14:48 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00066292,
process id 0xdf4, application start time 0xchrome.exe0.

Error: (04/27/2015 02:14:00 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00066292,
process id 0xf64, application start time 0xchrome.exe0.

Error: (04/24/2015 09:49:36 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x000392f7,
process id 0x17c8, application start time 0xchrome.exe0.

Error: (04/24/2015 09:44:10 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00049fb2,
process id 0x73c, application start time 0xchrome.exe0.

Error: (04/24/2015 09:43:52 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x000392f7,
process id 0xf10, application start time 0xchrome.exe0.

Error: (04/24/2015 09:43:24 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00049fb3,
process id 0xfb8, application start time 0xchrome.exe0.

Error: (04/24/2015 09:43:11 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00065aa0,
process id 0xb0c, application start time 0xchrome.exe0.

Error: (04/24/2015 09:42:53 AM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 42.0.2311.90, time stamp 0x552c2225, faulting module ntdll.dll, version 6.0.6002.19346, time stamp 0x55024174, exception code 0xc0000005, fault offset 0x00039403,
process id 0xf8c, application start time 0xchrome.exe0.

System errors:
=============
Error: (04/27/2015 02:11:31 PM) (Source: Service Control Manager) (User: )
Description: i8042prt

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.140:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.120:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.103:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.102:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.101:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.1.100:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.0.101:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue192.168.0.100:63331

Error: (04/27/2015 02:10:43 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueue169.254.199.223:63331

Microsoft Office Sessions:
=========================
Error: (04/27/2015 02:17:57 PM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c0000005000392f7c1401d081273f6a9086

Error: (04/27/2015 02:14:54 PM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500065aa0fc001d08126d2ff7006

Error: (04/27/2015 02:14:48 PM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500066292df401d08126cf0bc7a6

Error: (04/27/2015 02:14:00 PM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500066292f6401d08126b269ea56

Error: (04/24/2015 09:49:36 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c0000005000392f717c801d07ea6428ee591

Error: (04/24/2015 09:44:10 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500049fb273c01d07ea581ac7a91

Error: (04/24/2015 09:43:52 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c0000005000392f7f1001d07ea576f8abf1

Error: (04/24/2015 09:43:24 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500049fb3fb801d07ea565d34471

Error: (04/24/2015 09:43:11 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500065aa0b0c01d07ea55e2e9a31

Error: (04/24/2015 09:42:53 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.90552c2225ntdll.dll6.0.6002.1934655024174c000000500039403f8c01d07ea553ce1bb1

CodeIntegrity Errors:
===================================
  Date: 2015-04-23 14:12:57.588
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:56.456
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:55.914
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:55.491
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:54.832
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:54.482
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:53.965
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-23 14:12:53.483
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-22 09:07:11.246
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SETB4A6.tmp because the set of per-page image hashes could not be found on the system.

  Date: 2015-04-22 09:07:10.965
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SETB4A6.tmp because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
Acrobat.com (HKLM\...\{6D8D64BE-F500-55B6-705D-DFD08AFE0624}) (Version: 1.7.186 - Adobe Systems Incorporated)
Actiontec Gateway (HKLM\...\{9692FD03-6662-4E62-B08C-30DFF51651E1}) (Version:  - )
Adobe AIR (HKLM\...\Adobe AIR) (Version: 1.5.1.8210 - Adobe Systems Inc.)
Adobe AIR (Version: 1.5.1.8210 - Adobe Systems Inc.) Hidden
Adobe Download Manager (HKLM\...\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}) (Version: 1.6.2.41 - NOS Microsystems Ltd.)
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader 9.3 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A93000000001}) (Version: 9.3.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11 (HKLM\...\Adobe Shockwave Player) (Version: 11 - Adobe Systems, Inc.)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5863 - AVG Technologies)
AVG 2015 (Version: 15.0.4334 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5863 - AVG Technologies) Hidden
Dora Lost City (HKLM\...\{747C231B-062D-4586-8221-8E7870987D5B}) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
InstallMgr (Version: 1.0.39.0 - Microsoft Corporation) Hidden
Java Auto Updater (Version: 2.0.2.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 20 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216013FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Java™ 6 Update 3 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160030}) (Version: 1.6.0.30 - Sun Microsystems, Inc.)
Junk Mail filter update (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LightScribe  1.4.136.1 (Version: 1.4.136.1 - http://www.lightscribe.com) Hidden
Linksys Wireless-G PCI Adapter Driver - WMP54Gv4.1 (HKLM\...\{4DDC3BED-CC68-44AA-B435-D727B620CA5B}) (Version: 1.0 - Linksys, A Division of Cisco Systems, Inc.)
LiveUpdate 3.2 (Symantec Corporation) (HKLM\...\LiveUpdate) (Version: 3.2.0.68 - Symantec Corporation)
LiveUpdate Notice (Symantec Corporation) (HKLM\...\{DBA4DB9D-EE51-4944-A419-98AB1F1249C8}) (Version: 1.4.5 - Symantec Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Default Manager (Version: 1.1.53.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSN Toolbar (HKLM\...\{A8AC89BA-D8CB-4372-9743-1C54D23286B0}) (Version: 1.0.39.0 - Microsoft Corporation)
MSVCRT (Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NTI CD & DVD-Maker (HKLM\...\InstallShield_{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}) (Version: 7 - NewTech Infosystems)
NTI CD & DVD-Maker (Version: 7 - NewTech Infosystems) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Picasa 2 (HKLM\...\Picasa2) (Version: 2.0 - Google, Inc.)
PowerProducer (HKLM\...\{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version:  - )
QuickConnect (Version: 3.5 - Qwest) Hidden
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5374 - Realtek Semiconductor Corp.)
Spelling Dictionaries Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)
SpyHunter 4 (HKLM\...\SpyHunter) (Version: 4.19.13.4482 - Enigma Software Group, LLC)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Call (Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 14.0.8093.805 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Upload Tool (HKLM\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
WLTB Custom Buttons (HKLM\...\{C6522325-92ED-4312-A45A-04E45896C130}) (Version: 1.0.0 - Microsoft)

========================= Devices: ================================

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Tun Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunmp
Device ID: ROOT\*TUNMP\0001
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

========================= Memory info: ===================================

Percentage of memory in use: 65%
Total physical RAM: 766.82 MB
Available physical RAM: 263.33 MB
Total Pagefile: 1798.22 MB
Available Pagefile: 671.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.69 MB

========================= Partitions: =====================================

2 Drive c: (ACER) (Fixed) (Total:69.78 GB) (Free:13.1 GB) NTFS
3 Drive d: (DATA) (Fixed) (Total:69.51 GB) (Free:69.41 GB) NTFS

========================= Users: ========================================

User accounts for \\VISTA-PC

Administrator            Guest                    Vista                   

**** End of log ****



#4 Aura

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Posted 27 April 2015 - 04:02 PM

Please uninstall the following programs:
  • Acrobat.com;
  • Adobe AIR;
  • Adobe Reader 9.1;
  • Adobe Shockwave Player 11;
  • AVG 2015 - Damaged installation, I'll tell you when to reinstall it;
  • Java 6 Update 20;
  • Java 6 Update 3;
  • LiveUpdate 3.2;
  • LiveUpdate Notice;
  • MSN Toolbar;
  • SpyHunter 4 - Scareware, dangerous software to use;
Let me know when these programs are uninstalled. If you encounter any issue during a uninstall, let me know.

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#5 Gene123

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Posted 27 April 2015 - 05:13 PM

Ok, all uninstalled ok.



#6 Aura

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Posted 27 April 2015 - 05:17 PM

Now, restart your computer and try to open Google Chrome, does it works?

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#7 Gene123

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Posted 27 April 2015 - 05:44 PM

Rebooted but no go, tried to start Chrome in the desk top icon, startup menue two places and also the task bar, keep getting the message " Chrome has stopped working" still



#8 Aura

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Posted 27 April 2015 - 05:49 PM

One more test. Configure a clean boot like shown in the Microsoft Support article below.

https://support.microsoft.com/en-us/kb/929135

Once done, restart your computer and see if Google Chrome works. If it doesn't, uninstall it for now, then delete the following folders:
  • C:\Program Files (x86)\Google
  • C:\Users\$USERNAME\AppData\Local\Google
It seems like ntdll.dll is making your Google Chrome crash.

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#9 Gene123

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Posted 27 April 2015 - 06:29 PM

Still not working, uninstalled Chrome but where do I find the two folders to delete, I'm not much good at folders, went to documents and didn't see them there.



#10 Aura

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Posted 27 April 2015 - 06:31 PM

Simply copy and paste the paths I given in your Windows Explorer and you'll find them. From there, just go in the previous folder and you'll see the Google folder. In the second path, replace $USERNAME by your username on your computer.

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#11 Gene123

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Posted 27 April 2015 - 06:52 PM

I'm not that computer savvy, I'm lost, don't know where to copy and paste at  



#12 Aura

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Posted 27 April 2015 - 07:05 PM

Press on the Win Key + R keys to bring up the Run box. In it, you'll copy paste both lines I listed (one after the other), and it'll open the right "Google" folder. Then you'll go back one folder and delete that Google folder.

Example:
euu9XQX.png

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#13 Gene123

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Posted 27 April 2015 - 07:16 PM

Are you saying to copy and paste from the above post C\Programs Files x64 Google etc ?


just saw your new post



#14 Gene123

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Posted 27 April 2015 - 07:22 PM

Strange when I copied and pasted I get the message windows cant find them, I tried both in the search bar and also one at a time with the same result

#15 Gene123

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Posted 27 April 2015 - 07:24 PM

When I uninstalled Chrome did it delete ?




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