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explorer.exe keeps crashing


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3 replies to this topic

#1 nox245

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Posted 26 April 2015 - 11:30 PM

good morning everybody :)

so lately i've had some unexpected explorer.exe crashes' it started about a week ago and its really annoying.

i didn't install anything that has something to do with the explorer.exe at all.

this PC is freshly formatted 5 months ago, i work at help desk support so i use the explorer a lot.

at first i couldn't open few folders, now i cant even copy files between folders,

the only program i have that might have any connection to the explorer is 'fences', 

so i got here what i get on event viewer: 

first i get 2 warnings (mclog, might have something to do with mcafee?)

 

1.  -  "Blocked by Buffer Overflow Protection C:\Windows\explorer.exe!*::NTDLL.KiUserExceptionDispatcher::6a5e1ce0 = BO:Stack." 

 

2.  -  "Blocked by Buffer Overflow Protection C:\Windows\explorer.exe!*::NTDLL.KiUserExceptionDispatcher::66801ce0 = BO:Stack.

 

yeah both are the same ...

than i get the error itself : 

 

" The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1474
 Start Time: 01d0800012a56aa3
 Termination Time: 0
 Application Path: C:\Windows\explorer.exe
 Report Id: b3325e14-ebf3-11e4-9609-4439c48f23d8  "
 

i can get more info if needed, i usually would just to a fresh image to the computer but i thought solving this one in a more convenient way.

i tried googling it and i found a ton of different posts that lead to different solutions, so i couldn't figure what would work for me.  

so, again, if any other info needed just say. 

 

btw: its a 32bit intel win 7 enterprise thinkcenter PC


Edited by nox245, 26 April 2015 - 11:31 PM.


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#2 hamluis

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Posted 27 April 2015 - 06:32 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 nox245

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Posted 27 April 2015 - 07:31 AM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by andrerot (administrator) on 27-04-2015 at 14:48:19
Running from "C:\Users\andrerot\Downloads"
Microsoft Windows 7 Enterprise  Service Pack 1 (X86)
Model: 10A7S01500 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/26/2015 00:07:53 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1474
Start Time: 01d0800012a56aa3
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: b3325e14-ebf3-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 00:03:13 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 450
Start Time: 01d07fff86833d93
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 0c7bd6f4-ebf3-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 00:01:04 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2144
Start Time: 01d07fe405ca4a87
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: be2f6fc4-ebf2-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 08:35:15 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 21d8
Start Time: 01d07fdb3e1fe873
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: fe5419ef-ebd5-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 00:07:37 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 25b4
Start Time: 01d07cdb3508af8a
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: ff76601c-e8ce-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 00:03:32 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 15b8
Start Time: 01d07cd1fb686dc0
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 6cc08f64-e8ce-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 10:56:34 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 12a0
Start Time: 01d07cb8329fb5d4
Termination Time: 0
Application Path: C:\Windows\Explorer.EXE
Report Id: 116be363-e8c5-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize) (User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize) (User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize) (User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
 
System errors:
=============
Error: (04/26/2015 00:05:13 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (04/22/2015 07:51:34 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Framework Service service did not shut down properly after receiving a preshutdown control.
 
Error: (04/21/2015 06:10:48 PM) (Source: DCOM) (User: )
Description: {889821A7-F3E9-4CB7-B2A0-08979395125B}
 
Error: (04/21/2015 11:22:31 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Framework Service service did not shut down properly after receiving a preshutdown control.
 
Error: (04/17/2015 01:02:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Framework Service service did not shut down properly after receiving a preshutdown control.
 
Error: (04/16/2015 04:08:52 PM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.
 
Error: (04/15/2015 03:56:59 PM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.
 
Error: (04/14/2015 03:46:54 PM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.
 
Error: (04/14/2015 03:41:54 PM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.
 
Error: (04/14/2015 03:33:54 PM) (Source: srv) (User: )
Description: The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.
 
 
Microsoft Office Sessions:
=========================
Error: (04/26/2015 00:07:53 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.17514147401d0800012a56aa30C:\Windows\explorer.exeb3325e14-ebf3-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 00:03:13 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1751445001d07fff86833d930C:\Windows\explorer.exe0c7bd6f4-ebf3-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 00:01:04 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.17514214401d07fe405ca4a870C:\Windows\explorer.exebe2f6fc4-ebf2-11e4-9609-4439c48f23d8
 
Error: (04/26/2015 08:35:15 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1751421d801d07fdb3e1fe8730C:\Windows\explorer.exefe5419ef-ebd5-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 00:07:37 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1751425b401d07cdb3508af8a0C:\Windows\explorer.exeff76601c-e8ce-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 00:03:32 PM) (Source: Application Hang)(User: )
Description: explorer.exe6.1.7601.1751415b801d07cd1fb686dc00C:\Windows\explorer.exe6cc08f64-e8ce-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 10:56:34 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.1751412a001d07cb8329fb5d40C:\Windows\Explorer.EXE116be363-e8c5-11e4-9609-4439c48f23d8
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize)(User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize)(User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
Error: (04/22/2015 10:55:41 AM) (Source: FolderSize)(User: )
Description: Scanner FindFirstFile reports error 3: The system cannot find the path specified.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-12-25 15:55:07.051
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-02 11:51:35.249
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 3.1.1 - Hewlett-Packard) Hidden
Adobe Flash Player 16 ActiveX (HKLM\...\{465571A6-29A2-4D39-B77D-3A1F6C964B65}) (Version: 16.0.0.296 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM\...\{A37E9FA0-00FE-479D-9F62-E6E3DBA51D29}) (Version: 16.0.0.296 - Adobe Systems Incorporated)
Adobe Reader X (10.1.3) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.3 - Adobe Systems Incorporated)
Battlelog Web Plugins (HKLM\...\Battlelog Web Plugins) (Version: 2.6.2 - EA Digital Illusions CE AB)
Bomgar Display Driver (HKLM\...\{E166EA80-47A4-4DFE-B1D5-0EFA517DDDD3}) (Version: 2.0.518 - Bomgar Corporation)
Bomgar Representative Console 13.1.2 [hd.pelephone.co.il] (HKLM\...\Bomgar Representative Console [hd.pelephone.co.il]) (Version: 13.1.2 - Bomgar Corporation)
Citrix XenApp Plugin for Hosted Apps (HKLM\...\{C1CCF2E9-4851-4783-8076-D9C3F7DDD487}) (Version: 11.0.150.5357 - Citrix Systems, Inc.)
Configuration Manager Client (Version: 5.00.7958.1000 - Microsoft Corporation) Hidden
Endpoint Classifier (Version: 7.7.2.19 - Websense Inc.) Hidden
Fences 2 (HKLM\...\Fences 22.01) (Version: 2.01 - Stardock Corporation)
Folder Size (HKLM\...\{FC8D21C8-7B29-4104-ADB0-FEE9CA1C7922}) (Version: 2.6 - Brio)
Google Chrome (HKLM\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Impact 360 Desktop Applications (HKLM\...\{F5E9758E-6BCE-45AB-8BF9-B259D963343D}) (Version: 10.08.1932 - Verint inc.)
Java Auto Updater (Version: 2.0.7.2 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 37 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216037FF}) (Version: 6.0.370 - Oracle)
LangOver 5.0 (HKLM\...\{FE455A1D-A1A1-43F0-AAF2-3AA45845A054}) (Version: 5.0.20 - LangOver)
McAfee Agent (HKLM\...\{EBF3D65F-011E-44D2-8F4F-C74B52682EDD}) (Version: 4.8.0.1500 - McAfee, Inc.)
McAfee DLP Endpoint (HKLM\...\{19A601AF-237B-4DD1-BBBA-009B8453E280}) (Version: 9.2.200.60 - McAfee)
McAfee Host Intrusion Prevention (HKLM\...\{6B005DF6-6B6E-4551-B632-B0001DF50499}_Uninst) (Version: 8.00.0402 - McAfee, Inc.)
McAfee Host Intrusion Prevention (Version: 8.00.0402 - McAfee, Inc.) Hidden
McAfee VirusScan Enterprise (HKLM\...\{CE15D1B6-19B6-4D4D-8F43-CF5D2C3356FF}) (Version: 8.8.04001 - McAfee, Inc.)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Virtualization (App-V) Client 5.0 Service Pack 2 (HKLM\...\{02b7afd0-93ce-400b-812d-e5ac298a6260}) (Version: 5.0.3361.0 - Microsoft Corporation)
Microsoft Application Virtualization (App-V) Client 5.0 Service Pack 2 x86 (HKLM\...\{8556995F-384F-4E13-90C8-C423BE9C7478}) (Version: 5.0.3361.0 - Microsoft Corporation)
Microsoft Application Virtualization Client en-US Language Pack x86 (HKLM\...\{172C76E6-5F0F-4DF8-964A-0FDD42DEBAA3}) (Version: 5.0.3361.0 - Microsoft Corporation)
Microsoft Lync 2013 (HKLM\...\Office15.LYNC) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Lync 2013 (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Arabic) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Russian) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Proofing (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Espa?ol (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (Hebrew) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Policy Platform (Version: 1.2.3602.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20513.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.40820 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.40825 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
NirSoft ShellExView (HKLM\...\NirSoft ShellExView) (Version:  - )
OpenText Email Management Client for MSX 10.5.0 (HKLM\...\{682FD140-2C06-422B-89C4-C3E943885A44}) (Version: 10.5.0.306 - Open Text Corporation)
Outils de v?rification linguistique 2013 de Microsoft Office - Fran?ais (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
PowerPlug Pro Agent (Version: 3.1.0112 - PowerPlug) Hidden
Python 2.7.9 (HKLM\...\{79F081BF-7454-43DB-BD8F-9EE596813232}) (Version: 2.7.9150 - Python Software Foundation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6844 - Realtek Semiconductor Corp.)
RocketDock 1.3.5 (HKLM\...\RocketDock_is1) (Version:  - Punk Software)
Samsung Printer Live Update (HKLM\...\Samsung Printer Live Update) (Version: 1.01.00:04(2013-04-22) - Samsung Electronics Co., Ltd.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
System Center 2012 R2 Configuration Manager Console (HKLM\...\{A6F71B78-04E9-4DB8-A161-23B87D8FB877}) (Version: 5.00.7958.1000 - Microsoft Corporation)
Telegram Desktop version 0.8.4 (HKCU\...\{53F49750-6209-4FBF-9CA8-7A333C87D1ED}_is1) (Version: 0.8.4 - Telegram Messenger LLP)
Traps (HKLM\...\{A64CD9BB-BBCA-47EF-9136-C17C351C672D}) (Version: 3.1.2.1546 - Palo Alto Networks, Inc.)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Lync 2013 (KB2920744) 32-Bit Edition (HKLM\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.LYNC_{AFF05EAD-0546-478E-ADC6-2979C8DACBCF}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2920744) 32-Bit Edition (HKLM\...\{90150000-012C-0000-0000-0000000FF1CE}_Office15.LYNC_{AFF05EAD-0546-478E-ADC6-2979C8DACBCF}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553092) (HKLM\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{7AC49FC8-F8D2-4DD8-9086-09E52385A21F}) (Version:  - Microsoft)
VLC media player 2.0.1 (HKLM\...\VLC media player) (Version: 2.0.1 - VideoLAN)
Websense Endpoint (HKLM\...\{476C9262-CB42-48DF-8A21-FBA5AAC625C0}) (Version: 7.7.1531 - Websense, Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 69%
Total physical RAM: 3395.9 MB
Available physical RAM: 1025.92 MB
Total Pagefile: 7460.7 MB
Available Pagefile: 1696.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.59 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:100 GB) (Free:64.32 GB) NTFS
2 Drive d: () (Fixed) (Total:365.76 GB) (Free:354.26 GB) NTFS
4 Drive m: () (Network) (Total:710.5 GB) (Free:223.97 GB) NTFS
5 Drive o: () (Network) (Total:1752.5 GB) (Free:357.99 GB) NTFS
6 Drive p: () (Network) (Total:400 GB) (Free:198.98 GB) NTFS
7 Drive q: () (Network) (Total:710.5 GB) (Free:223.97 GB) NTFS
8 Drive s: () (Network) (Total:9715 GB) (Free:536.35 GB) NTFS
9 Drive z: () (Network) (Total:456 GB) (Free:288.63 GB) NTFS
 
========================= Users: ========================================
User accounts for \\NTW55ANDREY
 
@guest                   Administrator            
 
**** End of log ****
 
i cant use the snapshot in the company's network it is blocked ,,, sorry  

Edited by hamluis, 27 April 2015 - 02:45 PM.


#4 hamluis

hamluis

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Posted 27 April 2015 - 02:48 PM

Not much I can suggest without the Speccy data.

 

You could attempt some research on your Explorer crashes, using the following tool to check out the PIDs cited in the Event Viewer errors.

 

How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html

 

Louis






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