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Removed CryptoWall, need help with logs


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10 replies to this topic

#1 tomford735

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Posted 26 April 2015 - 08:31 PM

Sons gaming gaming computer was infected with cryptowall, removed with assistance of Viprearrow-10x10.png tech supportarrow-10x10.png. Have not found any encrypted files or errors. IT guy from work gave me a list of thing to download, run and post here. Rougekiller, JRT, ADWcleaner, Malwarebytesarrow-10x10.png. I wasn't sure on deleting some of the files these scans found.I would appreciate any direction or help offered.

 

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#2 nasdaq

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Posted 30 April 2015 - 08:54 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

There are still som bad files/processes to removed.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Wait for further instructions.

#3 nasdaq

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Posted 05 May 2015 - 08:19 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#4 computerxpds

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Posted 06 May 2015 - 06:55 PM

Re-opened at user request. Helper can remove this reply if needed.

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#5 tomford735

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Posted 06 May 2015 - 07:06 PM

nasdaq, here are the files from Farbar scan

 

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#6 nasdaq

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Posted 07 May 2015 - 08:25 AM

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

Startup: C:\Users\Player 1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\hqghumeaylnlf.lnk [2015-04-15]
ShortcutTarget: hqghumeaylnlf.lnk -> C:\ProgramData\{c3cdd502-bd97-010a-c3cd-dd502bd9540a}\hqghumeaylnlf.exe (No File)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-3506355607-510089405-2297710570-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = http://www.google.com/search?q={sear
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Extension: No Name - C:\Users\Player 1\AppData\Roaming\Mozilla\Firefox\Profiles\9k3b6zzv.default\extensions\{a1ec290a-8ad8-c41a-855e-38572413c1aa} [Not Found]
CHR HKU\S-1-5-21-3506355607-510089405-2297710570-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [kfecnpmgnlnbmipaogfhoacoioifjgko] - http://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [kfecnpmgnlnbmipaogfhoacoioifjgko] - http://clients2.google.com/service/update2/crx
S2 getotoho; No ImagePath
S2 gulimixo; No ImagePath
S2 nijyxibi; No ImagePath
S3 WinRing0_1_2_0; No ImagePath
C:\Users\Player 1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\hqghumeaylnlf.lnk
CustomCLSID: HKU\S-1-5-21-3506355607-510089405-2297710570-1000_Classes\CLSID\{A2DF06F9-A21A-44A8-8A99-8B9C84F29160}\localserver32 -> C:\Users\Player 1\AppData\Local\Chromium\Application\40.0.2210.0\delegate_execute.exe (The Chromium Authors) <==== ATTENTION
Task: {292F901B-53DD-4BA7-A7A2-ECBCAD8BF4C0} - \Web Protector Plus Server No Task File <==== ATTENTION
Task: {6ABCD10F-A9A3-4C22-90BB-0A74FBFA1CB3} - \Web Protector Plus No Task File <==== ATTENTION
Task: {A5C1FE36-F464-4357-9FAE-9B5340036E86} - System32\Tasks\Microsoft\Windows\Maintenance\Updater for IC => %LOCALAPPDATA%\F9345E9F-A15E-A843-9A2E-A919B26962FE\Runner.exe <==== ATTENTION
Task: {AECBC940-9334-4725-964D-78827ADCD2FD} - \BlockAndSurf Update No Task File <==== ATTENTION
Task: {CEB968B9-6A05-463C-AFA5-69874B3A7D08} - \CloudHIDEAWAY No Task File <==== ATTENTION
Task: {FE9F3EFF-D760-4D75-A3C3-81FDA48F0B34} - \Runner for IC No Task File <==== ATTENTION
C:\Users\Player 1\AppData\Local\Chromium\Application\40.0.2210.0\delegate_execute.exe
C:\Users\Player 1\AppData\Local\Temp\dllnt_dump.dll
C:\Users\Player 1\AppData\Local\Temp\optprosetup.exe
C:\Users\Player 1\AppData\Local\Temp\tmp4275e336.exe
C:\Users\Tom.Player1-PC\HELP_DECRYPT.HTML
C:\Users\Tom.Player1-PC\AppData\Local\HELP_DECRYPT.HTML
C:\Users\Tom.Player1-PC\AppData\HELP_DECRYPT.HTML
C:\Users\Player 1\HELP_DECRYPT.HTML
C:\Users\Tom.Player1-PC\HELP_DECRYPT.TXT
C:\Users\Tom.Player1-PC\AppData\Local\HELP_DECRYPT.TXT
C:\Users\Tom.Player1-PC\AppData\HELP_DECRYPT.TXT
C:\Users\Player 1\HELP_DECRYPT.TXT
C:\Users\Tom.Player1-PC\HELP_DECRYPT.URL
C:\Users\Tom.Player1-PC\AppData\Local\HELP_DECRYPT.URL
C:\Users\Tom.Player1-PC\AppData\HELP_DECRYPT.URL
C:\Users\Player 1\HELP_DECRYPT.URL
C:\Users\Player 1\Downloads\HELP_DECRYPT.HTML
C:\Users\Player 1\Documents\HELP_DECRYPT.HTML
C:\Users\Player 1\Downloads\HELP_DECRYPT.TXT
C:\Users\Player 1\Documents\HELP_DECRYPT.TXT
C:\Users\Player 1\AppData\Roaming\HELP_DECRYPT.TXT
C:\Users\Player 1\AppData\HELP_DECRYPT.TXT
C:\Users\Player 1\Downloads\HELP_DECRYPT.URL
C:\Users\Player 1\AppData\Local\HELP_DECRYPT.TXT
C:\ProgramData\HELP_DECRYPT.HTML
C:\ProgramData\HELP_DECRYPT.TXT
C:\ProgramData\HELP_DECRYPT.URL
C:\Users\Player 1\AppData\Local\HELP_DECRYPT.TXT
C:\ProgramData\HELP_DECRYPT.HTML
C:\ProgramData\HELP_DECRYPT.PNG
C:\ProgramData\HELP_DECRYPT.TXT
C:\ProgramData\HELP_DECRYPT.URL

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

How is the computer running now?

#7 nasdaq

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Posted 13 May 2015 - 07:21 AM

Are you still with me?

#8 tomford735

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Posted 14 May 2015 - 06:19 PM

yes sorry to many irons in the fire



#9 tomford735

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Posted 14 May 2015 - 06:53 PM

Here is the fix log, appears to running better

Thanks, Tom

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#10 nasdaq

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Posted 15 May 2015 - 10:39 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#11 nasdaq

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Posted 21 May 2015 - 06:59 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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