There are 2 files (png and internet shortcut) in each of my document folders. I cannot open any of the files in this particular folder and there are several subfolders in it. I tried to delete the 2 files and it made no difference. I tried uploading a document to FireEye and it says it isn't infected but I cannot open them. The virus took my files in the Documents folder and moved it all to another spot. And I have not clicked on the internet shortcut. I just want to restore the files and then my computer will be wiped and reloaded by the company I work for......I just need to get the files if at all possible or I am going to lose a lot of hours and have to work weekends for another 6 months. Please let me know if there is anything I can do. I'm not as savvy as the rest of you about computers but I am not a beginner. Here's what one of my files looks like:
PNG file that is titled Help_Decrypt
Shortcut file titled Help_DeCrypt
There is also a text document in one of the files and a file that says KBSERVICE.BOOTUP.RUNNING that I don't remember seeing before.