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Win7.Dell XPS8300Desk-Runs VERY slowly in Normal Mode, but perfectly in safe


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#1 ltvagabond

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Posted 25 April 2015 - 06:56 AM

A few days ago, my wife's computer started running slower and slower, until finally she woke up and saw a black screen that said ""can't come out of hibernation mode - fatal error".  

 

I've tried running the various performance tools, but the computer sputters, chokes and dies before the performance tools screen can even open. 

 

I've cleared temp files, verified there's enough space on the HD, run adaware by Lavasoft, checked to make sure the ram chips are in good shape and plugged in, I've even visually verified that the CPU didn't melt. 

 

I'm not 100% sure, but it seems like there is a connection between the computer slowing down and when it tries to connect to the WLAN. but that may just be coincidence. 

 

And when i run it in safe mode, none of the above happens. 

 

Help?

 

Thanks!

LTVagabond



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#2 dc3

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Posted 25 April 2015 - 09:36 AM

Since this doesn't occur in Safe Mode there is a good chance that this is caused by either a third-party service or startup item.  In order to determine if this is the case, I would suggest performing a Clean Boot. 

 

After you have finished Part C you will reboot your computer.  If the problem doesn't occur you most likely have either a service or startup item causing this.  The process of elimination should find the problem service or startup item.

 


 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Part A
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Part B
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Part C
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmes If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 ltvagabond

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Posted 25 April 2015 - 07:35 PM

Thank you for your help.  

 

Unfortunately, i went and followed some additional suggestions to clear out some of the crud on the computer and disabled the userinit.exe file when running Windows Repair.  Now all I get is a black screen once the computer loads to the desktop.  I don't have a recovery disc as it was lost in the move.  Any way for me to re-enable it?  i've tried running safemode with a command prompt and I get the same black screen and mouse pointer.



#4 dc3

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Posted 26 April 2015 - 08:19 AM

Unfortunately, i went and followed some additional suggestions to clear out some of the crud on the computer and disabled the userinit.exe file when running Windows Repair.

 

You only have three post at this website, two in this topic, and one in the topic you started after your last post in this topic.  It's obvious that you are following suggestions from another website.  What has happened to your computer is a good example of why you should only open one topic at one website and follow the suggestions made at that website.  If you don't feel comfortable with those suggestions you should wait for till another member makes suggestions.  If you don't get the help you are expecting, this would be the time to move on to another website.  I'm sorry to hear that your computer is now in the state it currently is in.

 

jcgriff2 has suggested the only resolution to your current situation, unless you have a installation disc for the version of Windows 7 that is installed on your wife's computer.  If you have the installation disc, there is a chance that a Repair Installation may be able to resolve the issues with this computer.


Edited by dc3, 26 April 2015 - 08:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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