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Plagued by bad_pool_caller BSOD. Urgently need help.


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#1 clubshrimp91

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Posted 24 April 2015 - 04:18 PM

Every time I boot up normally, I get this BSOD almost as soon as I log in. I can boot in safe mode with no problems though. 
 
I made a panicked thread already but no one responded. Sorry I'm being so demanding, but you've got to understand that this is happening to a super expensive laptop I bought from PC Specialist. I was saving for over a year to be able to afford it. 
 
The minidumps should give you a better idea of what's wrong (I hope), but this started happening after a botched installation of Daemon Tools Lite. Bullguard flagged an exe in the installation called Soft Disc Bus Service, which I believe is a driver that DT uses. I blocked it as per Bullguard's advice, and the installation hung, so I ended the task and tried to uninstall / reinstall, both of which also hung. I tried a manual uninstall suggested by Soft Disc themselves, and found I couldn't delete the program folder because of soft disc bus service.exe, which weirdly was being used by soft disc bus service.exe. So then, I decided to use Revo to clean uninstall, opting to not use Daemon Tools' uninstaller and letting Revo handle it. I had "make a system restore point" turned off because it was making Revo hang, but I kept back-up registry ticked. I didn't check and delete any of the registry stuff that Revo gave me the option of deleting, but I deleted the stuff on the next prompt which seemed to be mostly "Local App" stuff, I think. Then, the system had to restart. Revo told me that some files would be removed upon restarting, and among these files was Soft Disc Bus Service.exe. The aforementioned BSOD started happening after this restart.
 
So I tried booting in safe mode, and found I was BSOD-free. I was actually able to delete the rest of the contents of the DT program file (Soft Disc Bus Service.exe included), and they're in my recycle bin now, but that didn't rectify the issue, and I'm still getting the BSOD. I system restored to a time earlier this evening before I'd installed Daemon Tools, but that also hasn't helped.
 
I'm terrified I've deleted something vital and that my computer is f**ked. Please, please help me out here.
 


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#2 hamluis

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Posted 24 April 2015 - 04:45 PM

Boot into safe mode...then do the following.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 clubshrimp91

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Posted 24 April 2015 - 04:48 PM

Thanks so much for replying, but I can only use the laptop in safe mode, and I'm pretty sure you can't install programs in safe mode, or am I wrong?



#4 clubshrimp91

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Posted 24 April 2015 - 04:51 PM

I keep getting a network error when I download minitoolbox. Oh and by the way I'm doing all this from another, older laptop that I have.



#5 clubshrimp91

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Posted 24 April 2015 - 05:04 PM

Alright never mind, I had to switch off avast for a moment to complete the download. However, will I be able to run this program in safe mode? Does it actually need to install, or is it just a kind of process?



#6 clubshrimp91

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Posted 24 April 2015 - 05:30 PM

Okay here are the minitoolbox results:

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Chris (administrator) on 24-04-2015 at 23:09:38
Running from "C:\Users\Chris\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: P570WM Manufacturer: Notebook
Boot Mode: Minimal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/24/2015 09:37:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:21:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:19:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 09:14:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:04:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:00:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 08:57:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 08:53:56 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 08:30:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 08:20:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (04/24/2015 11:07:28 PM) (Source: DCOM) (User: )
Description: 1084NVSvc{DCAB0989-1301-4319-BE5F-ADE89F88581C}
 
Error: (04/24/2015 10:29:21 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:42:43 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:52 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (04/24/2015 09:36:51 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Microsoft Office Sessions:
=========================
Error: (04/24/2015 09:37:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:21:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:19:09 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 09:14:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:04:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 09:00:30 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 08:57:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 08:53:56 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
Could not query the status of the EventSystem service.
System Error:
A system shutdown is in progress.
 
Error: (04/24/2015 08:30:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/24/2015 08:20:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Ableton Live 9 Suite (HKLM\...\{7AF3ACA2-C6F3-4D19-B8D4-72D45CC240B4}) (Version: 9.0.0.0 - Ableton)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Amazing Slow Downer (remove only) (HKLM-x32\...\Amazing Slow Downer) (Version:  - )
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASIO4ALL (HKLM-x32\...\ASIO4ALL) (Version: 2.12 - Michael Tippach)
Audacity 2.1.0 (HKLM-x32\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Avid License Control (HKLM-x32\...\{F187D064-F101-4E95-8D05-4027809AA0F8}) (Version: 3.0.1 - Avid Technology, Inc.)
BioExcess (HKLM-x32\...\InstallShield_{596DEDA5-FE48-4078-96E0-E449DF5D08B2}) (Version: 7.1.5.31 - Egis Technology Inc.)
BioExcess (Version: 7.1.5.31 - Egis Technology Inc.) Hidden
BioExcess (x32 Version: 7.1.5.31 - Egis Technology Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BullGuard Internet Security (HKLM\...\BullGuard) (Version: 15.0 - BullGuard Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.15 - Piriform)
Chipamp (HKLM-x32\...\Chipamp) (Version: 1.1 - OverClocked ReMix)
Content Manager Assistant for PlayStation® (HKLM-x32\...\{961D5D7E-3DEC-4E3B-9065-EA8074923B18}) (Version: 3.31.7643.1 - Sony Computer Entertainment Inc.)
CyberLink PowerDirector 11 (HKLM-x32\...\InstallShield_{551F492A-01B0-4DC4-866F-875EC4EDC0A8}) (Version: 11.0.0.2321 - CyberLink Corp.)
CyberLink PowerDirector 11 (Version: 11.0.0.2321 - CyberLink Corp.) Hidden
DirectVobSub 2.41.7259 (5d3641a) Beta (64-bit) (HKLM\...\vsfilter64_is1) (Version: 2.41.7259 - MPC-HC Team)
EgisTec Fingerprint Driver (HKLM-x32\...\InstallShield_{AE4167B0-F589-4D2A-BF05-E181D543C49F}) (Version: 3.1.17.0 - Egis Technology Inc.)
Exact Audio Copy 1.0beta6 (HKLM-x32\...\Exact Audio Copy) (Version: 1.0beta6 - Andre Wiethoff)
Finger Printer (HKLM-x32\...\InstallShield_{C4E19F6D-5D61-4EAC-BE25-8DF48E18D34B}) (Version: 1.0 - CLEVO CO.)
Finger Printer (x32 Version: 1.0 - CLEVO CO.) Hidden
Fingerprint Driver (x32 Version: 3.1.17.0 - Egis Technology Inc.) Hidden
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Hotkey 6.0100 (HKLM-x32\...\InstallShield_{164714B6-46BC-4649-9A30-A6ED32F03B5A}) (Version: 6.0100 - NoteBook)
Hotkey 6.0100 (x32 Version: 6.0100 - NoteBook) Hidden
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
K-Lite Mega Codec Pack 11.1.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.1.0 - )
Last.fm 1.5.4.27091 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
Melodyne 3.2 (HKLM-x32\...\{A1F143D1-1F0D-44FB-A44B-71D4367D16DE}) (Version: 3.2.0202 - Celemony Software GmbH)
Melodyne 3.2 (x32 Version: 3.2.0202 - Celemony Software GmbH) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Monkey's Audio (HKLM-x32\...\Monkey's Audio_is1) (Version:  - )
Mp3tag v2.69 (HKLM-x32\...\Mp3tag) (Version: v2.69 - Florian Heidenreich)
MusicBrainz Picard (HKLM-x32\...\MusicBrainz Picard) (Version: 1.3.2 - MusicBrainz)
Newblue Art Effects for PowerDirector (HKLM\...\NewBlue Art Effects for PowerDirector) (Version: 2.0 - NewBlue)
NVIDIA Control Panel 344.00 (Version: 344.00 - NVIDIA Corporation) Hidden
NVIDIA Install Application (Version: 2.1002.158.1212 - NVIDIA Corporation) Hidden
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Power Tab Editor 1.7 (HKLM-x32\...\{6B3CA80E-6AC0-4725-BABF-9B0FEF880CB3}) (Version: 1.7.0 - Power Tab Software)
PowerDirector (Version: 11.0 - CyberLink Corp.) Hidden
QuickTime (HKLM-x32\...\{0E64B098-8018-4256-BA23-C316A43AD9B0}) (Version: 7.72.80.56 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6733 - Realtek Semiconductor Corp.)
Sibelius 7 OpenType Fonts (HKLM-x32\...\{623C2BD8-1B28-4F98-B578-E9D139827269}) (Version: 7.1.3 - Avid)
Sibelius 7.5 (HKLM\...\{BBADBAB3-56A4-444B-834E-D8730B574C3E}) (Version: 7.5.0.164 - Avid Technology)
SmartSound Quicktracks 5 (HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.8 - SmartSound Software Inc.)
SmartSound Quicktracks 5 (x32 Version: 5.1.8 - SmartSound Software Inc.) Hidden
SoulseekQt (HKLM-x32\...\SoulseekQt) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
StuffIt Expander 2011 (HKLM\...\{6B62B973-49F5-4C51-B738-93B56A963417}) (Version: 15.0.7.2518 - Smith Micro Software, Inc.)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.3.4.0 - Synaptics Incorporated)
TI USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{355FBD67-5A4F-44DA-86A1-56EEC4C20EC0}) (Version: 1.12.18.0 - Texas Instruments Inc.)
TI USB3 Host Driver (x32 Version: 1.12.18.0 - Texas Instruments Inc.) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.2.0 - VideoLAN)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666  - Nullsoft, Inc)
 
========================= Memory info: ===================================
Percentage of memory in use: 5%
Total physical RAM: 32690.56 MB
Available physical RAM: 30738.78 MB
Total Pagefile: 65379.3 MB
Available Pagefile: 63417.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.63 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:105.93 GB) (Free:29.46 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:698.63 GB) (Free:641.3 GB) NTFS
4 Drive f: () (Removable) (Total:0.48 GB) (Free:0.46 GB) FAT
 
========================= Users: ========================================
User accounts for \\
 
Administrator            Chris                    Guest                    
 
**** End of log ****

Edited by hamluis, 24 April 2015 - 06:02 PM.


#7 clubshrimp91

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Posted 24 April 2015 - 05:49 PM

I don't know what all that "a system shutdown is in progress" stuff is about by the way.

Anyway, I ran speccy, but I don't think it's working properly because I'm in safe mode. It "cannot initialize SCP dll" for CPU, RAM, Motherboard or Graphics (it says that the "CPU dll init failed (error 2)" and that "some information will not be displayed), but I can provide you with that information myself.

 

CPU: Intel Core i7-4960X CPU @ 3.60GHz

 

RAM: 32GB Kingston Hyper-X Impact 1600MHz SODIMM DDR3 (4 x 8GB)

 

Motherboard: Manufacturer = Notebook, Model = P570WM, unsure of temperature or socket number.

 

Graphics: 2X Nvidia GeForce GTX 880M - 8.0GB DDR5 Video Ram - Direct X 11

 

And here's the snapshot link: http://speccy.piriform.com/results/pYTy1Kly2axNCrzdFtHHSl1


Edited by clubshrimp91, 24 April 2015 - 05:55 PM.


#8 hamluis

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Posted 24 April 2015 - 06:34 PM

i would run the chkdsk /r command (it seems that you may have file corruption) and then I would follow that with the sfc /scannow command.

 

I would then go to Windows Update and install all critical updates (no optional updates).

 

Then...I would try the Speccy drill again.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Louis



#9 clubshrimp91

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Posted 24 April 2015 - 06:47 PM

I actually ran chkdsk already (unchecking both options of course), and for both my drives, and no errors came up. I'll try sfc /scannow.

Isn't it kind of risky to use chkdsk to fix things if there are serious hardware issues? I only use it as a diagnostic kind of thing.



#10 clubshrimp91

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Posted 24 April 2015 - 07:09 PM

You linked me to steps on how to run sfc / scannow from a command prompt at boot, but can I not just do it from within Windows 7 in safe mode using an elevated command prompt? Reason being I don't have the OS disc to hand at the moment, and I'm sort of eager to fix this problem or figure out what's wrong. Will sfc /scannow from an elevated command prompt in safe mode suffice?

 

EDIT: I should probably just mention that I used chkdsk to repair bad sectors on a dodgy external drive I had a few years ago, and it totally ruined it. So I'm just wary of running it on this expensive laptop. Could I also just use sfc /verifyonly in an elevated command prompt? I'd rather diagnose things first before jumping in.


Edited by clubshrimp91, 24 April 2015 - 07:13 PM.


#11 clubshrimp91

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Posted 24 April 2015 - 07:35 PM

Okay so I booted in Safe Mode with Command Prompt, used sfc /verifyonly, and the result is that "Windows Resourse Protection found integrity violations." Details are in the CBS log, but it's a bit big to copy and paste here. Would you like me to post a dropbox link to it? Or would you advise that I just go ahead and use sfc /scannow? Again, I don't want to mess everything up like what happened to my old external drive when I used stuff like this on it. 

 

I might regret going ahead with it if there's something in the CBS log that indicates the laptop will get screwed by sfc /scannow. Maybe you'd like to take a look at the log first?

 

UPDATE:Okay I threw caution to the wind and ran sfc /scannow. The message at the end read "Windows resourse protection found corrupt files but was unable to fix some of them," followed by the usual CBS log stuff. I used this: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" to narrow down what was wrong, but I don't know what I'm looking for. I can't really find any particularly negative looking stuff in that text file. Maybe you'd like to look at it?

Also, Safe Mode disables the Windows Update service, so I can't run it unless I log in through standard startup. I haven't actually tried logging in (via standard startup) after having run sfc /scannow yet, but I don't want to provoke that bsod too much in case it damages something. I'd rather you or someone maybe have a look at these text files (sfcdetails and the CBS log) to see if they reveal anything. I figure they might be able to give you some idea if I'm still liable to bsod if I try to log in normally.

UPDATE 2: Just thought I'd mention that I ran a diagnostic (not for repairing) chkdsk on both my harddrives via safe mode with elevated command prompt, and no problems were found. I'm pretty sure the problem must be detailed in either sfcdetails.txt or the CBS log, or of course in those minidumps I posted.

 

Sorry if I'm going a bit manic in this thread, I'm just super worried about ma dang laptop.


Edited by clubshrimp91, 24 April 2015 - 09:26 PM.


#12 hamluis

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Posted 25 April 2015 - 10:37 AM

Sorry...I don't analyze sfc /scannow logs, I simply run the command multiple times, if necessary...just as I run chkdsk /r multiple times, if necessary.

 

Neither of these tools should be expected to overcome every situation in just one attempt, IME.

 

For my approach...running a new MTB and posting a new Speccy link is the method I use to attempt to see if problems still remain.

 

Louis



#13 clubshrimp91

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Posted 25 April 2015 - 11:40 AM

Okay, I'd really appreciate if someone could look at this latest minidump: https://www.dropbox.com/s/1b73v5c098...52-01.dmp?dl=0

Here's why: After running sfc /scannow, the NovaShield driver for the Bullguard Scanner, which was identified as problematic here:http://www.tomshardware.co.uk/answer....html#15745133 no longer has an exclamation mark beside it in Device Manager, nor is it listed as a "problem" under components in System Information. Previously, it's status read "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" but this is no longer the case. I don't know if sfc /scannow rectified this, but whatever the case, it doesn't seem to have anything wrong with it anymore.

The Tom's Hardware poster I was talking with studied the dmp files and told me this: "a device driver freed the same memory twice and caused this bugcheck. The driver was \SystemRoot\system32\DRIVERS\NSKernel.sys Wed Mar 18 01:13:08 2015. NovaShield Kernel Module driver Believed to be a part of BullGuard Internet Security. The process accessing the driver was BullGuardBhvSc most likely bullguardbhvscanner.exe." The person I was talking to here also suspected Bullguard: http://forums.techguy.org/windows-7/1147193-plagued-bad_pool_caller-bsod-freaking-out.html#post9073768 . However, despite the fact that there are no longer any problems with NovaShield, the bsod problem persists. This of course created a new minidump, which is the one I've posted, and I'd be very interested to find out what it says went wrong.

The problem with the Security Processor Loader Driver (that I mentioned in the above threads) has been a constant throughout all of this, so I suspect that it might have something to do with why I keep crashing. Perhaps the dmp file will detail what's happening?

One last thing: The Bullguard Scanner process that accessed the NovaShield driver was of course among the services I disabled when I tried the clean boot, and like I said the bluescreen problem persisted despite this. However, one thing I noticed when I booted via Safe Mode afterwards was that the scanner process was still running somehow. Or at least, when I looked at the services tab in msconfig, all those services I'd unchecked and disabled were still unchecked and disabled, but the status of "Bullguard scanning service", despite being disabled, was "Running," whilst pretty much everything else was "Stopped." So, this suggests that perhaps Bullguard is still the culprit despite the fact that the problem with the NovaShield driver seems to have been rectified. Again, I'm hoping this new minidump might enlighten us as to whether or not this is the case.

Thanks for reading. I feel like I might be closer to the solution now. I just want to make sure I don't do anything rash. If uninstalling Bullguard is all that needs to be done, I'd like to know that rather than repairing the OS and all that stuff. Also, those links I posted above describing problems with the Security Processor Loader Driver suggest a similarly simple solution that doesn't require anything too extreme. If that's also all that needs to be done to solve this, I'd love to know. I might seem like I'm being hyper-fastidious, but remember this is a super expensive machine, and ideally I'd like to solve this problem with the exact solution, rather than going too far or not doing enough.



#14 clubshrimp91

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Posted 25 April 2015 - 11:49 AM

Sorry hamluis, I didn't see your new post. I suppose you don't analyze minidumps either?

Well I can tell you that Speccy is still producing the same errors, and honestly I'd rather not run chkdsk and sfc /scannow too much in case it messes anything up. I'm aware that sfc /scannow can require multiple tries to fix everything, but before I do that I'd just like to be sure the problem can't be solved another way.

 

As for MiniToolBox, I noticed that some of the boxes you can check include List Devices (with problems or with no drivers, or both), List Minidump files, and list restore points. Do you think checking these could provide any useful information in light of what I described in my latest post? (the faulty drivers and such). Also, I presume MiniToolBox is safe to use as much as you want? Unlike chkdsk and sfc which can be harmful?



#15 hamluis

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Posted 25 April 2015 - 03:08 PM

No problem...it's your system and the members here only suggest :).

 

I've never heard anyone document either chkdsk /r or sfc /scannow...as potentially or actually harmful.  Harmful to what and how?  I suppose that if I have a failing hard drive and I try to run Windows commands to ameliorate such....that could be less than useful...since neither is designed or capable of curing a failing hard drive.  In fact, the process of "repairing" a failing hard drive is only done by professionals employed in the business of such.

 

Louis






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