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Posted 24 April 2015 - 02:00 AM
Posted 24 April 2015 - 11:37 AM
Before resorting to a Factory Restore, could you describe your computer and the problem that you are having? There is a tremendous amount of expertise here on this Forum, and they might be able to find a solution that preserves everything.
Most computers have a recovery partition and it is a matter of pressing an F# key to initiate a factory image recovery, but I would not do that until I had backed up all of my data to an external drive. Some companies, like Acer, claim that they will put your data in a separate folder and preserve it, but that did not work on a friend's computer that did require a factory restore. You do not need the Windows disks if you do a factory restore, at least in most cases that I am aware of. I am not a pro here.
Is your backup drive an external USB drive? If so, make sure it is unplugged ... just in case. If not, copy your backups, after they have been verified by the backup program (assuming you are not using Windows backup), to ensure that they are good, and make sure that you have created a backup recovery CD to boot from just in case the factory recovery is not successful. They can fail if the recovery partition is corrupt, or their are issues with the sector integrity on Drive C:\.
I really recommend that you post more information to assist the pros here (not me) to help you correctly diagnose what the real issue is. If you have a dying hard drive, for example, doing a factory restore is a waste of time.
Hope this helps. Have a great day.
Graduate of the Bleeping Computer Malware Removal Study Hall
Posted 24 April 2015 - 01:01 PM
Also please give make and full system specs that always helps with the helpers thoughts.
Honesty & Integrity Above All!
Posted 18 May 2015 - 08:17 AM
The OP reported the post and requested that it be deleted because she solved the problem.
Instead of deleting, the topic is closed.
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