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Kernel Data Inpage Error BSOD


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#1 ashleyl725

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Posted 23 April 2015 - 09:57 PM

I get this BSOD from time to time... I would like to hopefully fix it before it starts happening more and more often.

 

I did a bit of googling and have already tried chkdisk /r /x ... I usually let this run at bedtime and when I wake up, my computer is booted as normal... there isn't any kind of error report (is this normal?).

 

I do plan on getting an external HD to backup ASAP because I know this can be a hardware issue. 

 

What else can I do? Can anyone offer step by step instructions, please?

 

Thanks in advance :)

 

-Ashley



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#2 jcgriff2

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Posted 23 April 2015 - 10:28 PM

Hi. . .

"KERNEL_DATA_INPAGE_ERROR" is bugcheck (stop error) 0x7a and includes an exception error code in P2 (the 2nd number inside the parenthesis). This code is usually an I/O status code such as 0xc0000185 - "I/O error" or 0xc000000e - "no such device"

This bugcheck means that that the requested page of kernel data from the HDD paging file could not be read into memory and is often seen when there is a problem with the internal hard drive.

The results of chkdsk can be found in the Event Viewer, Application log.

If you have an HDD, run SeaTools for DOS, LONG test - http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

If you have an SSD, check the manufacturer's support site for a firmware upgrade.

Regards. . .

jcgriff2


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#3 blueelvis

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Posted 23 April 2015 - 11:45 PM

In some cases, the antivirus can also cause that kind of problems. In either case, we would need the dump files. The dump files are located at the location - "C:\Windows\Minidump". Once you find the files, copy those files to some other directory before zipping them up else you might get a permissions being denied error. Once the ZIP file has been created, upload it to some 3rd party file hoster like OneDrive, MediaFire etc and post back the link so that the dump files could be analysed.

 

 

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#4 ashleyl725

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Posted 24 April 2015 - 12:04 AM

Running SeaTools was a fail, it did not detect my hard drive.

 

dump file here: http://www.mediafire.com/download/h4x3uzhr3g7sccd/042215-38937-01.zip



#5 ashleyl725

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Posted 24 April 2015 - 12:52 AM

Eeeek, so it appears all signs are point to hard drive failure. Getting an external tomorrow morning and doing backup. 

 

I thought it was awfully suspicious that I was missing a program the other day that I know was certainly installed. 

 

Anyway... I've never really gotten very hands-on with the guts of my computer. It's a sony vaio SVF152C29L. Will this hard drive work as a replacement?

 

http://www.bestbuy.com/site/seagate-momentus-500gb-internal-serial-ata-hard-drive-for-laptops-multi/9172762.p?id=1218044029926&skuId=9172762

 

Thanks in advance!



#6 jcgriff2

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Posted 24 April 2015 - 10:49 PM

Yes, that HDD should be fine.

 

You can use any 2.5" SATA internal HDD for your laptop.


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