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Error message saying I'm not connected to a network


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7 replies to this topic

#1 rugerdog67

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Posted 23 April 2015 - 04:10 PM

I presently use the Windows 7 Home Premium O.S. I constantly get an Error message saying" You are not connected to a network" on a white screen whenever I navigate from web page to web page. Then after a few seconds the page starts to load. Any Ideas why this is happening? I've had Avast anti virus computer service try and help me with this but they failed to fix the problem. Any help would be appreciated.



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#2 Aura

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Posted 23 April 2015 - 04:15 PM

Hi rugerdog67 :)

Follow the instructions below since I need more information on your system to start the troubleshooting.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 rugerdog67

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Posted 25 April 2015 - 05:14 PM

Avast shield kept blocking the mini tool box so I tried the Farber service scanner and got the following log. Couldn't figure out how to stop AVAST from blocking the mini tool box.

 

Farbar Service Scanner Version: 17-01-2015
Ran by ruger (administrator) on 25-04-2015 at 17:10:45
Running from "C:\Users\ruger\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****



#4 Aura

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Posted 25 April 2015 - 05:15 PM

It's a false positive. You'll have to temporarily disable avast! while you download and execute MiniToolBox to get the log. Here's how:

http://www.getavast.net/support/turn-off-shields

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#5 rugerdog67

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Posted 02 June 2015 - 03:46 AM

I apologize for the late response but I was caught up with things at work. The results below are for the Mini tool box scan you suggested. Any help you can provide is greatly appreciated.                                                                                                                                                          

                                                          Rugerdog67

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by ruger (administrator) on 01-06-2015 at 15:07:50
Running from "C:\Users\ruger\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion P6000 Series Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : MomsHP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : D4-85-64-16-17-B3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::446b:865:2b0f:e5a1%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.5(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, June 01, 2015 12:23:21 PM
   Lease Expires . . . . . . . . . . : Monday, June 08, 2015 3:05:43 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 265586020
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-96-AF-BD-D4-85-64-16-17-B3
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home.network:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    google.com
Addresses:  2607:f8b0:4009:80a::200e
   216.58.216.110

Pinging google.com [173.194.46.34] with 32 bytes of data:
Reply from 173.194.46.34: bytes=32 time=9ms TTL=55
Reply from 173.194.46.34: bytes=32 time=9ms TTL=55

Ping statistics for 173.194.46.34:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 9ms, Average = 9ms
Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=38ms TTL=48
Reply from 98.139.183.24: bytes=32 time=43ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 43ms, Average = 40ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...d4 85 64 16 17 b3 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.5     20
         10.0.0.0    255.255.255.0         On-link          10.0.0.5    276
         10.0.0.5  255.255.255.255         On-link          10.0.0.5    276
       10.0.0.255  255.255.255.255         On-link          10.0.0.5    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.5    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.5    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    276 fe80::/64                On-link
 11    276 fe80::446b:865:2b0f:e5a1/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/31/2015 01:00:01 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/31/2015 03:47:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18839, time stamp: 0x553e88ab
Exception code: 0xc0000017
Fault offset: 0x0000c42d
Faulting process id: 0x5c0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (05/24/2015 03:34:43 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/17/2015 02:13:14 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/14/2015 03:51:51 PM) (Source: MsiInstaller) (User: MomsHP)
Description: Product: Adobe Reader XI (11.0.10) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011011}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (05/12/2015 05:35:46 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.18839, time stamp: 0x553e8bfa
Exception code: 0xc000000d
Fault offset: 0x000000000006ec12
Faulting process id: 0x6b4
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3

Error: (05/12/2015 05:27:28 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 ErrorCode: 14007(0x36b7).

Error: (05/12/2015 01:52:22 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/11/2015 01:07:42 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/04/2015 00:46:08 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location J:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

System errors:
=============
Error: (06/01/2015 00:23:25 PM) (Source: Service Control Manager) (User: )
Description: The BingBar Service service failed to start due to the following error:
%%2

Error: (06/01/2015 04:03:30 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/31/2015 11:53:02 AM) (Source: Service Control Manager) (User: )
Description: The BingBar Service service failed to start due to the following error:
%%2

Error: (05/31/2015 03:50:40 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/31/2015 01:53:59 AM) (Source: Service Control Manager) (User: )
Description: The BingBar Service service failed to start due to the following error:
%%2

Error: (05/27/2015 02:22:45 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/26/2015 04:13:33 PM) (Source: Service Control Manager) (User: )
Description: The BingBar Service service failed to start due to the following error:
%%2

Error: (05/25/2015 08:35:41 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/25/2015 02:50:07 PM) (Source: Service Control Manager) (User: )
Description: The BingBar Service service failed to start due to the following error:
%%2

Error: (05/24/2015 04:32:40 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Microsoft Office Sessions:
=========================
Error: (05/31/2015 01:00:01 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/31/2015 03:47:31 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.178015536642cKERNELBASE.dll6.1.7601.18839553e88abc00000170000c42d5c001d09b6f28c000ceC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\syswow64\KERNELBASE.dllac4bdf51-0771-11e5-b964-d485641617b3

Error: (05/24/2015 03:34:43 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/17/2015 02:13:14 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/14/2015 03:51:51 PM) (Source: MsiInstaller)(User: MomsHP)
Description: Adobe Reader XI (11.0.10){AC76BA86-7AD7-0000-2550-7A8C40011011}1625(NULL)(NULL)(NULL)

Error: (05/12/2015 05:35:46 PM) (Source: Application Error)(User: )
Description: svchost.exe_DiagTrack6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.18839553e8bfac000000d000000000006ec126b401d08d0136ee858bC:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll3af47869-f8f7-11e4-a9bb-d485641617b3

Error: (05/12/2015 05:27:28 PM) (Source: CVHSVC)(User: )
Description: Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
 ErrorCode: 14007(0x36b7).

Error: (05/12/2015 01:52:22 PM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (05/11/2015 01:07:42 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/04/2015 00:46:08 PM) (Source: Windows Backup)(User: )
Description: J:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AMD Catalyst Install Manager (HKLM\...\{6F483F38-6162-7606-1D0B-054852C8E011}) (Version: 3.0.851.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Internet Security (HKLM-x32\...\avast) (Version: 10.2.2218 - AVAST Software)
Bejeweled 2 Deluxe (HKLM-x32\...\WT087428) (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT087328) (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (HKLM-x32\...\WT087335) (Version: 2.2.0.95 - WildTangent) Hidden
ccc-core-static (HKLM-x32\...\{0E1C256F-6B90-E5A5-F62E-5DAE1AEAE294}) (Version: 2010.0511.2153.37435 - ATI) Hidden
Chuzzle Deluxe (HKLM-x32\...\WT087453) (Version: 2.2.0.95 - WildTangent) Hidden
CinemaNow Media Manager (HKLM-x32\...\{6C122441-1861-4CD7-B1C5-A163A6984E12}) (Version: 1.9.1.105 - CinemaNow, Inc.)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.2823 - CyberLink Corp.)
Diner Dash 2 Restaurant Rescue (HKLM-x32\...\WT087536) (Version: 2.2.0.95 - WildTangent) Hidden
Dora's Carnival Adventure (HKLM-x32\...\WT087342) (Version: 2.2.0.95 - WildTangent) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4030 - Hewlett-Packard) Hidden
DVD Menu Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{FB4BB287-37F9-4E27-9C4D-2D3882E08EFF}) (Version: 4.1.4030 - Hewlett-Packard)
Escape Rosecliff Island (HKLM-x32\...\WT087360) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WT087361) (Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (HKLM-x32\...\WT087362) (Version: 2.2.0.95 - WildTangent) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Heroes of Hellas 2 - Olympia (HKLM-x32\...\WT087372) (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.12850.3526 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP MediaSmart CinemaNow 2.0 (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 4.1.4229 - Hewlett-Packard)
HP MediaSmart Music (HKLM-x32\...\InstallShield_{91A34181-9FAD-43AB-A35F-E7A8945B7E1C}) (Version: 4.1.4301 - Hewlett-Packard)
HP MediaSmart Photo (HKLM-x32\...\InstallShield_{6DAF8CDC-9B04-413B-A0F2-BCC13CF8A5BF}) (Version: 4.1.4211 - Hewlett-Packard)
HP MediaSmart SmartMenu (HKLM\...\{5B08AF35-B699-4A44-BB89-3E51E70611E8}) (Version: 3.1.1.12 - Hewlett-Packard)
HP MediaSmart Video (HKLM-x32\...\InstallShield_{D12E3E7F-1B13-4933-A915-16C7DD37A095}) (Version: 4.1.4214 - Hewlett-Packard)
HP MediaSmart/TouchSmart Netflix (HKLM-x32\...\{BDDA1E1E-204E-4368-B0C2-737F16B76307}) (Version: 1.0.3.0 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.2.27173 - Hewlett-Packard)
Hulu Desktop (HKCU\...\HuluDesktop) (Version: 0.9.13 - Hulu LLC)
HydraVision (HKLM-x32\...\{DE89F007-B75E-368D-47D2-ADE9AF616261}) (Version: 4.2.218.0 - Advanced Micro Devices, Inc.) Hidden
Jewel Quest 3 (HKLM-x32\...\WT087373) (Version: 2.2.0.95 - WildTangent) Hidden
Jewel Quest Solitaire 2 (HKLM-x32\...\WT087379) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2823 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2823 - CyberLink Corp.)
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
MaxiLink (HKLM-x32\...\{3F1420A7-FF17-40F0-B4FE-3481B8D10081}) (Version: 1.08 - Autel)
Memeo AutoSync (HKLM-x32\...\{75B7F766-7998-44d8-A202-F1EC76A121BA}) (Version:  - Memeo Inc.)
Memeo Instant Backup (HKLM-x32\...\{8E666407-AC41-46a2-9692-6C7BFCBFDD37}) (Version: 4.60.0.7252 - Memeo Inc.)
Memeo Send (HKLM-x32\...\{81784157-3D4D-4bc1-B988-B24C32A26DA8}) (Version:  - Memeo Inc.)
Memeo Share (HKLM-x32\...\{1BC77CEF-C52F-4092-BF87-0D4E6B86D860}) (Version: 3.1.0.3265 - Memeo Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.2.173.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard) Hidden
Movie Theme Pack for HP MediaSmart Video (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 4.1.4030 - Hewlett-Packard)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 3.5.111 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WT087394) (Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.28 - Hewlett-Packard Company)
Plants vs. Zombies (HKLM-x32\...\WT087501) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WT087395) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT087396) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT087397) (Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4022 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4022 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.2906 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.2906 - CyberLink Corp.)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975D}) (Version: 5.10.621.0 -  NewspaperDirect Inc.)
Quick Connect (HKLM-x32\...\Total Support) (Version: 8.5.9882.27 - PlumChoice, Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.2926 - CyberLink Corp.) Hidden
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Revo Uninstaller Pro 2.5.9 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 2.5.9 - VS Revo Group, Ltd.)
Seagate Dashboard (HKLM-x32\...\{C3A11907-930D-41AC-A135-CC3B12F92011}) (Version: 1.1.0.1421 - Memeo Inc.)
Virtual Families (HKLM-x32\...\WT087414) (Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers - The Secret City (HKLM-x32\...\WT087513) (Version: 2.2.0.95 - WildTangent) Hidden
Wheel of Fortune 2 (HKLM-x32\...\WT087415) (Version: 2.2.0.95 - WildTangent) Hidden
Windows 7 Upgrade Advisor (HKLM-x32\...\{AB05F2C8-F608-403b-95E1-FD8ADFACD31E}) (Version: 2.0.5000.0 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live ID Sign-in Assistant (HKLM\...\{9B48B0AC-C813-4174-9042-476A887592C7}) (Version: 6.500.3165.0 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{2CE4119A-FF7F-3EE6-42A4-EB53C6057FFE}) (Version: 4.0.2811 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.2811 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WT087533) (Version: 2.2.0.95 - WildTangent) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 4863.29 MB
Available physical RAM: 3204.15 MB
Total Pagefile: 9724.78 MB
Available Pagefile: 7296.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.44 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:584 GB) (Free:501.98 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.07 GB) (Free:1.47 GB) NTFS
3 Drive e: (MaxiLink V1.08) (CDROM) (Total:0.04 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MOMSHP

Administrator            Guest                    ruger                   

**** End of log ****



#6 Aura

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Posted 02 June 2015 - 05:27 AM

Uninstall Google Toolbar for Internet Explorer and Revo Uninstaller 1.95 please. Also, what web browser is that issue occuring in? And is it occuring in multiple ones?

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#7 rugerdog67

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Posted 18 June 2015 - 10:24 PM

It occurs in Internet explorer but not on Firefox.



#8 Aura

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Posted 19 June 2015 - 05:19 AM

Alright, reset your Internet Explorer settings and empty your temp/cache files using TFC.

rONW46K.pngReset Internet Explorer Settings
  • Close every open windows of your web browsers (Internet Explorer, Google Chrome, Mozilla Firefox, Opera, etc.);
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on Network and Internet and select Internet Options;
  • Go in the Advanced tab and click on Reset...;
  • Check the Delete personal settings checkbox and click on Reset;
  • Once the operation is done, click on the Close button;
3DPGbxe.pngTemp File Cleaner (TFC)
  • Download Temp File Cleaner (TFC) and move it to your Desktop;
  • Right-click on the executable and select Spcusrh.pngRun as Administrator;
  • Simply click on Start to launch the clean-up and wait until it completes;
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;

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