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Missing keyboard & mouse drivers


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#1 bobnsea

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Posted 23 April 2015 - 02:01 PM

Machine is an OptiPlex 755.  Upgraded from Windows XP (32 bit) to Windows 7 (32).  While trying to update drivers, inadvertently removed drivers for keyboard & mouse. Windows 7 starts up no problem but I cannot use machine since keyboard & mouse inoperable.  Tried using wireless keyboard & mouse without success.  Any ideas on getting keyboard & mouse functionality back?  Any help would be greatly appreciated.



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#2 Aura

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Posted 23 April 2015 - 02:04 PM

Hi bobnsea :)

Is it possible for you to press on F8 right before the Windows boot, but after your Dell splashscreen? This will get you in the "Advanced Boot Menu". From there, select the "Last Good Known Configuration" mode and see if your keyboard and mouse are detected on boot.

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#3 bobnsea

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Posted 23 April 2015 - 02:20 PM

I am able to access F8 & F12 screens (keyboard & mouse work on these screens).  Good idea but no joy.  Windows 7 does boot successfully each time but without keyboard & mouse function so "Last Good Known Configuration" didn't help.  Trying to use old system restore point, will let you know if it works.



#4 RolandJS

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Posted 23 April 2015 - 02:27 PM

"...I am able to access F8 & F12 screens..." Bob

Bob, Try this:  F8, pick Safe Mode with Networking -- hopefully Windows will ReDiscover keyboard & mouse, automatically goto the internet, download and install needed drivers.  Update us, thanks!


Edited by RolandJS, 23 April 2015 - 02:28 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 Aura

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Posted 23 April 2015 - 02:29 PM

If it doesn't work, try to boot normally, then unplug the keyboard and the mouse and plug them back in different ports. If they were in the computer case ports, plug them in the motherboard ones. If they were plugged on the motherboard, plug them on the computer case.


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#6 bobnsea

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Posted 23 April 2015 - 02:33 PM

Good news, was able to use an old system restore point & now have full keyboard & mouse functionality. Thanks again Aura for looking in.



#7 Aura

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Posted 23 April 2015 - 02:35 PM

Glad that you got it all fixed bob :) If you need assistance into finding and/or installing the missing drivers, let me know and I'll give you a hand.


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#8 bobnsea

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Posted 23 April 2015 - 02:35 PM

Thanks to both of you for the support, we can close this topic now.



#9 Aura

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Posted 23 April 2015 - 02:38 PM

Threads aren't closed on BleepingComputer. Only the ones in the malware removal area and the ones that are transformed into new threads in the malware removal area. We'll simply let the thread dies and that will be it :)


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