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Dell Inspiron N5010 shutdown issue


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#1 mystic12

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Posted 23 April 2015 - 11:07 AM

Hey guys, person just brought this laptop to me running win7, claiming his wife says it freezes when online and a popup appears, I am waiting for his wife to call me to explain further as I am not seeing any of those issues, the net is working fine and no popup appears anytime, I can navigate around his system fine, laptop works fast and normal. What I am noticing is that it will not shut down using the start tab, also won't restart, it will only hibernate so only a hard shutdown is working. Also pressing ctrl+alt+delete is not bringing up the task manager, any ideas please?


Edited by hamluis, 23 April 2015 - 01:52 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 JohnC_21

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Posted 23 April 2015 - 11:25 AM

Sometimes malware will keep Task Manager from opening using Ctrl+Alt+Del. Go to c:\windows\system32 and copy taskmgr.exe to the desktop. Rename taskmgr.exe to something else like fix.exe and double click it. If Task Manager opens then the computer may be infected.

 

Are you talking about Hibernate or Sleep. Personally I would disable Hibernate.

 

Does the computer shut down if you use the following command in Run?

shutdown /s /t 0


#3 mystic12

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Posted 23 April 2015 - 11:48 AM

 

Sometimes malware will keep Task Manager from opening using Ctrl+Alt+Del. Go to c:\windows\system32 and copy taskmgr.exe to the desktop. Rename taskmgr.exe to something else like fix.exe and double click it. If Task Manager opens then the computer may be infected.

This doesn't open taskmanager. Hibernate option works. Yes, this cmd works shutdown /s /t 0

I didn't think this would be malware related but I will perform malware scans now and get back to you, thanks.



#4 mystic12

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Posted 23 April 2015 - 12:22 PM

It was a Power Options setting problem which was on Power Saver, I changed to Balanced then Restore default settings and that now all shut down options are working but I think there is also malware problems so I am working on that now, will report back.



#5 mystic12

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Posted 23 April 2015 - 03:01 PM

Well, laptop is virus free, found trojans, adwares and some junk but only issue is task manager is not opening?



#6 RolandJS

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Posted 23 April 2015 - 03:09 PM

Tweaking.com's Windows Repair (All in One) might be all that is needed to finish the last snafu - taskmgr.

After F8 booting, choosing Safe Mode with Networking, accept defaults and add items 26 & 27.  Don't pile on by clicking everything that looks good -- that will dramatically increase the fix-time.  :)


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#7 mystic12

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Posted 23 April 2015 - 03:42 PM

I think the Alt key is not working because no shortcut is working with that key in the combination, right clicking at the bottom of the taskbar and selecting task manager to bring it up works.



#8 mystic12

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Posted 23 April 2015 - 04:11 PM

No, something's up here, the Alt key is working so all 3 keys [alt, ctrl and delete] are working when tested individually


Edited by mystic12, 23 April 2015 - 04:12 PM.


#9 JohnC_21

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Posted 23 April 2015 - 04:18 PM

I would do one more scan with HitmanPro if  you have done so. Adwcleaner would also be a good idea if you have not done a scan with it.

 

Edit: Does the Ctrl+shift+Esc key combo open task manager?


Edited by JohnC_21, 23 April 2015 - 04:21 PM.


#10 mystic12

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Posted 23 April 2015 - 04:49 PM

Edit: Does the Ctrl+shift+Esc key combo open task manager?

Yes, it does.



#11 JohnC_21

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Posted 23 April 2015 - 05:33 PM

I am not sure this is your case but look at the registry key shown here.

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System

 

Make sure DisableTaskMgr  has a Dvalue of 1

 

If DisabletaskMgr does not exit create it and give it a value of 1.

 

 

 

 



#12 mystic12

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Posted 23 April 2015 - 05:56 PM

In the DisabletaskMgr line under DATA it is showing 0x000000 [0], you want me to change 0x000000 [0] to 1?



#13 mystic12

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Posted 23 April 2015 - 05:59 PM

I don't see the absolute need to use the ctrl+alt+delete keys to open task manager since it opens in 2 other ways?



#14 JohnC_21

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Posted 23 April 2015 - 06:05 PM

Sorry, that was my mistake. The value should be zero and not one. Setting the value to 1 would disable task manager. I would leave it as you can access using both ways as mentioned.



#15 mystic12

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Posted 23 April 2015 - 06:07 PM

Setting the value to 1 would disable task manager.

That's what was throwing me, np will leave as is, thanks!






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