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Time Warner Cable - Norton ... scam, virus or real problem?


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56 replies to this topic

#16 FluffyPup

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Posted 23 April 2015 - 12:42 PM

I think this is everything you asked for.

If it isn't complete, please let me know.

 

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/23/2015 10:33:40 AM in x86 mode.
Windows Version: Windows Vista ™ Business Service Pack 2

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * WPCSvc [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 04/23/2015 10:36:52 AM
Execution time: 0 hours(s), 3 minute(s), and 11 seconds(s)
 



BC AdBot (Login to Remove)

 


#17 Broni

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Posted 23 April 2015 - 05:36 PM

Clean so far.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#18 FluffyPup

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Posted 23 April 2015 - 06:56 PM

I downloaded TFC.  It did not act like it normally does.

The program opened, then after it had begun to run, it froze.

Across the title bar it read, Not responding.

I clicked on it and it appeared to begin running again

but the green progress bar would get 3/4 of the way across

and restart again.  It continued doing this for a minute or so,

then the computer restarted on its own.

 

I have never seen TFC act like this.  Is it normal?

Should I just ignor it and proceed?



#19 Broni

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Posted 23 April 2015 - 07:03 PM

Try to run it from safe mode.

How to start Windows in Safe Mode


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#20 FluffyPup

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Posted 23 April 2015 - 07:31 PM

It ran in safe mode.

 

Then I ran adware, strang log file.

Kind of looks like I posted it twice, but this really is what came up

after the restart.

 

 

 

# AdwCleaner v4.200 - Logfile created 05/04/2015 at 20:54:14
# Updated 29/03/2015 by Xplode
# Database : 2015-03-29.1 [Local]
# Operating system : Windows Vista ™ Business Service Pack 2 (x86)
# Username : FluffyPup - ACTIVETRADER
# Running from : C:\Users\FluffyPup\Desktop\CmptrClningNew\adwcleaner_4.200.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v9.0.8112.16633


-\\ Mozilla Firefox v36.0.4 (x86 en-US)


*************************

AdwCleaner[R0].txt - [1647 bytes] - [19/12/2013 15:08:43]
AdwCleaner[R10].txt - [2008 bytes] - [13/02/2014 21:43:20]
AdwCleaner[R11].txt - [2130 bytes] - [20/02/2014 21:05:18]
AdwCleaner[R12].txt - [2255 bytes] - [27/02/2014 22:21:40]
AdwCleaner[R13].txt - [2377 bytes] - [28/02/2014 14:05:38]
AdwCleaner[R14].txt - [2499 bytes] - [04/03/2014 22:32:24]
AdwCleaner[R15].txt - [2622 bytes] - [12/03/2014 17:55:02]
AdwCleaner[R16].txt - [2835 bytes] - [13/03/2014 13:18:58]
AdwCleaner[R17].txt - [3015 bytes] - [17/03/2014 20:23:17]
AdwCleaner[R18].txt - [2984 bytes] - [23/04/2014 21:23:35]
AdwCleaner[R19].txt - [3105 bytes] - [29/04/2014 21:17:17]
AdwCleaner[R1].txt - [2470 bytes] - [10/01/2014 19:00:20]
AdwCleaner[R20].txt - [3564 bytes] - [05/05/2014 09:27:56]
AdwCleaner[R21].txt - [3349 bytes] - [05/05/2014 20:38:08]
AdwCleaner[R22].txt - [4500 bytes] - [06/05/2014 21:34:04]
AdwCleaner[R23].txt - [3593 bytes] - [06/05/2014 21:56:48]
AdwCleaner[R24].txt - [3716 bytes] - [18/05/2014 21:21:51]
AdwCleaner[R25].txt - [3838 bytes] - [19/05/2014 21:41:22]
AdwCleaner[R26].txt - [4007 bytes] - [27/05/2014 20:20:07]
AdwCleaner[R27].txt - [4089 bytes] - [27/05/2014 20:29:06]
AdwCleaner[R28].txt - [4251 bytes] - [09/06/2014 22:21:20]
AdwCleaner[R29].txt - [4325 bytes] - [20/06/2014 22:04:49]
AdwCleaner[R2].txt - [1033 bytes] - [10/01/2014 19:15:16]
AdwCleaner[R30].txt - [4447 bytes] - [02/07/2014 20:53:55]
AdwCleaner[R31].txt - [4569 bytes] - [13/07/2014 21:01:10]
AdwCleaner[R32].txt - [4691 bytes] - [29/07/2014 18:53:32]
AdwCleaner[R33].txt - [4861 bytes] - [29/07/2014 18:56:17]
AdwCleaner[R34].txt - [4997 bytes] - [01/08/2014 19:59:49]
AdwCleaner[R35].txt - [5105 bytes] - [01/09/2014 22:17:58]
AdwCleaner[R36].txt - [5294 bytes] - [02/09/2014 20:48:21]
AdwCleaner[R37].txt - [5374 bytes] - [12/09/2014 22:56:42]
AdwCleaner[R38].txt - [5483 bytes] - [12/09/2014 23:17:57]
AdwCleaner[R39].txt - [5618 bytes] - [12/09/2014 23:26:46]
AdwCleaner[R3].txt - [1154 bytes] - [14/01/2014 22:52:19]
AdwCleaner[R40].txt - [5601 bytes] - [29/09/2014 21:29:36]
AdwCleaner[R41].txt - [5855 bytes] - [03/10/2014 20:41:52]
AdwCleaner[R42].txt - [5911 bytes] - [19/10/2014 15:14:43]
AdwCleaner[R43].txt - [6033 bytes] - [19/10/2014 15:44:32]
AdwCleaner[R44].txt - [6263 bytes] - [27/10/2014 19:49:23]
AdwCleaner[R45].txt - [6283 bytes] - [16/11/2014 21:33:01]
AdwCleaner[R46].txt - [6403 bytes] - [09/01/2015 21:48:50]
AdwCleaner[R47].txt - [6433 bytes] - [27/02/2015 19:31:51]
AdwCleaner[R48].txt - [6556 bytes] - [05/04/2015 20:20:23]
AdwCleaner[R49].txt - [6676 bytes] - [05/04/2015 20:52:33]
AdwCleaner[R4].txt - [1133 bytes] - [20/01/2014 20:40:51]
AdwCleaner[R5].txt - [2397 bytes] - [21/01/2014 17:17:05]
AdwCleaner[R6].txt - [1627 bytes] - [26/01/2014 14:26:44]
AdwCleaner[R7].txt - [1897 bytes] - [28/01/2014 16:37:35]
AdwCleaner[R8].txt - [1753 bytes] - [28/01/2014 16:55:41]
AdwCleaner[R9].txt - [2882 bytes] - [31/01/2014 20:25:49]
AdwCleaner[S0].txt - [1709 bytes] - [19/12/2013 15:09:24]
AdwCleaner[S10].txt - [2071 bytes] - [13/02/2014 22:21:20]
AdwCleaner[S11].txt - [2193 bytes] - [20/02/2014 21:05:53]
AdwCleaner[S12].txt - [2318 bytes] - [27/02/2014 22:22:24]
AdwCleaner[S13].txt - [2440 bytes] - [28/02/2014 15:11:59]
AdwCleaner[S14].txt - [2562 bytes] - [04/03/2014 22:33:25]
AdwCleaner[S15].txt - [2684 bytes] - [12/03/2014 17:55:32]
AdwCleaner[S16].txt - [2899 bytes] - [13/03/2014 13:19:45]
AdwCleaner[S17].txt - [3079 bytes] - [17/03/2014 20:23:52]
AdwCleaner[S18].txt - [3046 bytes] - [23/04/2014 21:24:54]
AdwCleaner[S19].txt - [3167 bytes] - [29/04/2014 21:17:55]
AdwCleaner[S1].txt - [2569 bytes] - [10/01/2014 19:01:21]
AdwCleaner[S20].txt - [3630 bytes] - [05/05/2014 09:28:42]
AdwCleaner[S21].txt - [3411 bytes] - [05/05/2014 20:38:36]
AdwCleaner[S22].txt - [4596 bytes] - [06/05/2014 21:36:57]
AdwCleaner[S23].txt - [3655 bytes] - [06/05/2014 21:57:36]
AdwCleaner[S24].txt - [3778 bytes] - [18/05/2014 21:22:36]
AdwCleaner[S25].txt - [3900 bytes] - [19/05/2014 21:42:53]
AdwCleaner[S26].txt - [4071 bytes] - [27/05/2014 20:21:02]
AdwCleaner[S27].txt - [4151 bytes] - [27/05/2014 20:29:36]
AdwCleaner[S28].txt - [4315 bytes] - [09/06/2014 22:22:12]
AdwCleaner[S29].txt - [4387 bytes] - [20/06/2014 22:06:54]
AdwCleaner[S2].txt - [1095 bytes] - [10/01/2014 19:16:06]
AdwCleaner[S30].txt - [4509 bytes] - [02/07/2014 20:54:46]
AdwCleaner[S31].txt - [4631 bytes] - [13/07/2014 21:02:02]
AdwCleaner[S32].txt - [4753 bytes] - [29/07/2014 18:55:56]
AdwCleaner[S33].txt - [4923 bytes] - [29/07/2014 18:57:15]
AdwCleaner[S34].txt - [5059 bytes] - [01/08/2014 20:01:27]
AdwCleaner[S35].txt - [5167 bytes] - [01/09/2014 22:19:03]
AdwCleaner[S36].txt - [5335 bytes] - [02/09/2014 20:49:31]
AdwCleaner[S37].txt - [5413 bytes] - [12/09/2014 22:57:55]
AdwCleaner[S38].txt - [5522 bytes] - [12/09/2014 23:19:04]
AdwCleaner[S39].txt - [5657 bytes] - [12/09/2014 23:27:47]
AdwCleaner[S3].txt - [1216 bytes] - [14/01/2014 22:53:26]
AdwCleaner[S40].txt - [5640 bytes] - [29/09/2014 21:30:49]
AdwCleaner[S41].txt - [5894 bytes] - [03/10/2014 20:43:11]
AdwCleaner[S42].txt - [5943 bytes] - [19/10/2014 15:21:52]
AdwCleaner[S43].txt - [6065 bytes] - [19/10/2014 15:46:36]
AdwCleaner[S44].txt - [6297 bytes] - [27/10/2014 19:51:39]
AdwCleaner[S45].txt - [6322 bytes] - [16/11/2014 21:35:13]
AdwCleaner[S46].txt - [6442 bytes] - [09/01/2015 21:50:30]
AdwCleaner[S47].txt - [6477 bytes] - [27/02/2015 19:35:18]
AdwCleaner[S48].txt - [6598 bytes] - [05/04/2015 20:21:50]
AdwCleaner[S49].txt - [6223 bytes] - [05/04/2015 20:54:14]
AdwCleaner[S4].txt - [1195 bytes] - [20/01/2014 20:41:25]
AdwCleaner[S5].txt - [2486 bytes] - [21/01/2014 17:18:06]
AdwCleaner[S6].txt - [1694 bytes] - [26/01/2014 14:27:33]
AdwCleaner[S7].txt - [1962 bytes] - [28/01/2014 16:38:18]
AdwCleaner[S8].txt - [1814 bytes] - [28/01/2014 16:56:05]
AdwCleaner[S9].txt - [2971 bytes] - [31/01/2014 20:26:26]

########## EOF - C:\AdwCleaner\AdwCleaner[S49].txt - [6637  bytes] ##########
# AdwCleaner v4.202 - Logfile created 23/04/2015 at 17:20:46
# Updated 23/04/2015 by Xplode
# Database : 2015-04-23.1 [Local]
# Operating system : Windows Vista ™ Business Service Pack 2 (x86)
# Username : FluffyPup - ACTIVETRADER
# Running from : C:\Users\FluffyPup\Downloads\adwcleaner_4.202.exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****

File Deleted : C:\Program Files\Mozilla Firefox\defaults\pref\itms.js

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v9.0.8112.16636


-\\ Mozilla Firefox v37.0.1 (x86 en-US)


*************************

AdwCleaner[R0].txt - [1647 bytes] - [19/12/2013 15:08:43]
AdwCleaner[R10].txt - [2008 bytes] - [13/02/2014 21:43:20]
AdwCleaner[R11].txt - [2130 bytes] - [20/02/2014 21:05:18]
AdwCleaner[R12].txt - [2255 bytes] - [27/02/2014 22:21:40]
AdwCleaner[R13].txt - [2377 bytes] - [28/02/2014 14:05:38]
AdwCleaner[R14].txt - [2499 bytes] - [04/03/2014 22:32:24]
AdwCleaner[R15].txt - [2622 bytes] - [12/03/2014 17:55:02]
AdwCleaner[R16].txt - [2835 bytes] - [13/03/2014 13:18:58]
AdwCleaner[R17].txt - [3015 bytes] - [17/03/2014 20:23:17]
AdwCleaner[R18].txt - [2984 bytes] - [23/04/2014 21:23:35]
AdwCleaner[R19].txt - [3105 bytes] - [29/04/2014 21:17:17]
AdwCleaner[R1].txt - [2470 bytes] - [10/01/2014 19:00:20]
AdwCleaner[R20].txt - [3564 bytes] - [05/05/2014 09:27:56]
AdwCleaner[R21].txt - [3349 bytes] - [05/05/2014 20:38:08]
AdwCleaner[R22].txt - [4500 bytes] - [06/05/2014 21:34:04]
AdwCleaner[R23].txt - [3593 bytes] - [06/05/2014 21:56:48]
AdwCleaner[R24].txt - [3716 bytes] - [18/05/2014 21:21:51]
AdwCleaner[R25].txt - [3838 bytes] - [19/05/2014 21:41:22]
AdwCleaner[R26].txt - [4007 bytes] - [27/05/2014 20:20:07]
AdwCleaner[R27].txt - [4089 bytes] - [27/05/2014 20:29:06]
AdwCleaner[R28].txt - [4251 bytes] - [09/06/2014 22:21:20]
AdwCleaner[R29].txt - [4325 bytes] - [20/06/2014 22:04:49]
AdwCleaner[R2].txt - [1033 bytes] - [10/01/2014 19:15:16]
AdwCleaner[R30].txt - [4447 bytes] - [02/07/2014 20:53:55]
AdwCleaner[R31].txt - [4569 bytes] - [13/07/2014 21:01:10]
AdwCleaner[R32].txt - [4691 bytes] - [29/07/2014 18:53:32]
AdwCleaner[R33].txt - [4861 bytes] - [29/07/2014 18:56:17]
AdwCleaner[R34].txt - [4997 bytes] - [01/08/2014 19:59:49]
AdwCleaner[R35].txt - [5105 bytes] - [01/09/2014 22:17:58]
AdwCleaner[R36].txt - [5294 bytes] - [02/09/2014 20:48:21]
AdwCleaner[R37].txt - [5374 bytes] - [12/09/2014 22:56:42]
AdwCleaner[R38].txt - [5483 bytes] - [12/09/2014 23:17:57]
AdwCleaner[R39].txt - [5618 bytes] - [12/09/2014 23:26:46]
AdwCleaner[R3].txt - [1154 bytes] - [14/01/2014 22:52:19]
AdwCleaner[R40].txt - [5601 bytes] - [29/09/2014 21:29:36]
AdwCleaner[R41].txt - [5855 bytes] - [03/10/2014 20:41:52]
AdwCleaner[R42].txt - [5911 bytes] - [19/10/2014 15:14:43]
AdwCleaner[R43].txt - [6033 bytes] - [19/10/2014 15:44:32]
AdwCleaner[R44].txt - [6263 bytes] - [27/10/2014 19:49:23]
AdwCleaner[R45].txt - [6283 bytes] - [16/11/2014 21:33:01]
AdwCleaner[R46].txt - [6403 bytes] - [09/01/2015 21:48:50]
AdwCleaner[R47].txt - [6433 bytes] - [27/02/2015 19:31:51]
AdwCleaner[R48].txt - [13293 bytes] - [05/04/2015 20:20:23]
AdwCleaner[R49].txt - [13471 bytes] - [05/04/2015 20:52:33]
AdwCleaner[R4].txt - [1133 bytes] - [20/01/2014 20:40:51]
AdwCleaner[R5].txt - [2397 bytes] - [21/01/2014 17:17:05]
AdwCleaner[R6].txt - [1627 bytes] - [26/01/2014 14:26:44]
AdwCleaner[R7].txt - [1897 bytes] - [28/01/2014 16:37:35]
AdwCleaner[R8].txt - [1753 bytes] - [28/01/2014 16:55:41]
AdwCleaner[R9].txt - [2882 bytes] - [31/01/2014 20:25:49]
AdwCleaner[S0].txt - [1709 bytes] - [19/12/2013 15:09:24]
AdwCleaner[S10].txt - [2071 bytes] - [13/02/2014 22:21:20]
AdwCleaner[S11].txt - [2193 bytes] - [20/02/2014 21:05:53]
AdwCleaner[S12].txt - [2318 bytes] - [27/02/2014 22:22:24]
AdwCleaner[S13].txt - [2440 bytes] - [28/02/2014 15:11:59]
AdwCleaner[S14].txt - [2562 bytes] - [04/03/2014 22:33:25]
AdwCleaner[S15].txt - [2684 bytes] - [12/03/2014 17:55:32]
AdwCleaner[S16].txt - [2899 bytes] - [13/03/2014 13:19:45]
AdwCleaner[S17].txt - [3079 bytes] - [17/03/2014 20:23:52]
AdwCleaner[S18].txt - [3046 bytes] - [23/04/2014 21:24:54]
AdwCleaner[S19].txt - [3167 bytes] - [29/04/2014 21:17:55]
AdwCleaner[S1].txt - [2569 bytes] - [10/01/2014 19:01:21]
AdwCleaner[S20].txt - [3630 bytes] - [05/05/2014 09:28:42]
AdwCleaner[S21].txt - [3411 bytes] - [05/05/2014 20:38:36]
AdwCleaner[S22].txt - [4596 bytes] - [06/05/2014 21:36:57]
AdwCleaner[S23].txt - [3655 bytes] - [06/05/2014 21:57:36]
AdwCleaner[S24].txt - [3778 bytes] - [18/05/2014 21:22:36]
AdwCleaner[S25].txt - [3900 bytes] - [19/05/2014 21:42:53]
AdwCleaner[S26].txt - [4071 bytes] - [27/05/2014 20:21:02]
AdwCleaner[S27].txt - [4151 bytes] - [27/05/2014 20:29:36]
AdwCleaner[S28].txt - [4315 bytes] - [09/06/2014 22:22:12]
AdwCleaner[S29].txt - [4387 bytes] - [20/06/2014 22:06:54]
AdwCleaner[S2].txt - [1095 bytes] - [10/01/2014 19:16:06]
AdwCleaner[S30].txt - [4509 bytes] - [02/07/2014 20:54:46]
AdwCleaner[S31].txt - [4631 bytes] - [13/07/2014 21:02:02]
AdwCleaner[S32].txt - [4753 bytes] - [29/07/2014 18:55:56]
AdwCleaner[S33].txt - [4923 bytes] - [29/07/2014 18:57:15]
AdwCleaner[S34].txt - [5059 bytes] - [01/08/2014 20:01:27]
AdwCleaner[S35].txt - [5167 bytes] - [01/09/2014 22:19:03]
AdwCleaner[S36].txt - [5335 bytes] - [02/09/2014 20:49:31]
AdwCleaner[S37].txt - [5413 bytes] - [12/09/2014 22:57:55]
AdwCleaner[S38].txt - [5522 bytes] - [12/09/2014 23:19:04]
AdwCleaner[S39].txt - [5657 bytes] - [12/09/2014 23:27:47]
AdwCleaner[S3].txt - [1216 bytes] - [14/01/2014 22:53:26]
AdwCleaner[S40].txt - [5640 bytes] - [29/09/2014 21:30:49]
AdwCleaner[S41].txt - [5894 bytes] - [03/10/2014 20:43:11]
AdwCleaner[S42].txt - [5943 bytes] - [19/10/2014 15:21:52]
AdwCleaner[S43].txt - [6065 bytes] - [19/10/2014 15:46:36]
AdwCleaner[S44].txt - [6297 bytes] - [27/10/2014 19:51:39]
AdwCleaner[S45].txt - [6322 bytes] - [16/11/2014 21:35:13]
AdwCleaner[S46].txt - [6442 bytes] - [09/01/2015 21:50:30]
AdwCleaner[S47].txt - [6477 bytes] - [27/02/2015 19:35:18]
AdwCleaner[S48].txt - [13319 bytes] - [05/04/2015 20:21:50]
AdwCleaner[S49].txt - [13002 bytes] - [05/04/2015 20:54:14]
AdwCleaner[S4].txt - [1195 bytes] - [20/01/2014 20:41:25]
AdwCleaner[S5].txt - [2486 bytes] - [21/01/2014 17:18:06]
AdwCleaner[S6].txt - [1694 bytes] - [26/01/2014 14:27:33]
AdwCleaner[S7].txt - [1962 bytes] - [28/01/2014 16:38:18]
AdwCleaner[S8].txt - [1814 bytes] - [28/01/2014 16:56:05]
AdwCleaner[S9].txt - [2971 bytes] - [31/01/2014 20:26:26]

########## EOF - C:\AdwCleaner\AdwCleaner[S49].txt - [13417  bytes] ##########
 



#21 FluffyPup

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Posted 23 April 2015 - 07:37 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.6.1 (04.23.2015:1)
OS: Windows Vista ™ Business x86
Ran by FluffyPup on Thu 04/23/2015 at 17:32:31.97
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 04/23/2015 at 17:34:03.99
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#22 FluffyPup

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Posted 23 April 2015 - 07:49 PM

I downloaded Sophos and tried to install.

Appeared to begin correctly then it shut down and I got

 

 

Windows cannot open this file:

File:  Sophos Virus Removal Tool.msi

To open this file, Windows need to know what program you want to use ....



#23 Broni

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Posted 23 April 2015 - 07:56 PM

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

 


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#24 FluffyPup

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Posted 23 April 2015 - 08:05 PM

Okay, I guess that will work too.

I was employing the Pinapple juice with

heavy flavoring methodology.

 

Here I go off to run Eset.

 

:)



#25 Broni

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Posted 23 April 2015 - 08:19 PM

p22003888.gif


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#26 FluffyPup

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Posted 24 April 2015 - 08:41 PM

Okay, ran Eset.  Nothing.

 

Next?



#27 Broni

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Posted 24 April 2015 - 09:00 PM

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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#28 FluffyPup

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Posted 24 April 2015 - 09:52 PM

So glad Mr. Clean approves.

 

There seems to be a problem updating drivers.

I opened Device Manager and get a box that says:

 

"MMC will not run with a version of Internet Explorer

earilier than Internet Explorer 5.5"

 

I have IE 9 and Qualys says it is up to date.

 

Any ideas?  Or do you know a different method of updating drivers?



#29 Broni

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Posted 24 April 2015 - 10:14 PM

Why exactly do you need to update any drivers?


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#30 FluffyPup

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Posted 24 April 2015 - 10:33 PM

I was just checking for updates.

 

Now I am a little concerned with the list of drivers behind the pop-up.

There are 8 or 9 with yellow triangle warning symbol.






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