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FRST logs: serious trouble with my Win7 machine, no idea what's going on, help!


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#1 henrykushinger

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Posted 22 April 2015 - 03:39 PM

I posted earlier in the "am I infected?" forum:

 

>OK, first off, my specs:

>-Windows 7 Home Premium, SP1, 64 Bit

>-16 GB DDR3 RAM

>-Intel Core i7-3720QM, 2.60 GHz

>-Samsung EVO 840 500GB SSD

>-nVidia GTX 680M discrete graphics

>If there's anything important missing here, please let me know.

 

>Okay, on to my problem:

>I have no earthly idea what's going on. The symptoms are as follows:

>-Windows Update can't install any updates to the OS, security updates, anything like that. It CAN and does install driver updates, such as new drivers for my graphics card or other hardware, but the OS can't update.

>-Every time I restart the computer, the date and time are changed, usually by one hour, sometimes more. Additionally, any changes I've made to the system disappear.

>-ANTIVIRUS KEEPS DISAPPEARING. This is a HUGE red flag, it makes me suspect that I've got some sort of incredibly nasty malicious program on my computer. At first I had Avast! installed, then one day I noticed that disappeared (this led me to take note of the other funky stuff going on, too). I tried starting up Microsoft Security Essentials, only to find that the service for MSE wasn't installed anymore on my computer. So, I uninstalled and reinstalled MSE. Then, I restarted again, and voila, the service was gone again. Something appears to be actively deleting antivirus on my computer. This seems very, very bad.

>-I managed to get Malwarebytes (the free version) installed on my computer and it doesn't disappear upon restart. It doesn't get deleted, but every time I run the scan it finds a few PUPs, but no malware. It removes said PUPs, but when the computer restarts they're back again.

>-I don't know if it's related, but I've been having issues with Steam installing games, as well. Much like my updates, they either don't install or don't download, period.

>-My computer is running way slow and rather hot. This is a decently beefy PC for a notebook, but you wouldn't know it by its performance. On desktop, sometimes it'll grind to a standstill over nothing.

>-Sometimes, Windows won't even start up, giving the "unmountable boot volume" error. I don't have my Windows 7 install disk with me, but I have made a Win7 recovery disk, which has successfully run startup repair and fixed the error. This has happened more than once, though.

>-For whatever reason, I am unable to make system restore points.

>-When I try opening the command line and run SFC /SCANNOW, it tells me there's a system repair ongoing and I have to restart the computer to finish it. It says this every time. (UPDATE: it just ran for the first time, it said "Windows Resource Protection did not find ayn integrity violations.")

>I'll update if I remember any more symptoms.

 

>I have tried the following:

>-restart the computer (this only showed me that I had a bigger problem than I thought)

>-command line SFC /SCANNOW (see above)

>-run several different anti-malware scans (in safe mode): Spybot search and destroy 2.4, Trend Micro HouseCall, Malwarebytes, even Windows bleep Defender. Nothing came up.

>-run the Kaspersky Recovery Disk. It found nothing.

>-run the f-secure recovery disk. It wouldn't work, as I don't have a wired internet connection (I'm on a semester abroad in Spain), and there's apparently no way to get it to update its definitions without one. Yes, I tried making a bootable USB drive, that didn't work either, it still needs a wired internet connection.

>-use CCleaner to clean up the registry.

 

>Any other suggestions, anyone have any idea what's going on here? I can provide more information if necessary! I just really need help here.. Thank you in advance.

 

 

So anyway, I've attached the logs generated by the FRST, as suggested by the moderator quietman7. Any help would be much appreciated.

Attached Files



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#2 henrykushinger

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Posted 23 April 2015 - 01:27 PM

Mod, please close this topic (or delete this reply). I done goofed and "BUMP"ed my post before reading the original moderator's reply to my original topic saying not to bump it (I've been on mobile since I posted last night and can't see replies without finding the thread in question). Once this topic is closed I'll create a new one that I won't mess up.

Edited by henrykushinger, 23 April 2015 - 01:34 PM.


#3 nasdaq

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Posted 27 April 2015 - 09:08 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

CreateRestorePoint:
CloseProcesses:

HKLM\...\Run: [] => [X]
Winlogon\Notify\igfxcui: igfxdev.dll [X]
Startup: C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Omnimo.lnk [2014-12-01]
ShortcutTarget: Omnimo.lnk -> C:\Users\Owner\Documents\Rainmeter\Skins\WP7\@Resources\Common\Settings\Omnimo.exe (No File)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {071618A7-3FAC-4376-94FE-0AB09F6E955B} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {2023ECEC-E06A-4372-A1C7-0B49F9E0FFF0} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {4341F810-29AA-46B5-8E12-19707E891DF9} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {8C507D6F-B376-48FD-9119-2B8BDA12F280} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
SearchScopes: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> {E733165D-CBCF-4FDA-883E-ADEF965B476C} URL = http://www.istartsurf.com/web/?utm_source=b&utm_medium=smt&utm_campaign=install_ie&utm_content=ds&from=smt&uid=SamsungXSSDX840XEVOX500GB_S1DHNSAF690780E&ts=1428332988&type=default&q={searchTerms}
BHO: TrueSuite Website Log On -> {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} -> C:\Program Files\AuthenTec TrueSuite\x86\IEBHO.dll No File
BHO: No Name -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} ->  No File
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll No File
BHO-x32: No Name -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} ->  No File
BHO-x32: No Name -> {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} ->  No File
BHO-x32: No Name -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} ->  No File
BHO-x32: No Name -> {9030D464-4C02-4ABF-8ECC-5164760863C6} ->  No File
BHO-x32: No Name -> {DBC80044-A445-435b-BC74-9C25C1C588A9} ->  No File
Toolbar: HKLM - avast! WebRep - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKU\S-1-5-21-961420435-3765887711-727864205-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [Not Found]
S2 APNMCP; "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe" [X]
S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]
S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]
S3 Origin Client Service; C:\Program Files (x86)\Origin\OriginClientService.exe [X]
S3 btmaux; system32\DRIVERS\btmaux.sys [X]
Task: {1AE4F0FD-74DF-403B-BF4E-268D6D99BDA9} - \WindApp Update No Task File <==== ATTENTION
Task: {75961B5B-CFBC-4209-A6A6-B6B9EB75AB45} - \BackgroundContainer Startup Task No Task File <==== ATTENTION
Task: {75F87630-9B71-49AD-B73B-E27EAA2C2DD2} - \Selection Tools Update No Task File <==== ATTENTION
Task: {939C3D5B-9907-4279-835C-4A4F7CCE2DDC} - System32\Tasks\DefaultCheck => c:\Users\All Users\dtdata\R002.exe [2014-11-04] () <==== ATTENTION
Task: {DD682F2D-3258-4F9F-8A43-4C849C73D1BC} - System32\Tasks\DefaultReg => c:\Users\All Users\dtdata\R001.exe [2014-11-04] () <==== ATTENTION
AlternateDataStreams: C:\Windows\SysWOW64\zlib.dll:DocumentSummaryInformation
AlternateDataStreams: C:\Windows\SysWOW64\zlib.dll:SummaryInformation
AlternateDataStreams: C:\Windows\SysWOW64\zlib.dll:{4c8cc155-6c1e-11d1-8e41-00c04fb9386d}
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Omnimo.lnk

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#4 nasdaq

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Posted 02 May 2015 - 07:17 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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