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Server 2008 R2 Windows update/IE11 install error 9c47


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#1 DaemosDaen

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Posted 22 April 2015 - 10:44 AM

I'm having an issue getting 1 (out of 23) server and 9 (out of 258) clients to install IE11. All system normally update from a WSUS server where the updated are approved on a monthly basis. I am starting with the server to troubleshoot as it's the easiest to access.

 

TS steps taken;

  1. Ran windows update only update needed is IE11 install.
  2. Downloaded and ran the manual installer and failed on that install.
  3. followed through IE11_main.txt and found it telling that KB2729094 could not be found and the install attempt failed.
  4. I found that it was already installed through previous updates.
  5. Downloaded the manual installer anyway, and confirmed this.
  6. I then removed and re-installed that update.
  7. performed steps 1 through 3 again with the same results.
  8. Attempted the update using Microsoft's servers instead of WSUS.
  9. did the whole thing again, this time with McAfee (that AV was not my decision) disabled.
  10. IE11_Main.txt now just says "Neutral package installation failed (exit code = 0x00000002 (2))."

 

here is the most recent IE11_main.txt

 

If anyone has any suggestions, they would be greatly appreciated. Unfortunately as the Server is in production (and is the EPO server no less) and the clients are all high availability clients, I can't just reload them, no matter how much I want to.

 

00:00.000: ====================================================================
00:00.000: Started: 2015/04/22 (Y/M/D) 11:23:03.386 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.016: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO:    Previous version of Internet Explorer: 8.0.7601.18806
00:00.016: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO:    ...and 11.1.0.0...
00:00.016: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
00:00.016: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.031: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.031: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.624: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.624: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1162F.tmp\Spelling_en.msu.
00:00.624: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.640: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1162F.tmp\Hyphenation_en.msu.
00:00.640: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.685: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1162F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1162F.tmp\HardwareBlockingList.xml"
00:01.732: INFO:    Graphics Device Information: VMware SVGA 3D
00:01.732: INFO:    Hardware support check succeeded. Installation will continue.
00:01.732: INFO:    Windows 7 operating system detected.
00:01.732: INFO:    Service pack major: 1
00:01.732: INFO:    Service pack minor: 0
00:01.732: INFO:    Service pack name:  Service Pack 1
00:01.732: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.732: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:01.748: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18798 >= 6.1.7601.17727 (True)
00:01.748: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18798 >= 6.1.7601.17617 (True)
00:01.748: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18798 >= 6.1.7601.17888 (True)
00:01.748: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.748: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:01.763: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:01.763: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:10.047: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1162F.tmp\IE-Spelling-en.cab
00:10.047: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1162F.tmp\IE-Hyphenation-en.cab
00:10.047: INFO:    Waiting for 0 prerequisite downloads.
00:10.062: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:10.062: INFO:    Waiting for 0 language pack downloads.
00:10.062: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:10.109: INFO:    No reboot logic message NrApiStart(0), lParam=0x03a12890 returned 0x00000000.
00:10.421: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:10.421: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:10.421: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1162F.tmp\IE11-neutral.Extracted.cab
00:10.437: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1162F.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:18.502: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
00:18.502: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
00:18.502: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:18.502: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:18.502: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:18.518: INFO:    Waiting for Active Setup to complete.
00:18.518: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:23.510: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:28.642: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:33.821: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:38.829: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:43.837: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
00:48.829: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
00:53.836: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
00:58.844: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:03.836: INFO:    Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})
01:08.844: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:13.851: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:18.843: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:23.851: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:28.858: INFO:    Waiting for Active Setup to complete. ({A509B1A8-37EF-4b3f-8CFC-4F3A74704073})
01:33.913: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:33.928: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1162F.tmp
01:33.960: INFO:    Unable to remove directory C:\Windows\TEMP\IE1162F.tmp, marking for deletion on reboot.
01:33.975: INFO:    Released Internet Explorer Installer Mutex
 


Edited by DaemosDaen, 22 April 2015 - 10:45 AM.


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#2 sflatechguy

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Posted 26 April 2015 - 02:14 PM

The 9c47 install error results from a missing update. While the system stated KB2729094 was missing and it turned out it wasn't, you may want to doublecheck to make sure all other prerequisite updates for IE11 are installed. https://support.microsoft.com/en-us/kb/2847882



#3 DaemosDaen

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Posted 27 April 2015 - 02:38 PM

Well, I checked the needed updates list and was only missing one of the optional updates.

After attempting again, I'm getting a new error code; 9C59, the only thing I can find about this one is the possibility of a videocard issue. This is being installed on a VM so I little control (i.e. none) over that, I just get what VMware Tools gives.

 

I'll keep looking. but I think this server will go away before I can get it fixed.



#4 JohnnyJammer

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Posted 27 April 2015 - 06:31 PM

i would then try deleting the VGA and re-adding one mate and see if that helps, maybe delete the NIC and re-add as well.



#5 sflatechguy

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Posted 27 April 2015 - 06:58 PM

I'm familiar with that issue re the video card and the Windows Update error. But as you pointed out, this is a VM. JohnnyJammer's suggestion is well taken; perhaps you should delete and add back the NIC and video cards.



#6 DaemosDaen

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Posted 28 April 2015 - 02:02 PM

I have attempted both of these steps and unfortunately have had no change.



#7 sflatechguy

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Posted 28 April 2015 - 02:29 PM

What are you using for virtualization -- VMware, Hyper-V, Oracle? Has the virtualization application itself been updated recently?






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