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Win7 windows explorer randomly crashing


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#1 Guest_Mr DJI_*

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Posted 22 April 2015 - 10:06 AM

I did not have this problem with IE10 in either IE or win explorer. I have to add I have a WD MyCloudMirror NAS box. No problems running that either.

 

I inadvertently let my curiosity over rule my better judgment and downloaded IE11. That's when the problems started. Right click menu leads to a WE crash and the check for a solution or just do a restart box. It sure hasn't found an answer so I just click on restart. Programs don't stop running, just anything related to the OS.  

Other things it does is when I click on a program sometimes it will crash. Big annoyance is when I drag and drop a file from the computer to the NAS box, that part goes ok. But then when I right click to delete the file from the computer, it crashes.

 

I have run combofix, stinger, malwarebytes (free version), spybot S&D (free version), ESET security suite 8, findjunkfiles, and ccleaner.

None of the security and malware scanners have picked up on anything other than the normal cookies that get loaded on by forums for the remember me function. The rest is my Sunday morning routine of cleaning up of the system.

 

Since I use my laptop for work and play this is getting to be a major annoyance. Here's the specs if that helps:

HP G7 1310us

Windows 7 Home Premium SP1 All updates and patches are installed as of the time of this post.

WD MyCloudMirror desktop interface software

Office Home and Student 2013 Updates automatically, current as of the time of this post.

 

I suspect IE11 myself. Does installing IE affect WE? Any help will surely be appreciated in a big way. I have to have this laptop running right as my excel templates are on here. And I fly multi rotor platforms and my programming software is on here also. I'm in effect grounded until I get this resolved.  Thanks! 



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#2 hamluis

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Posted 22 April 2015 - 11:04 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Guest_Mr DJI_*

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Posted 22 April 2015 - 11:52 AM

The forum won't let me copy and paste so it's uploaded as a file.

 

Mod Edit:  Pasted data into post - Hamluis.

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Michael (administrator) on 22-04-2015 at 11:33:50
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion g7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/22/2015 07:19:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18798, time stamp: 0x5507b864
Exception code: 0xc0000005
Fault offset: 0x00000000000276e9
Faulting process id: 0x1490
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

 

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName1".
The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName is not registered.

 

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName1".
The setting http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayName is not registered.

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad “_afpovertcp†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad “_wd-2go†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad “_workstation†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad “_smb†“_tcp.local.†“.â€

System errors:
=============
Error: (04/22/2015 03:18:25 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

 

Error: (04/21/2015 08:33:31 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (04/21/2015 08:25:06 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (04/20/2015 02:15:10 AM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service failed to start due to the following error:
%%2

 

Error: (04/20/2015 02:03:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

 

Error: (04/20/2015 02:03:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Microsoft Office Sessions:
=========================
Error: (04/22/2015 07:19:32 AM) (Source: Application Error)(User: )
Description:Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.187985507b864c000000500000000000276e9149001d07cc524033c0cC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dlld41a8034-e8e9-11e4-9ad3-ec9a745765da

 

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide)(User: )
Description: http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayNamec:\program files (x86)\spybot - search & destroy 2\Updates\Extracts\SDWSCSvc.exe

 

Error: (04/22/2015 03:55:00 AM) (Source: SideBySide)(User: )
Description: http://schemas.microsoft.com/SMI/2005/WindowsSettings^antispywareProductDisplayNamec:\program files (x86)\spybot - search & destroy 2\SDWSCSvc.exe

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad “_afpovertcp†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad “_wd-2go†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad “_workstation†“_tcp.local.†“.â€

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: AppendDNSNameString: Illegal empty label in name "."

 

Error: (04/22/2015 01:37:59 AM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad “_smb†“_tcp.local.†“.â€

 

=========================== Installed Programs ============================
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.1.629 - Adobe Systems, Inc.)
Advanced IP Scanner 2.4 (HKLM-x32\...\{C3CF783A-5457-4989-966F-7BE08812FB71}) (Version: 2.4.2601 - Famatech)
Auslogics Browser Care (HKLM-x32\...\{C8B1B0C7-D33B-431B-B1AD-F11256E6E3B3}_is1) (Version: 2.3.0.0 - Auslogics Labs Pty Ltd)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Cleaner (HKLM-x32\...\{8D8024F1-2945-49A5-9B78-5AB7B11D7942}_is1) (Version: 4.3.0.0 - Auslogics Labs Pty Ltd)
Auslogics Registry Defrag (HKLM-x32\...\{D627784F-B3EE-44E8-96B1-9509B991EA34}_is1) (Version: 8.3.0.0 - Auslogics Labs Pty Ltd)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.39589 - BitTorrent Inc.)
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.100.82.86 - Broadcom Corporation)
Broadcom Bluetooth Software (HKLM\...\{6E7F4CA3-B2DE-413C-A7A1-43AA5BE19EA1}) (Version: 6.5.0.2300 - Broadcom Corporation)
Broadcom InConcert Maestro (HKLM\...\{57DD35E9-D9BB-4089-BB05-EF933C586CB3}) (Version: 1.0.5.2300 - Broadcom Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.03 - Piriform)
Cisco EAP-FAST Module (x32 Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (x32 Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (x32 Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Combined Community Codec Pack 2014-07-13 (HKLM-x32\...\Combined Community Codec Pack_is1) (Version: 2014.07.13.0 - CCCP Project)
CPUID HWMonitor 1.27 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4528 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.0.4528 - CyberLink Corp.) Hidden
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{10144CFE-D76C-4CFA-81A1-37A1642349A3}) (Version: 3.01.0013 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-410 Series Printer Uninstall (HKLM\...\EPSON XP-410 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
ESET Smart Security (HKLM\...\{C082CDB9-D173-4740-AE0E-C685E6F44850}) (Version: 8.0.304.0 - ESET, spol s r. o.)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E96CAA2A-0244-4A2A-8403-0C3C9534778B}) (Version: 2.1.1 - Hewlett-Packard)
Find Junk Files 1.51 (HKLM-x32\...\{9FE8D71A-BEBC-48F3-9479-E5E25AE2A4F0}_is1) (Version: 1.51 (Build: 1318) - eyeClaxton Software, Incorporated.)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.69.5227 - Gretech Corporation)
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6425.0 - IDT)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2559 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Malwarebytes Anti-Malware version 2.1.4.1018 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.4.1018 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Q500 GUI version 1.0 (HKLM-x32\...\{05282008-69B0-409A-8B05-CB77A5E0D99E}_is1) (Version: 1.0 - Yuneec)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.85 - Realtek Semiconductor Corp.)
Software Updater (HKLM-x32\...\{6DFBE8A2-CDBF-453E-B34C-32F202FCEE4C}) (Version: 4.2.1 - SEIKO EPSON CORPORATION)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
TP-LINK TL-WDN3200 Driver (HKLM-x32\...\{C0C6BCBC-0884-4C66-B5EF-0B7668FE2B10}) (Version: 1.1.0 - TP-LINK)
WD My Cloud (HKLM\...\{3082756C-2147-411F-AE6A-9DCEF0121903}) (Version: 1.0.7.5 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
YTD Video Downloader 4.8.9 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.8.9 - GreenTree Applications SRL)

 

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 6091.86 MB
Available physical RAM: 3848.84 MB
Total Pagefile: 12181.91 MB
Available Pagefile: 9931.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.68 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:571.95 GB) (Free:532.22 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.06 GB) (Free:2.14 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:3.95 GB) FAT32

 

========================= Users: ========================================

User accounts for \\BABYGIRL3

Administrator            Guest                    Michael                 

**** End of log ****

 

 

Let me get the specky stuff.

Attached Files


Edited by hamluis, 22 April 2015 - 12:19 PM.


#4 Guest_Mr DJI_*

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Posted 22 April 2015 - 12:25 PM

Another tibbit that might be helpful. This OS is a fresh install from the HP recovery manager. I did it over a week ago. I do that about once a year to freshen up the system.



#5 hamluis

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Posted 22 April 2015 - 12:27 PM

Have you previously run or tried to run ComboFix on this system?  That's not a suggestion, just a question.

 

Please review the instructions posted for Speccy...and follow same.

 

Louis



#6 Guest_Mr DJI_*

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Posted 22 April 2015 - 12:54 PM

Yes and last time which was 2 days ago, it ran really slow but it did finish. Unfortunately I didn't keep the log page.

Is this what you wanted as for the link?

http://multirotorplatforms.com/attachment.php?attachmentid=749&d=1429725185



#7 dc3

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Posted 22 April 2015 - 01:32 PM

Follow these instructions to create the hyperlink which will be posted in your topic when this is finished correctly.
 
Post the results in your topic, do not use a host website to post the Speccy Snapshot.
 

 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Edited by dc3, 22 April 2015 - 01:33 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 dc3

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Posted 22 April 2015 - 01:58 PM

Is this a legal copy of Windows?
 
Regarding the HP Software Framework Service service failed to start due to the following error:
%%2 error.
 
Open the HP Support Assistant, click the Maintain section, when inside the maintain section click Refresh icon, see if there are any HP updates available, maybe an update to the HP Software Framework.
 

 

You need to update your Adobe reader to the 11 version.  The 10 version is no longer support and can become a security issue.

 

IE 6 is no longer supported, you need to update to at least IE 10.

 

You have Spybot S&D installed.  This was a good program years ago, but has fallen from favor since.  The tea timer feature is also problematic when it is used.  SuperAntiSpyware is a better program.  I would suggest uninstalling Spybot.

 

You have a couple of programs which have options for cleaning the registry.  

 

 Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

 

Why you should not use Registry Cleaners and Optimization Tools

 

I see that you have Bonjour installed, but do not have iTunes installed which is where it comes from.  If you are not using this feature I would suggest uninstalling it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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