Hi, I first noticed issues with my laptop last week when I could not access my MS Office documents. I am blocked from all access to my C: and cannot run any administrative functions. When right clicking on my C: it appears that the drive is completely full, which is not possible, it has to be this virus. I have downloaded Malwarebytes, rkill and Hijackthis. None of these will install and or run. I keep getting error messages that I have no permission or the path doesn't exist. I have tried doing this in safe mode as well. When trying to view the owner of the computer and under advanced security settings it says "Unable to display owner," and I am unable to make any changes here. I don't know if this is related, but since this started, my computer battery is having charging issues.
Please, if you can offer any assistance, it would be greatly appreciated.