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Computer Virus on my Dell Laptop


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#1 Pandura

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Posted 20 April 2015 - 08:59 PM

Hi, I first noticed issues with my laptop last week when I could not access my MS Office documents. I am blocked from all access to my C: and cannot run any administrative functions. When right clicking on my C: it appears that the drive is completely full, which is not possible, it has to be this virus. I have downloaded Malwarebytes, rkill and Hijackthis. None of these will install and or run. I keep getting error messages that I have no permission or the path doesn't exist. I have tried doing this in safe mode as well. When trying to view the owner of the computer and under advanced security settings it says "Unable to display owner," and I am unable to make any changes here. I don't know if this is related, but since this started, my computer battery is having charging issues.

Please, if you can offer any assistance, it would be greatly appreciated.

 

Thanks!

 

-Melissa



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#2 Broni

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Posted 21 April 2015 - 07:06 PM

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Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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