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#1 Robatease


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Posted 20 April 2015 - 05:34 PM

I recently clicked on a pop up on a website in error, as it jumped up on the screen as I was about to click on something else in order to view what I was looking for.  This resulted in trojan virus that hijacked my browser. The browser was replaced with another called Luckysearches. This caused my PC to falter terribly and slowed it down considerably. I looked this up to find out about Lucksearchesand found it to be malicious malware that hijacks your browser in order for the perpetrators to make money by viewing surfing habits and probably steal personal info and passwords etc.


I ran MS Security Essentials that is part of Windows 7 premium home edition but it found no threats. Therefore I downloaded the AVG free AV edition identified and fixed 244 corrupt registry files as well as over 500 broken shortcut links and it also removed all junk files. My PC is running better but I am unable to remove Luckysearches from the uninstall programs list in the control panel on Windows 7.


I also found videos posted on YouTube showing by IT boffins to see how this could be done but their suggestion did not work and it still remains in the programs list.


I reset Wndows Explorer but had problems doing this too as it had overriden some of the standard functions I needed to reset Windows 7 IE back to default. I therefore dowloaded Windows IE 11 but the problem persists. I had to remove and reinstall Firefox as well as it was also infected. I still had problems when I reinstalled Fiefox as it installed another known malware browser called Globososo but I have changed this to Google and am hoping it will not revert back.


I am still unsure as to whether I am under threat from this malware and amd therefore thinking about backing up my system, wiping the drive back to factory settings and spending endless hours putting everything back on as new and downloading the numerous Windows updates and driver updates.


Any advice is very welcome.


Thank you

Edited by hamluis, 20 April 2015 - 05:41 PM.
Moved from Win 7 to Am I Infected - Hamluis

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#2 boopme


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Posted 20 April 2015 - 06:39 PM

Hello Robotease.

In FireFox it may be the Add ons/Plugins. First look for and disable that item or any unknown items. Or
Try disabling them one at a time and see which one was at fault.

How to disable extensions and plugins

Keeping your third-party plugins up to date

If it is your homepage...
Click the Firefox button at the top left corner of the page and choose Options.
In the Home Page URL box, enter the homepage you want to use instead of SweetPacks and then click OK.

Next run thee and see how it is...

  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
51a46ae42d560-malwarebytes_anti_malware.Malwarebytes Anti-Malware
  • Download MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.
EDIT: you will need to uninstall one of the 2 AV's you now have installed as they will conflict and start giving you trouble. Reboot after uninstall

Edited by boopme, 20 April 2015 - 06:41 PM.

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