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Windows 7 Black Desktop!


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#1 LaffyFX

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Posted 20 April 2015 - 02:54 PM

Hey Guys! I'm a new user here, so sorry if I'm posting this in the wrong thread...But anyways, I recently installed windows updates, and I rebooted, and all of the sudden, when I logged in, it was black. Nothing there except my cursor. I have a custom cursor, but I don't think that's the problem...I tried System Repair, and rebooted, and it actually worked(!), but shortly after Windows Explorer stopped responding, so I clicked "Restart The Program" button, to no avail. It closed out and did not come back, so I was forced to restart, and it did not work again. So I tried a Restore and it worked, but the same thing happened again!!! This black desktop will not go away! Even in Safe Mode it still happens, whether it be Safe w/ Networking, CMD, or plain ol' Safe Mode.

 

Thanks in advance!

LaffyFX

 

 

PS: I can't get a screenshot of this due to, well, ya' know...

 

 

EDIT: I forgot to mention, I found a "Fix", and in it was this piece of text (which I tried): "perhaps someone w/ a broken machine can reboot into Safe Mode, run RegEdit, delete HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell then recreate the Shell key as a REG_SZ key, with the value explorer.exe.  If that works, that could help confirm the cause and allow us to give standalone instructions for a fix that we can have more confidence in (as opposed to telling people to run an exe from a third party)."

I tried this, but nothing changed, however the original value of "Shell" was something like "cmd.exe /k start cmd.exe"


Edited by LaffyFX, 20 April 2015 - 05:45 PM.


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#2 dudeage

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Posted 20 April 2015 - 03:35 PM

Can you boot to Last Known Good Configuration?  That's a good place to start. 



#3 LaffyFX

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Posted 21 April 2015 - 02:23 PM

Thanks for the quick response! I tried it, but nothing. Just the same old black desktop with the cursor.



#4 dudeage

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Posted 23 April 2015 - 10:54 AM

Can you boot to a Windows 7 DVD and run a command prompt then run sfc /scannow? 



#5 dc3

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Posted 23 April 2015 - 11:14 AM

Boot into Safe Mode with Command Prompt.

 

Click on the Start orb startorb_zpsvudtmgfg.png, then type cmd in the Search programs and files box.

 

cmd will appear above the search box, right click on it and choose Run as administrator from the menu that opens.

 

Type in the command below, then press Enter.

 

bootrec /rebuildbcd

 

If this is successful you will receive the following message.

 

Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.

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#6 LaffyFX

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Posted 24 April 2015 - 03:47 PM

Thanks, but I tried booting int Safe Mode w/ CMD, no desktop, however, the cmd did show up, so I tried the command, and I was met by "bootrec" is not a recognized command. I am currently in the process of sfc /scannow. Other then that, I can't do anything, and I don't think I have my Win 7 boo disk anymore...



#7 dc3

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Posted 24 April 2015 - 03:52 PM

Bootrec isn't going to do anything.  You must enter the whole command bootrec /rebuildbcd

 

What is the make and model of the computer?


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#8 LaffyFX

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Posted 25 April 2015 - 10:45 AM

I didn't just type "bootrec", I typed "bootrec /rebuildbcd" and it said "bootrec" is not a recognized command.

 

My computer is Windows 7 Home Edition, and it's not made by a company. I bought the parts and built it myself. Here are the parts (PC Part Picker): http://pcpartpicker.com/p/9cGT99

 

If you can't access that, here is the list:

 

Case  -  Zalman Z9 Case

CPU  -  Intel i5 4670K

Motherboard  -  Asrock Z87 Extreme4

RAM  -  2x8 Crucial Ballistix

HDD  -  Western Digital Black Edition 1TB 3.5" 7200 RPM

Graphics Card  -  GeForce GTX 650 2GB

Wireless Card  -  TP-Link TL-WN851ND 802.11b PCI

Power Supply  -  EVGA Supernova NEX750B 80+ Bronze

OS  -  Windows 7 Home Edition SP1 (64-Bit)

 

 

 

 

Thanks :D

---------------------------------------------

LaffyFX



#9 dc3

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Posted 25 April 2015 - 10:51 AM

Are you using an administrator user account to do this?

 

Did you click on the option to Run as administrator per the instructions I posted?

 

If you have done the above, try doing this in Safe Mode with Command Prompt.


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#10 LaffyFX

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Posted 25 April 2015 - 11:57 AM

I can't, that's the problem. My desktop isn't loading, and along with that, neither is explorer.exe. All I can see, whether it be regular or safe mode is my cursor. When I booted Safe Mode w/ CMD. The title said "Administrator: cmd.exe" and I'm decently experienced with CMD, so I'm pretty sure I have Admin rights (my computer only has 1 account, which is an admin). Is there any "sudo" command for windows? Let me just answer that: yes there is. 

"runas /noprofile /user:Administrator cmd"

will start a Admin CMD, and it didn't work.



#11 dc3

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Posted 25 April 2015 - 12:34 PM

If this is a custom build, a installation disc had to be used.  Do you have this disc?

 

What version of Windows 7 is this, include whether it a 34-bit or 64-bit.


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#12 dc3

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Posted 25 April 2015 - 12:45 PM

If this is a retail version of Windows and you have the product key, you can download an ISO image which you can use to create a bootable installation disc.


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#13 LaffyFX

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Posted 25 April 2015 - 12:46 PM

Thanks so much! Will I lose my personal information (Files, Folders, Etc.) though? Windows 64 bit



#14 dc3

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Posted 25 April 2015 - 12:51 PM

No.  You will use it to reach the System Recovery Options.  One of these options is the Command Prompt, but there is a Startup Repair you should run first.

 

There is one thing I need to emphasize here, this has to be a retail version of Windows 7, it can not be a OEM version.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 from the link below. 
 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has been created click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Edited by dc3, 25 April 2015 - 12:54 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 LaffyFX

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Posted 25 April 2015 - 01:19 PM

Thanks dude, I was able to boot with the CD and do as  you said, but it said there were no problems with Startup Repair...Also, when I tried the CMD, bootrec /rebuildbcd worked! It was successful.






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