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Pc Keeps Blue Screening.. Windows xp


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13 replies to this topic

#1 MistyC

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Posted 20 April 2015 - 12:39 PM

Hi This is my husbands PC. It keeps giving us Random Blue Screens. Firefox / Any browser.. Keeps erroring out and will crash. Very frustrating. Thank you in advance!!

This is a built computer running windows Xp.. Not sure what information is needed but here is a screen shot of the device manager... if that helps..


Edited by MistyC, 20 April 2015 - 08:58 PM.
Moved from Internal Hardware to XP - Hamluis.


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#2 hamluis

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Posted 20 April 2015 - 01:07 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 MistyC

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Posted 20 April 2015 - 02:43 PM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by dad (administrator) on 20-04-2015 at 15:41:36
Running from "C:\Documents and Settings\dad\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: NFORCE 680i LT SLI Manufacturer: NVIDIA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/20/2015 03:26:43 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 37.0.1.5570, faulting module mozalloc.dll, version 37.0.1.5570, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (04/20/2015 01:35:39 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.

Error: (04/20/2015 09:35:40 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.

Error: (04/20/2015 01:23:42 AM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 37.0.1.5570, faulting module mozalloc.dll, version 37.0.1.5570, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (04/19/2015 11:29:02 PM) (Source: Application Error) (User: )
Description: Faulting application dfrgntfs.exe, version 5.1.2600.5512, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00064b17.
Processing media-specific event for [dfrgntfs.exe!ws!]

Error: (04/19/2015 11:13:32 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 37.0.1.5570, faulting module mozalloc.dll, version 37.0.1.5570, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (04/19/2015 11:02:30 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 37.0.1.5570, faulting module mozalloc.dll, version 37.0.1.5570, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (04/19/2015 11:01:15 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 37.0.1.5570, faulting module mozalloc.dll, version 37.0.1.5570, fault address 0x00001aa1.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (04/19/2015 10:40:47 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.

Error: (04/19/2015 06:48:39 PM) (Source: Application Error) (User: )
Description: Faulting application EPCP.exe, version 1.7.0.0, faulting module unknown, version 0.0.0.0, fault address 0x6e697274.
Processing media-specific event for [EPCP.exe!ws!]


System errors:
=============
Error: (04/19/2015 06:48:55 PM) (Source: Service Control Manager) (User: )
Description: The EpsonCustomerParticipation service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/19/2015 06:27:27 PM) (Source: Service Control Manager) (User: )
Description: The ForceWare Intelligent Application Manager (IAM) service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/19/2015 06:11:45 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (04/19/2015 06:11:45 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.

Error: (04/19/2015 05:59:41 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (04/19/2015 05:47:59 PM) (Source: Service Control Manager) (User: )
Description: The EpsonCustomerParticipation service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/19/2015 05:37:43 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (04/19/2015 05:02:29 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (04/19/2015 11:24:41 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends on the following nonexistent service: AVGIDSDriver

Error: (04/19/2015 09:51:01 AM) (Source: Service Control Manager) (User: )
Description: The EpsonCustomerParticipation service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (04/20/2015 03:26:43 PM) (Source: Application Error)(User: )
Description: plugin-container.exe37.0.1.5570mozalloc.dll37.0.1.557000001aa1

Error: (04/20/2015 01:35:39 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.(NULL)(NULL)(NULL)

Error: (04/20/2015 09:35:40 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.(NULL)(NULL)(NULL)

Error: (04/20/2015 01:23:42 AM) (Source: Application Error)(User: )
Description: plugin-container.exe37.0.1.5570mozalloc.dll37.0.1.557000001aa1

Error: (04/19/2015 11:29:02 PM) (Source: Application Error)(User: )
Description: dfrgntfs.exe5.1.2600.5512ntdll.dll5.1.2600.605500064b17

Error: (04/19/2015 11:13:32 PM) (Source: Application Error)(User: )
Description: plugin-container.exe37.0.1.5570mozalloc.dll37.0.1.557000001aa1

Error: (04/19/2015 11:02:30 PM) (Source: Application Error)(User: )
Description: plugin-container.exe37.0.1.5570mozalloc.dll37.0.1.557000001aa1

Error: (04/19/2015 11:01:15 PM) (Source: Application Error)(User: )
Description: plugin-container.exe37.0.1.5570mozalloc.dll37.0.1.557000001aa1

Error: (04/19/2015 10:40:47 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2014 -- SA_Error25001: StandardAction(0xC00761A9): Installation cannot be done using this package, because a higher version of the product is already installed. Please either download and run the latest installation package or go to Start menu/Control Panel/Programs and Features (Add or Remove Programs) and run Change action on AVG product.(NULL)(NULL)(NULL)

Error: (04/19/2015 06:48:39 PM) (Source: Application Error)(User: )
Description: EPCP.exe1.7.0.0unknown0.0.0.06e697274



=========================== Installed Programs ============================
18 Wheels of Steel: American Long Haul  (HKLM\...\18 Wheels of Steel: American Long Haul) (Version:  - ValuSoft)
18 WoS Extreme Trucker (HKLM\...\{E406717D-FDE3-477D-972F-6A162F512E1C}) (Version: 1.00.0000 - Valusoft)
ABBYY FineReader 9.0 Sprint (HKLM\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212 - ABBYY) Hidden
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Apple Application Support (HKLM\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{18D47FA1-0440-48D3-A7E0-DA09537FF471}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Arc (HKLM\...\{CED8E25B-122A-4E80-B612-7F99B93284B3}) (Version: 1.0.0.9668 - Perfect World Entertainment)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4794 - AVG Technologies)
AVG 2014 (Version: 14.0.4794 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.4189 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM\...\AVG Web TuneUp) (Version: 3.2.0.18 - AVG Technologies)
Big Fish: Game Manager (HKLM\...\BFGC) (Version: 3.3.0.2 - )
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Busy Train (HKLM\...\com.digitaldreamforge.busytrain) (Version: 1.0 - UNKNOWN)
Busy Train (Version: 1.0 - UNKNOWN) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
Coupon Printer for Windows (HKLM\...\Coupon Printer for Windows5.0.1.3) (Version: 5.0.1.3 - Coupons.com Incorporated)
Cut the Rope (HKLM\...\BFG-Cut the Rope) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.6.33 - Dropbox, Inc.)
EPSON Connect version 1.0 (HKLM\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)
Epson FAX Utility (HKLM\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-2530 Series Printer Uninstall (HKLM\...\EPSON WF-2530 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
Fable - The Lost Chapters (HKLM\...\InstallShield_{C3C9EB3D-24FA-4462-B784-0EC6AAFCD2DD}) (Version: 1.00.0000 - Microsoft Game Studios)
Fable - The Lost Chapters (Version: 1.00.0000 - Microsoft Game Studios) Hidden
Fallen Earth (HKLM\...\Steam App 113420) (Version:  - Reloaded Productions)
GameRanger (HKCU\...\GameRanger) (Version:  - GameRanger Technologies)
Ghost Recon Phantoms - NA (HKCU\...\fc418bf9b18f76aa) (Version: 1.35.8552.1 - Ubisoft)
Google Chrome (HKLM\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
HAWKEN (HKLM\...\Steam App 271290) (Version:  - Adhesive Games)
Heroes & Generals (HKLM\...\Steam App 227940) (Version:  - Reto-Moto)
Incredible Express (HKLM\...\BFG-Incredible Express) (Version:  - )
Itibiti RTC (Version: 0.0.1 - Itibiti Inc) Hidden
iTunes (HKLM\...\{A9B3F8D5-DF4F-462B-81B7-4B69EBEDBC5B}) (Version: 11.2.0.115 - Apple Inc.)
Java 8 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (Version: 2.8.45.14 - Oracle Corporation) Hidden
Kalydo Player 6.02.00 (HKCU\...\KalydoPlayer) (Version: 6.02.00 - Eximion B.V.)
K-Lite Codec Pack 7.0.0 (Standard) (HKLM\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
LEGO Fever (HKLM\...\BFG-LEGO Fever) (Version:  - )
LEGO Minifigures Online (HKCU\...\423b93224c69643b) (Version: 1.0.0.0 - Funcom)
Loadout (HKLM\...\Steam App 208090) (Version:  - Edge of Reality)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
marvell 61xx (HKLM\...\mv61xxDriver) (Version: 1.2.0.46 - Marvell)
Megaplex Madness 2: Summer Blockbuster (HKLM\...\BFG-Megaplex Madness 2 - Summer Blockbuster) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Model Railroad Simulator (HKLM\...\Model Railroad Simulator) (Version:  - )
Monopoly ® (HKLM\...\BFG-Monopoly) (Version:  - )
Mozilla Firefox 37.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.1 (x86 en-US)) (Version: 37.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 36.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Next Stop (HKLM\...\BFG-Next Stop) (Version:  - )
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
NVIDIA ForceWare Network Access Manager (HKLM\...\InstallShield_{7CFA46E3-CC2F-4355-82AE-6012DC3633FD}) (Version: 1.00.6767 - NVIDIA Corporation)
NVIDIA ForceWare Network Access Manager (Version: 1.00.6767 - NVIDIA Corporation) Hidden
NVIDIA nTune (HKLM\...\InstallShield_{7C7F30F4-94E7-4AA8-8941-90C4A80C68BF}) (Version: 1.00.0000 - NVIDIA Corporation)
NVIDIA nTune (Version: 1.00.0000 - NVIDIA Corporation) Hidden
NVIDIA PhysX v8.07.18 (HKLM\...\{3FDF4C9C-BFA0-43AE-B7D4-54BC33B1B0DA}) (Version: 8.07.18 - NVIDIA Corporation)
OpenOffice 4.0.0 (HKLM\...\{55E61709-D7D4-43C0-B45D-BFAF5C09A02D}) (Version: 4.00.9702 - Apache Software Foundation)
Plants vs. Zombies (HKLM\...\BFG-Plants vs Zombies) (Version:  - )
Portal (HKLM\...\Steam App 400) (Version:  - Valve)
Portal 2 (HKLM\...\Steam App 620) (Version:  - Valve)
Portal 2 Publishing Tool (HKLM\...\Steam App 644) (Version:  - )
QuickTime 7 (HKLM\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Railroad Tycoon 2: Platinum (HKLM\...\Steam App 7620) (Version:  - PopTop)
Railroad Tycoon 3 (HKLM\...\Steam App 7610) (Version:  - PopTop)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5366 - Realtek Semiconductor Corp.)
Relic Rescue (HKLM\...\BFG-Relic Rescue) (Version:  - )
RIDGE RACER™ Driftopia (HKLM\...\Steam App 226410) (Version:  - BUGBEAR)
Risk™ (HKLM\...\BFG-Risk) (Version:  - )
Sally's Studio Collector's Edition (HKLM\...\BFG-Sally's Studio Collector's Edition) (Version:  - )
Sid Meier's Railroads! (HKLM\...\Steam App 7600) (Version:  - Firaxis Games)
Sid Meier's Railroads! Holiday Scenario (HKLM\...\Sid Meier's Railroads! Holiday Scenario) (Version: 1.0 - Firaxis Games)
Software Updater (HKLM\...\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5}) (Version: 4.3.3 - SEIKO EPSON CORPORATION)
Spirits of Metropolis v1.10 (HKCU\...\Spirits of Metropolis v1.10) (Version:  - )
Steam (HKLM\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Steam Packages (HKCU\...\Steam Packages) (Version:  - )
swMSM (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Terraria (HKLM\...\1207665503_is1) (Version: 2.0.0.1 - GOG.com)
The Game of Life ® (HKLM\...\BFG-The Game of Life) (Version:  - )
The Great Sea Battle: The Game of Battleship (HKLM\...\BFG-The Great Sea Battle) (Version:  - )
Tom Clancy's Ghost Recon Phantoms - NA (HKLM\...\Steam App 243870) (Version:  - Ubisoft Singapore)
TrainPlayer 5.3 (HKLM\...\TrainPlayer 5.3) (Version: 5.3.0 - TrainPlayer Software)
Trainz Driver - North American Edition (HKLM\...\{884CF242-39EC-4AB3-8785-13948CC89B94}) (Version: 1.00.000 - )
Trainz: Engineer's Edition (HKLM\...\AuranTS2009_is1) (Version:  - Auran)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Unturned (HKLM\...\Steam App 304930) (Version:  - Nelson Sexton)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Utility Chest Internet Explorer Toolbar (HKLM\...\UtilityChest_49bar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinZip 17.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240DC}) (Version: 17.5.10562 - WinZip Computing, S.L. )
Zombie Bowl-O-Rama (HKLM\...\BFG-Zombie BowlORama) (Version:  - )

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2814.46 MB
Available physical RAM: 1677.7 MB
Total Pagefile: 4701.35 MB
Available Pagefile: 3570.37 MB
Total Virtual: 2047.88 MB
Available Virtual: 1982.27 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:1863.01 GB) (Free:1763.89 GB) NTFS

========================= Users: ========================================

User accounts for \\DADS

Administrator            ASPNET                   dad                      
Guest                    HelpAssistant            SUPPORT_388945a0         


**** End of log ****

 

 

 

http://speccy.piriform.com/results/GmiO1Ebx56xEmJwJJccsCCU
 



#4 hamluis

hamluis

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Posted 20 April 2015 - 04:37 PM

Your CPU is overheating....motherboard temp is also high (which I would expect).

 

I would address that before moving on to other possibilities.

 

Moved to Internal Hardware.

 

Louis



#5 MistyC

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Posted 20 April 2015 - 08:18 PM

ok Ty!



#6 YeahBleeping

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Posted 20 April 2015 - 08:29 PM

First I would remove the pic you have of your system Info .. No one needs to see your product Key.

 

Second It looks like you have multiple full versions of AVG installed I would check and uninstall any old versions of AVG

 

Ititbiti > what is this ?  I would uninstall it

 

coupon printer for windows?  Do you use this?  Sounds like malware to me

 

Did this happen after installing a particular program?  It could be just heat, but the fact that you may have some unwanted programs may be your problem also.  Do you get any kind of error messages at all when it locks up?



#7 MistyC

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Posted 20 April 2015 - 09:00 PM

I will remove those things in the Am. And no, it just started doing it a while ago. Not sure what the issue is but as far as the error goes, when it blue screens there is an error but it goes by so fast we cant see it. 



#8 YeahBleeping

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Posted 20 April 2015 - 09:18 PM

How to Disable automatic system restart on failure.



#9 MistyC

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Posted 21 April 2015 - 09:54 AM

ok in Add/Remove programs I only see 1 Avg.. And I do not see Ititbiti  listed.. I did remove the coupon thing..  Also fixed the automatic restart..



#10 MistyC

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Posted 29 April 2015 - 05:22 PM

Any advice?



#11 jonuk76

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Posted 29 April 2015 - 07:32 PM

It's likely you will need to open up the PC case to diagnose the cause of the overheating. That is the most immediate of the problems.  Most of the time it's not difficult and needs simple tools (screwdriver) or in some cases none at all.

 

The CPU has a heat sink and fan attached to it.  The Speccy output suggests the CPU fan is spinning at a high speed (nearly 5000 rpm) but it is still running very hot. First thing I would do is check if the heatsink is clogged with dust.  Remove any "matted" dust manually and use canned air to blow through the fins to clean out any remaining dust.  Also remove any dust that may be blocking inlet and outlet vents in the case.  If that is the problem, there may be dust elsewhere like the power supply, so you may want to use compressed air to clean that too - unplug it first of course.  Just use the air duster to blow through the vents - never attempt to dismantle it.

 

Once done and cleaned up, fire it up and see if any improvements. Use Speccy to check the CPU temperature.

 

The CPU heatsink will look something like this:

 

c2de6600_cpuhsk.jpg


Edited by jonuk76, 29 April 2015 - 07:33 PM.

7sbvuf-6.png


#12 MistyC

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Posted 29 April 2015 - 08:18 PM

ok ty



#13 YeahBleeping

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Posted 30 April 2015 - 09:02 PM

I was hoping that after you disabled the automatic restart on system failure you could provide us with the blue screen information which would give us something to go on.  I can't provide any more advice without more information about the bluescreen/error you are getting.



#14 MistyC

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Posted 30 April 2015 - 11:23 PM

We are going to take the PC apart this weekend and do what jonuk said to do.. I will ask my husband if it has blue screened as he is working odd hours.. 






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