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Windows Explorer taking up lots of memory


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#1 neiamechanical

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Posted 20 April 2015 - 12:12 PM

My windows explorer is taking up way too much memory.  Based on previous forums, I downloaded the Malware Software, and have included the logs from that scan, I have not cleaned the malware yet..Any help would be appreciated...Attached File  mbar-log-2015-04-20 (11-02-47).txt   2.83KB   4 downloadsAttached File  system-log.txt   24.72KB   1 downloads


Edited by hamluis, 20 April 2015 - 02:41 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 20 April 2015 - 06:53 PM

Welcome aboard p22002758.gif

 

This type of infection will require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 neiamechanical

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Posted 21 April 2015 - 07:26 AM

new malware post has been posted with logs



#4 Broni

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Posted 21 April 2015 - 06:16 PM

p22003888.gif


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#5 neiamechanical

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Posted 24 April 2015 - 07:12 AM

Broni - just checking on any progress - haven't seen anymore replies...any help would be appreciated.



#6 Broni

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Posted 24 April 2015 - 10:54 AM

You have to be patient. Those guys are always busy.


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