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Virus is still present even after 2 reformats?


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#1 SophieSnow

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Posted 18 April 2015 - 10:19 PM

At least, I think it is still around.  It's unfortunate that I created an account here just to ask for help, but I'm at my wits end.

 

Earlier this week, I was given a laptop to fix.  My family thinks I'm just amazing with computers and can do anything, but truthfully I'm not very savvy.  However, I can do basic virus/trojan/spyware/malware removal and, if all else fails, reformat the computer.  And that's just what I did.  The laptop (Windows 8.1) was riddled with pop-ups and redirects.  It had vosteran, some virus that gave a pop-up that asked you to call a number to be removed, and several other issues that I don't quite remember.

I ended up performing a system restore to an earlier date and installed MalwareByte's Anti-Malware, Ad-Aware, and AVG.  They took care of a LOT of problems and the computer was running much better after.  However, even after removing most of the issues, when I opened the browser it wouldn't load any search engine page nor certain antivirus/antimalware pages.  I tried to install Chrome with an already downloaded installer, but it wouldn't get past the "Connecting to the internet" screen.  When I pinged www.google.com from the cmd prompt, it was fine!  Other websites loaded great, just certain ones seemed like they were blocked.

 

I went through lots of forums and threads, following advice and still getting no where.  The hosts files didn't have weird entries and I couldn't find anything else.  I ended up just reformatting the computer.  However, when I finished setting it up again, the browser was still not loading any of the search engines and having windows try to fix the issue doesn't do anything.  I reformatted again just to be sure.

 

I've found a lot of threads that walk users through ComboFix and other powerful tools, but I didn't want to use them because I would end up wrecking the laptop.  The laptop was bought brand new at Christmas time so it's not old hardware/software.  I don't know what to do anymore and I would really appreciate help. : (  Thanks for reading this long-winded post.  I tend to talk a lot when I get flustered.

 

Nevermind, thanks for all the help.


Edited by SophieSnow, 19 April 2015 - 07:49 PM.


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#2 SophieSnow

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Posted 19 April 2015 - 01:11 PM

Still need help. :(  



#3 boopme

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Posted 20 April 2015 - 03:25 PM

Hi,if you have reformatted twice and are still infected then lets repost and get a deep look.
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