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Server not found issues on web browsers


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5 replies to this topic

#1 oceanave

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Posted 17 April 2015 - 05:37 PM

My computer got infected a while ago. I ran some anti malware/virus programs and even wiped my computer and reinstalled Windows 7. But, I'm still having problems. "Server not found" errors keep on popping up on both Firefox and Internet Explorer, making me refresh 5-6 times to get the page loaded. I have tried all the solutions that I find on Google and called my ISP ( they said that nothing was wrong on their end).

 

Attached are the FRST logs that are required. If I could get help with this annoying problem, I will greatly appreciate it.

Attached Files



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#2 nasdaq

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Posted 22 April 2015 - 08:44 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

CreateRestorePoint:
CloseProcesses:

() C:\Users\Shantel\AppData\Local\Popcorn Time\node-webkit\Popcorn Time.exe
() C:\Users\Shantel\AppData\Local\Popcorn Time\node-webkit\Popcorn Time.exe
HKLM-x32\...\Run: [] => [X]
SearchScopes: HKLM -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> DefaultScope {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-2134264747-4051326518-3151763139-1001 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKU\S-1-5-21-2134264747-4051326518-3151763139-1001 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKU\S-1-5-21-2134264747-4051326518-3151763139-1001 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = http://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKU\S-1-5-21-2134264747-4051326518-3151763139-1001 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = http://www.bing.com/search?q={searchTerms}&form=HPDTDF&pc=HPDTDF&src=IE-SearchBox
Toolbar: HKU\S-1-5-21-2134264747-4051326518-3151763139-1001 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF user.js: detected! => C:\Users\Shantel\AppData\Roaming\Mozilla\Firefox\Profiles\o1z46mjn.default\user.js [2015-01-10]
C:\Users\Shantel\AppData\Local\Popcorn Time
AlternateDataStreams: C:\Users\Shantel\Desktop\CrucialScan.exe:BDU
AlternateDataStreams: C:\Users\Shantel\Desktop\HandBrake-0.10.0-x86_64-Win_GUI.exe:BDU

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 oceanave

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Posted 23 April 2015 - 02:21 AM

I don't have to refresh the page repeatedly, but I'm still having problems with twitter links like t.co. I also noticed my internet has no internet access for a few seconds, then having internet access again. I don't think that's a problem with malware/virus. I will google for solutions. Thanks again for your help

 

Attached Files



#4 nasdaq

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Posted 23 April 2015 - 08:19 AM

Reset the browsers that have been compromised.

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.
====

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F
===

Reset Internet Explorer:
Menu > Tools > Internet Options > Advanced Tab.
Click the Reset button on the bottom of the pane.
Click the Apply button.
Close IE.

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#5 oceanave

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Posted 23 April 2015 - 08:05 PM

I reset firefox (my main browser) and I'm still having problems. I will look at google for other suggestions. Thanks.


Edited by oceanave, 23 April 2015 - 08:08 PM.


#6 nasdaq

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Posted 29 April 2015 - 07:52 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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