Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Hard disk load cycle count error


  • Please log in to reply
26 replies to this topic

#1 elisawb

elisawb

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 17 April 2015 - 05:02 PM

Hi, I just joined but have used & appreciated this site for years.

A few days ago, my defragger (MyDefrag) crashed, and the same thing happened today when I tried using Defraggler. The "health" section said I have error # 193, load cycle error, with a real vaue of 822,737. I have no idea what any of this means. Help!

Here's the data from the Health section:

1    Read Error Rate    0    100    100    62    0x000000000000
2    Throughput Performance    0    100    100    40    0x000000000000
3    Spin-Up Time      1 ms    105    105    33    0x000000000001
4    Start/Stop Count    1,429    100    100    0    0x000000000595
5    Reallocated Sectors Count    0    100    100    5    0x000000000000
7    Seek Error Rate    0    100    100    67    0x000000000000
8    Seek Time Performance    0    100    100    40    0x000000000000
9    Power-On Hours (POH)    1119d 16h    39    39    0    0x0000000068F8
10    Spin Retry Count    0    100    100    60    0x000000000000
12    Power Cycle Count    964    100    100    0    0x0000000003C4
191    G-sense Error Rate    0    100    100    0    0x000000000000
192    Power-off Retract Count    39    100    100    0    0x000000000027
193    Load Cycle Count    822,737    18    18    50    0x0000000C8DD1
196    Reallocation Event Count    1    100    100    0    0x000000000001
197    Current Pending Sector Count    0    100    100    0    0x000000000000
198    Uncorrectable Sector Count    0    100    100    0    0x000000000000
199    UltraDMA CRC Error Count    0    200    200    0    0x000000000000
 



BC AdBot (Login to Remove)

 


m

#2 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 17 April 2015 - 05:06 PM

Hi elisawb :)

Let's test the health of your hard drive, since I see a parameter with a value which could indicate that your hard drive is failing, so I would like to confirm it.

JcJ91sx.pngGSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:
  • Download GSmartControl and save it on your Desktop;
  • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe;
  • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
  • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    info_failing.png

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 18 April 2015 - 10:32 PM

Thanks for getting back to me so quickly, Aura! Here's the results:

 

Complete error log:

SMART Error Log Version: 1
Warning: ATA error count 65535 inconsistent with error log pointer 3
ATA Error Count: 65535 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 65535 occurred at disk power-on lifetime: 26870 hours (1119 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 59 02 eb 67 80 e4  Error: IDNF at LBA = 0x048067eb = 75524075

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  20 00 02 eb 67 80 e4 00      00:22:54.700  READ SECTOR(S)
  20 00 08 7f 3e 59 e0 00      00:22:54.600  READ SECTOR(S)
  20 00 02 49 00 60 e0 00      00:22:54.600  READ SECTOR(S)
  20 00 02 49 00 60 e0 00      00:22:54.600  READ SECTOR(S)
  20 00 20 d7 7e 1f e0 00      00:22:54.500  READ SECTOR(S)

Error 65534 occurred at disk power-on lifetime: 26870 hours (1119 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 59 02 eb 67 80 e4  Error: IDNF at LBA = 0x048067eb = 75524075

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  20 00 02 eb 67 80 e4 00      00:22:45.100  READ SECTOR(S)
  20 00 08 7f 3e 59 e0 00      00:22:45.100  READ SECTOR(S)
  20 00 02 49 00 60 e0 00      00:22:45.100  READ SECTOR(S)
  20 00 02 49 00 60 e0 00      00:22:45.100  READ SECTOR(S)
  20 00 08 d7 3f 59 e0 00      00:22:45.100  READ SECTOR(S)

Error 65533 occurred at disk power-on lifetime: 26870 hours (1119 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 59 02 eb 67 80 e4  Error: IDNF at LBA = 0x048067eb = 75524075

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c4 00 02 eb 67 80 e4 00      00:22:45.000  READ MULTIPLE
  c4 00 08 7f 3e 59 e0 00      00:22:45.000  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:45.000  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:45.000  READ MULTIPLE
  c5 00 08 a7 8e 59 e0 00      00:22:44.900  WRITE MULTIPLE

Error 65532 occurred at disk power-on lifetime: 26870 hours (1119 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 59 02 eb 67 80 e4  Error: IDNF at LBA = 0x048067eb = 75524075

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c4 00 02 eb 67 80 e4 00      00:22:44.600  READ MULTIPLE
  c4 00 08 7f 3e 59 e0 00      00:22:44.500  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:44.500  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:44.500  READ MULTIPLE
  c4 00 08 67 ca 53 e0 00      00:22:44.500  READ MULTIPLE

Error 65531 occurred at disk power-on lifetime: 26870 hours (1119 days + 14 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  10 51 02 7b 7f 80 e4  Error: IDNF at LBA = 0x04807f7b = 75530107

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c4 00 02 7b 7f 80 e4 00      00:22:44.400  READ MULTIPLE
  c4 00 08 7f 3e 59 e0 00      00:22:44.400  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:44.400  READ MULTIPLE
  c4 00 02 49 00 60 e0 00      00:22:44.400  READ MULTIPLE
  c4 00 02 f3 a5 81 e4 00      00:22:44.300  READ MULTIPLE

 

----------------------------------------------------------------------------------------------------------------

 

There was one red bar in the Attributes tab:

193    Load/Unload Cycle     now     18      18     50      822973      old age      continuously      0x0012

The bar below that was pale pink- do you want that one too? It won't copy & paste but I can type it in.

The green bar in the self-test tab said the test was runwithout error.


Thanks!!!!

Elisa

 


Edited by elisawb, 18 April 2015 - 10:49 PM.


#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 18 April 2015 - 10:36 PM

It looks like your hard drive is starting to fail. As soon as you get a value higher than 0 for the Reallocated Sector Count, its a sign of hard drive failure. I would back up all your data as soon as you can and buy a new hard drive. Also, how old is that hard drive? IBM TravelStar, that's an old model if I remember correctly.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 20 April 2015 - 02:29 AM

Thanks! Not great news but not a suprise since it's from a 2004 Dell Latitude C640. Only a 20 gig hard disk, too! I would never have believed a 20 gig laptop could be useable, but this one has been a delight, and once I cleaned up the settings & crapware, unexpectedly fast. It's my sister's old machine that she sent me when mine died.

About the hd- I'll get a flash drive asap & back it up, but is this the kind of failure where it's likely to degrade images or info gradually, or crash all at once? It's such on old laptop that I'll be getting a new (used) one, but I'd like to be able to use it to find my next one if possible.
Is there any point in running chkdsk? I've heard it can "fix" certain problems, but have never used it. So far there has been so sign of failure except when defragging, where it works up until zone 6 & then crashes.

Thanks for your help, much appreciated!


Edited by elisawb, 20 April 2015 - 02:36 AM.


#6 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 20 April 2015 - 05:28 AM

You could run a CHKDSK /r and then run a new GSmartControl test after, but before you do that I would back up all the data present on the drive that you want to keep. And yes, a failing hard drive can fail at any moment. It can fail the next time you start your computer like it can fail in another year.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#7 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 20 April 2015 - 08:57 PM

Ok, I will. Thanks for all your time and help! One last request- can you point me towards the directions for chkdsk? I've heard of it but still don't know if it's a download or part of Windows.

Thanks again,

Elisa



#8 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 20 April 2015 - 09:00 PM

EndqYRa.pngCheck Disk (chkdsk)
Follow the instructions below to run a CHKDSK scan on your Windows partition;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command chkdsk /r (there's a space between "chkdsk" and "/r") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;
If you want to give me the log, follow the instructions below.

http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

And no problem Elisa, my pleasure :)

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#9 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 21 April 2015 - 02:50 AM

Oops, forgot to say I use XP, sorry!



#10 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:09:42 AM

Posted 21 April 2015 - 03:03 AM

For Windows XP, open My Computer. Right click on the partition you want to check (this would be C:), then choose Properties. Go to Tools, then under Error Checking click Check Now.

Hope this helps.

#11 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 21 April 2015 - 08:20 AM

For Windows XP, open My Computer. Right click on the partition you want to check (this would be C:), then choose Properties. Go to Tools, then under Error Checking click Check Now.

Hope this helps.


In addition to this, in order to make it a CHKDSK /r, you have to check both options:
  • Automatically fix file system errors;
  • Scan for and attempt recovery of bad sectors;
Or simply press on the Win Key + R keys and enter cmd. The command prompt will open and you can enter the CHKDSK /r command from there.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#12 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 25 April 2015 - 12:29 AM

Thanks Aura and Alexstrazsa! Sorry about the delay, but I was waiting for the flash drive, which finally arrived today. I've never backed up an entire hard disk on it, only a few files, so can you point me towards how to do that? Sorry to be so clueless but I don't want to assume anything at this point about how to proceed.

The flash drive is 32MB, and my hard disk is 20. (technically only 18) I'm ony using 11 MB, (including the OS) so it should fit on there easily. I'd like to be able to boot up xp with it if chkdsk crahses my old HD.



#13 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 25 April 2015 - 12:35 AM

You mean, 32GB right? 32MB would be really small, and you could only back-up like one Word file on it. Usually, you want to back-up the content of your userprofile, which means, the files in the following folders:
  • Desktop;
  • My Documents;
  • My Pictures;
  • My Music;
  • My Videos;
  • Downloads;
If you created personal files and folders straight on the C: drive, or under your userprofile (C:\Documents and Settings\$USERNAME), it would be a good idea to back them up as well. You don't need to back up anything in Program Files or Windows. At most, you can back-up specific files that serves as "configs" for programs in ApplicationData, but if you have no use for them, there's no need to back them up.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#14 elisawb

elisawb
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:04:42 AM

Posted 25 April 2015 - 05:56 PM

Oh geez, sorry, of course, 32GB. Got a lot on my mind lately! Yes, 32MB would be one small flash drive ;)
So, just copy those files? I wanted to get a copy of xp too, in case I have to reboot my system if the old hd crashes during chkdsk.

 



#15 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,196 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Quebec, Canada
  • Local time:03:42 AM

Posted 25 April 2015 - 05:59 PM

I would copy these folders on the USB Flash Drive, yes. Also, I would get a Windows XP Recovery or Installation CD close, yes. Be aware that a CHKDSK can be a very lengthy operation. It'll most likely take time to complete. Even if it looks frozen, its not. Its just hitting bad sectors and working on them. So do not interrupt the process under any reason and let it complete. What I advice you is to run the CHKDSK overnight so it have plenty of time to complete. And if its a laptop, don't forget to plug in the charger as well so it doesn't die during the operation.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users