I am working on an HP Pavilion laptop for a customer that has Windows 8, not 8.1. When I try to open the control panel, it freezes and gives me a blank window and locks up the window. It does the same for when I try to open Network and Sharing Center and it will not allow me to connect to wifi at all. I have to use a direct wired connection to get online. Also, when I try to browse the internet on Internet Explorer or Chrome, either one will lock up and stop responding.
I have installed Malwarebytes AntiMalware and AVG 2015 Free and run scans with both in normal and in safe mode but have not found any viruses or malware. I have only found a few preinstalled PUP's with Malwarebytes.
Any help is appreciated.