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Blue Screen after shutting down windows


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#1 nightkumiho

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Posted 17 April 2015 - 08:54 AM

Hello, 

 

Would like to ask for help. There are times when I am shutting down my computer I see a blue screen, then I restart my computer and I get this notice regarding the blue screen problem. Well, this does not happen all the time. It just happens randomly I guess. Can anyone explain what's the real problem? Here are the details I got. 

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7100.2.0.0.256.1
  Locale ID: 1124
 
Additional information about the problem:
  BCCode: 3b
  BCP1: 00000000C0000005
  BCP2: FFFFF960001EE98A
  BCP3: FFFFF880081AAB50
  BCP4: 0000000000000000
  OS Version: 6_1_7100
  Service Pack: 0_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\041715-25552-01.dmp
  C:\Users\Rentoy\AppData\Local\Temp\WER-57595-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy 
 
statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
 
Please let me know what solution can I do for this problem. Thanks.

Edited by nightkumiho, 17 April 2015 - 08:56 AM.


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#2 dc3

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Posted 17 April 2015 - 11:17 AM

Please do the following.  Post the information in your topic.  Do not use a host website to post these, and do not wrap the information in code or quotes.
 
Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 nightkumiho

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Posted 17 April 2015 - 11:54 PM

Hi Sir, 
 
Here are the details you need. 
 
 
 
MiniToolBox by Farbar  Version: 14-04-2015
Ran by Rentoy (administrator) on 18-04-2015 at 12:51:34
Running from "C:\Users\Rentoy\Downloads"
Microsoft Windows 7 Ultimate   (X64)
Model: H61M-DS2 Manufacturer: Gigabyte Tecohnology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/17/2015 09:24:56 PM) (Source: Application Hang) (User: )
Description: The program Spyhunter4.exe version 4.19.13.4482 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 91c
 
Start Time: 01d079119e060786
 
Termination Time: 16
 
Application Path: C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe
 
Report Id: 1ed729f6-e505-11e4-bd63-50e549c8af79
 
Error: (04/10/2015 07:09:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: DllHost.exe, version: 6.1.7100.0, time stamp: 0x49ee9809
Faulting module name: KERNELBASE.dll, version: 6.1.7100.0, time stamp: 0x49eeaac8
Exception code: 0xc0000002
Fault offset: 0x000000000000bb5d
Faulting process id: 0x1184
Faulting application start time: 0xDllHost.exe0
Faulting application path: DllHost.exe1
Faulting module path: DllHost.exe2
Report Id: DllHost.exe3
 
Error: (04/02/2015 09:48:47 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/31/2015 01:05:33 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{54457272-8735-4687-909D-6A036F1F72CF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}SLSVC_LOGON
 
Error: (03/31/2015 11:59:27 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -546.
 
Error: (03/31/2015 11:59:27 AM) (Source: ESENT) (User: )
Description: Catalog Database (344) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
Error: (03/31/2015 11:59:27 AM) (Source: ESENT) (User: )
Description: Catalog Database (344) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
 
System errors:
=============
Error: (04/17/2015 09:22:50 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff960001ee98a, 0xfffff880081aab50, 0x0000000000000000)C:\Windows\MEMORY.DMP041715-25552-01
 
Error: (04/17/2015 09:22:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:20:20 PM on ‎4/‎17/‎2015 was unexpected.
 
Error: (04/16/2015 11:57:42 AM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (04/14/2015 08:55:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:54:44 PM on ‎4/‎14/‎2015 was unexpected.
 
Error: (04/11/2015 00:03:55 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff960001de98a, 0xfffff88006fdc2d0, 0x0000000000000000)C:\Windows\MEMORY.DMP041115-32323-01
 
Error: (04/11/2015 00:03:47 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:57:21 PM on ‎4/‎10/‎2015 was unexpected.
 
Error: (04/10/2015 11:34:01 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:32:26 AM on ‎4/‎10/‎2015 was unexpected.
 
Error: (04/10/2015 11:30:21 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (04/10/2015 11:28:41 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff9600012e98a, 0xfffff88002b442d0, 0x0000000000000000)C:\Windows\MEMORY.DMP041015-24585-01
 
Error: (04/10/2015 11:28:38 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:27:40 AM on ‎4/‎10/‎2015 was unexpected.
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
A4 TECH PC Camera H (HKLM\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D303B}) (Version:  - )
A4 TECH PC Camera H (HKLM-x32\...\{CE3B8E96-B0AF-4871-9178-1519B58E3A93}) (Version: 2007.11.12 - A4 TECH)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5863 - AVG Technologies)
AVG 2015 (Version: 15.0.4331 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5863 - AVG Technologies) Hidden
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.1.0.411 - AVG Technologies)
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.90 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2559 - Intel Corporation)
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.6.0.0 - QFX Software Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
ON_OFF Charge B11.1102.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
Potplayer (HKLM-x32\...\PotPlayer) (Version:  - Daum Communications Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6511 - Realtek Semiconductor Corp.)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
SpyHunter 4 (HKLM-x32\...\SpyHunter) (Version: 4.19.13.4482 - Enigma Software Group, LLC)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.0.8 (HKLM-x32\...\VLC media player) (Version: 2.0.8 - VideoLAN)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 43%
Total physical RAM: 3990.22 MB
Available physical RAM: 2261.13 MB
Total Pagefile: 7978.58 MB
Available Pagefile: 5677.45 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:244.04 GB) (Free:217.07 GB) NTFS
2 Drive d: () (Fixed) (Total:687.37 GB) (Free:649.27 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\RENTOY-PC
 
Administrator            Guest                    Rentoy                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****

Edited by nightkumiho, 18 April 2015 - 12:01 AM.


#4 dc3

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Posted 18 April 2015 - 11:31 AM

Uninstall Spyhunter4.exe.  This software can not only cause problems, but is still considered to be rogue software.

 

For a full explanation click on the link below and read what one of our Global Moderator.

 

http://www.bleepingcomputer.com/forums/t/517033/spyhunter-cannot-remove-infections/?p=3229804

 

If you want to have an antimalware program install on your computer, I would recommend Malwarebytes Antimalware.

 

The bugcheck 0x0000003b indicates a possible problem with either your RAM or your graphics driver.  To update your graphics driver you can use the Intel Update Driver Utility, the link below will take you there.

 

http://www.intel.com/support/detect.htm?iid=dc_iduu

 

To check your RAM, run Memtest86.

 

Memtest86 Instructions
 
 
Memtest86
 
1) Please download the Memtest86 Pre-Compiled Bootable ISO file.
 
2) Unzip the downloaded memtest86 file.  You will need a program like 7-Zip to unzip this file.
 
3) Inside, you will find the memtest86 file.
 
4) Please download and install ImageBurn.
 
5) Insert blank CD into your CD drive.
 
6) Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
7) Click on the Browse for a file... icon:
 
ImgBurn2_zpsaea72ba9.png
 
8) Locate the memtest86 file, and click on the Open button.
 
9) Click on the blue arrow to start burning bootable memtest86 CD.
 
imageburn11_zpse44f577b.png
 
10) Once the CD is created, boot from it, and memtest will automatically start to run.  
 
Please note:  It may be neccessary to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order and the hdd second.
 
Each pass consists of 8 tests, it is suggested that you run at least 7 passes, this will take several hours, you may find it simpler to let it run overnight.  The longer you run the passes the more comprehensive the results will be.
 
If you are running multiple modules and have a failure, remove all but one module and test it separately, continue this with each module till you find the one that failed.  
 
When you discern that a module is good, use it to test each slot to be sure there isn't a problem with one of them.
 
When the test is complete a display similar to the one below will appear.  Note the locations of the Pass and Errors, any Error is indicative of a failed module.
 
memtest1_zps7be717f5.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 jcgriff2

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Posted 19 April 2015 - 01:16 AM

Problem Event Name: BlueScreen
OS Version: 6.1.7100.2.0.0.256.1

OS Version: 6_1_7100
Service Pack: 0_0


Details from your first post indicate that Windows 7 SP1 is not installed.
 
In addition to the other items you're doing here, I would recommend that you install Windows 7 SP1 + all outstanding Windows Updates -  
 
www.update.microsoft.com

http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1

Regards. . .

jcgriff2
Microsoft MVP 2009-2015




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