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Slow internet, and youtube videos not responding.


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#1 Xeiconfinsha

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Posted 17 April 2015 - 05:33 AM

I recently recovered my PC after getting that data hijack virus (The one that ransoms a code to restore all your pictures/videos, etc for a price)

 

My internet still works on this PC, but it's running slightly slower than usual, basically like windows Explorer (lol).

But mainly videos via youtube constantly receive the "An error occurred, please try again later. Learn more." message.

 

It can SOMETIMES be bypassed if I set the video's settings to the lowest and refresh, to which the video will play.

 

I know this is not my internet, since my other PC and laptop are running off the same internet, and not running into the same problem.

 

So any tips?



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#2 hamluis

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Posted 17 April 2015 - 02:25 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Xeiconfinsha

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Posted 17 April 2015 - 03:39 PM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Owner (administrator) on 17-04-2015 at 10:24:06
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: GC673AAR-ABA m8100n Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/17/2015 09:54:41 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/16/2015 08:41:16 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/16/2015 11:12:27 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/15/2015 08:39:27 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/15/2015 09:37:56 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/14/2015 05:57:14 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/13/2015 08:53:45 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/13/2015 09:13:27 AM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/12/2015 00:29:17 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/12/2015 00:19:14 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)


System errors:
=============
Error: (04/17/2015 10:23:35 AM) (Source: DCOM) (User: COMPUTER-0292)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/17/2015 10:15:47 AM) (Source: DCOM) (User: COMPUTER-0292)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/17/2015 09:55:37 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/16/2015 11:56:28 PM) (Source: DCOM) (User: COMPUTER-0292)
Description: DCOM got error "%%1058" attempting to start the service wuauserv with arguments ""
in order to run the server:
{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/16/2015 08:42:07 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/16/2015 11:13:19 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/15/2015 08:40:24 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/15/2015 09:38:56 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/14/2015 05:57:59 PM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Android Service service terminated with the following error:
%%1064

Error: (04/13/2015 11:12:02 PM) (Source: 0) (User: )
Description: \Device\CdRom0


Microsoft Office Sessions:
=========================
Error: (04/17/2015 09:54:41 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/16/2015 08:41:16 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/16/2015 11:12:27 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/15/2015 08:39:27 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/15/2015 09:37:56 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/14/2015 05:57:14 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/13/2015 08:53:45 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/13/2015 09:13:27 AM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/12/2015 00:29:17 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (04/12/2015 00:19:14 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)



=========================== Installed Programs ============================
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
AIM 7 (HKLM\...\AIM_7) (Version:  - )
Alt-Tab Task Switcher Powertoy for Windows XP (HKLM\...\{A7050037-F0EA-4BAB-BCD5-FC05507D6147}) (Version: 1.00.0001 - Microsoft Corporation)
AOL Registration (HKLM\...\AOL Regclient) (Version:  - )
AOL Uninstaller (Choose which Products to Remove) (HKLM\...\AOL Uninstaller) (Version:  - AOL Inc.)
Battlefield Vietnam™ (HKLM\...\{E35B3C63-E958-4E31-A178-95D22024109A}) (Version:  - )
BitLocker To Go Reader (HKLM\...\KB970401) (Version:  - Microsoft Corporation)
BlueStacks App Player (HKLM\...\BlueStacks App Player) (Version: 0.9.4.4078 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM\...\{152E0B21-19D5-4772-9EF8-8E76074B0C0A}) (Version: 0.9.4.4078 - BlueStack Systems, Inc.)
ClearType Tuning Control Panel Applet (HKLM\...\{C9E4932C-8417-4E4C-A0E3-EE534810AB4D}) (Version: 1.01.0000 - Microsoft Corporation)
ContextConsole Shell Extension (x86-32) (HKLM\...\CmdOpen Shell Extension) (Version: 2.1.0.1 - Kai Liu)
Download Updater (AOL LLC) (HKLM\...\SoftwareUpdUtility) (Version:  - )
HashCheck Shell Extension (x86-32) (HKLM\...\HashCheck Shell Extension) (Version: 2.1.11.1 - Kai Liu)
Java 7 Update 21 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217021FF}) (Version: 7.0.210 - Oracle)
Java Auto Updater (Version: 2.1.9.5 - Sun Microsystems, Inc.) Hidden
K-Lite Mega Codec Pack 9.9.0 (HKLM\...\KLiteCodecPack_is1) (Version: 9.9.0 - )
Malwarebytes Anti-Malware version 2.1.4.1018 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.4.1018 - Malwarebytes Corporation)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}) (Version: 3.5.30730 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.1 (HKLM\...\Wdf01001) (Version:  - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft VC9 runtime libraries (Version: 1.0.0 - AOL Inc.) Hidden
Microsoft VC9 runtime libraries (Version: 1.0.0 - AOL LLC) Hidden
Microsoft Visual C++ 2005 Redistributable - x86 8.0.50727.6229 (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61187 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7497 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.7497 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219.436 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Xbox 360 Accessories 1.1 (HKLM\...\{66F0AC35-4805-44BC-A3D4-347D4196F9B3}) (Version: 1.10.123.0 - Microsoft)
Mozilla Firefox 37.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.1 (x86 en-US)) (Version: 37.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 37.0.1 - Mozilla)
NETGEAR A6200 Genie (HKLM\...\{48E61F3E-61D4-42A3-9D29-D0CF40838779}) (Version: 26.0.0.0 - NETGEAR)
NVIDIA Control Panel 320.49 (Version: 320.49 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.57.35 - NVIDIA Corporation)
NVIDIA GeForce Experience 1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 1.5 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.24.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.24.2 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.124.810 - NVIDIA Corporation) Hidden
NVIDIA nView 140.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NView) (Version: 140.62 - NVIDIA Corporation)
NVIDIA PhysX (Version: 9.13.0604 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.0604 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0604 - NVIDIA Corporation)
NVIDIA Update 4.11.9 (Version: 4.11.9 - NVIDIA Corporation) Hidden
NVIDIA Update Components (Version: 4.11.9 - NVIDIA Corporation) Hidden
PunkBuster for Battlefield Vietnam (HKLM\...\{D07643A3-CE41-4286-8C78-EB9C83E76DDB}) (Version:  - )
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.6873 - Realtek Semiconductor Corp.)
RogueKiller version 10 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 10 - Adlice Software)
Shadow Copy Client (HKLM\...\{23E5032B-56CA-4C19-A72E-B50161DB82CA}) (Version: 5.2.01 - Microsoft)
ShadowCopy (HKLM\...\{117CE366-3EED-48C5-BF6A-E0F47A0E68A4}) (Version: 2.02.000 - Runtime Software)
Skype™ 6.11 (HKLM\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SumatraPDF 2.2.1 (HKLM\...\SumatraPDF) (Version: 2.2.1 - Krzysztof Kowalczyk)
Tixati (HKLM\...\tixati) (Version:  - )
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
User Profile Hive Cleanup Service (HKLM\...\{7D15B945-2725-4443-AB3F-D900556612FE}) (Version: 1.6.36 - Microsoft Corporation)
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
VLC media player 2.0.8 (HKLM\...\VLC media player) (Version: 2.0.8 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinCDEmu (HKLM\...\WinCDEmu) (Version: 3.6 - Bazis)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
WinRAR 5.00 beta 8 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.8 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 3454.4 MB
Available physical RAM: 2675 MB
Total Pagefile: 5337.3 MB
Available Pagefile: 4504.56 MB
Total Virtual: 2047.88 MB
Available Virtual: 1964.33 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.08 GB) (Free:122.71 GB) NTFS

========================= Users: ========================================

User accounts for \\COMPUTER-0292

Administrator            ASPNET                   Guest                    
HelpAssistant            Owner                    SUPPORT_388945a0         
UpdatusUser              


**** End of log ****
 

 

Unfortunately I can't make a screenshot, as this error occurs

"A connection with the server could not be established"



#4 dudeage

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Posted 17 April 2015 - 04:20 PM

Did you install Adobe Flash player when you recovered your system?  That's the player YouTube videos need to play on your PC. 

 

If you forgot to download it, I would encourage you to do so and your problem might be fixed right away after that. 



#5 Xeiconfinsha

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Posted 17 April 2015 - 04:38 PM

@dudeage

 

yes, I did. But it makes no difference. The videos will still play if I put them on a lower quality, and overtime their quality will slowly up themselves.

But it just simply won't start out right.



#6 dudeage

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Posted 20 April 2015 - 10:34 AM

I would re-run virus and malware scans. 

 

It's very rare, but sometimes malicious software or viruses still survive an uninstall.   






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