As indicated by Valinorum...it is is a known issue that running HijackThis on 64-bit machines may show log entries which indicate (file missing
) when that is NOT
always the case. You need to verify that the file is actually missing.
HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Given the sophistication of malware hiding techniques used by attackers in today's environment, HijackThis is limited in its ability to detect infection
and generate a report outside these known hiding places. This limitation has made its usefulness nearly obsolete
since a HijackThis log cannot reveal all the malware residing on a computer. As such, HijackThis has been replaced by other preferred tools
that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.
Unless you know how to read and analyze logs from DDS, FRST, OTL, Zoek or RSIT there's no point in downloading and using them. If those tools are needed for a malware infection you should seek assistance from an expert who will advise you accordingly. Like HijackThis, these are powerful tools which rely on trained experts to interpret the log entries
, determine what needs to be fixed and plan a strategy for disinfection. Using such tools requires advanced knowledge about the Windows Operating System and can cause system damage if used incorrectly. If you do not have advanced knowledge about computers or training in the use of these tools, you should NOT attempt to use them or fix anything
without consulting a expert as to what to fix.
If you need individual assistance with malware removal, please follow the instructions in the Malware Removal and Log Section Preparation Guide
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team.Start a new topic
, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.