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Majuwe Virus


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18 replies to this topic

#1 Aramus

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Posted 16 April 2015 - 02:17 PM

Hello,

          I have a virus on my windows 8.1 32 bit laptop called Majuwe.

 

Please could I have the answer to get rid of this annoying virus


Edited by hamluis, 16 April 2015 - 02:42 PM.
Moved from Win 8 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 RolandJS

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Posted 16 April 2015 - 02:30 PM

The regular BC techs are going to ask you:  what current antivirus, antispy/mal-ware programs do you have?  Which program gave you the heads-up?  When they arrive, follow their advice, you can't go wrong.  If you have the utility from BleepingComputer's downloads, run Security Check, they will tell you how to post the results.


Edited by RolandJS, 16 April 2015 - 02:31 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 Aramus

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Posted 18 April 2015 - 02:45 PM

ok



#4 InadequateInfirmity

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Posted 18 April 2015 - 05:16 PM

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
7DUFn5c.png
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#5 Aramus

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Posted 19 April 2015 - 12:57 PM

Thanks!



#6 InadequateInfirmity

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Posted 19 April 2015 - 03:55 PM

Post the logs when ready.



#7 Aramus

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Posted 21 April 2015 - 11:12 AM

Sorry, i deleted the logs



#8 InadequateInfirmity

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Posted 21 April 2015 - 06:11 PM

How is your machine running?

 

 

Adware Removal Tool.
 
Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

LOr0Gd7.png

Hit Ok.

sYFsqHx.png

Hit next make sure to leave all items checked, for removal.

8NcZjGc.png


The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete,  then OK again to finish up. Post log generated by tool.

 

Step 2: ZHP Cleaner.

 

Download and save ZHP Cleaner to your desktop.

http://www.nicolascoolman.fr/download/zhpcleaner-2/

Right Click and run as administrator.

Click on the Repair button.

At the end of the process you will be asked to reboot your machine.

After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 

Step 3: Security Check.

 

Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document

 

 

 

Step 4: Minitoolbox.

 

Please download [b]MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

Eset Scan
 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

 
 
 esetonlinebtn.png
 

  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.


#9 Aramus

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Posted 22 April 2015 - 10:43 AM

minitoolbox : MiniToolBox by Farbar  Version: 14-04-2015

Ran by Aramus (administrator) on 22-04-2015 at 16:42:12
Running from "C:\Users\Aramus\Downloads"
Microsoft Windows 8.1  (X86)
Model: Aspire SW5-111 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter = WiFi (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="other_1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Aramus
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Wireless LAN adapter Local Area Connection* 4:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 40-E2-30-4C-31-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 40-E2-30-4C-31-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter WiFi:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter
   Physical Address. . . . . . . . . : 40-E2-30-4C-31-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::981f:b9f8:b178:de45%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.83(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 22 April 2015 16:32:08
   Lease Expires . . . . . . . . . . : 23 April 2015 16:32:08
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 71361072
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-F6-5C-A7-00-23-55-8C-65-68
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:14a4:282b:ae61:b9fc(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::14a4:282b:ae61:b9fc%10(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 402653184
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-F6-5C-A7-00-23-55-8C-65-68
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    google.com
Addresses:  2a00:1450:4009:80a::200e
 31.55.163.244
 31.55.163.247
 31.55.163.249
 31.55.163.246
 31.55.163.248
 31.55.163.251
 31.55.163.245
 31.55.163.250
 
 
Pinging google.com [31.55.163.246] with 32 bytes of data:
Reply from 31.55.163.246: bytes=32 time=33ms TTL=57
Reply from 31.55.163.246: bytes=32 time=33ms TTL=57
 
Ping statistics for 31.55.163.246:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 33ms, Maximum = 33ms, Average = 33ms
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=135ms TTL=46
Reply from 98.139.183.24: bytes=32 time=135ms TTL=46
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 135ms, Maximum = 135ms, Average = 135ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...40 e2 30 4c 31 f9 ......Microsoft Hosted Network Virtual Adapter
  5...40 e2 30 4c 31 f9 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...40 e2 30 4c 31 f9 ......Realtek RTL8723BS Wireless LAN 802.11n SDIO Network Adapter
  1...........................Software Loopback Interface 1
  9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 10...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.83     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.83    281
     192.168.1.83  255.255.255.255         On-link      192.168.1.83    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.83    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.83    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.83    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 10    306 2001::/32                On-link
 10    306 2001:0:9d38:90d7:14a4:282b:ae61:b9fc/128
                                    On-link
  4    281 fe80::/64                On-link
 10    306 fe80::/64                On-link
 10    306 fe80::14a4:282b:ae61:b9fc/128
                                    On-link
  4    281 fe80::981f:b9f8:b178:de45/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
 10    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\system32\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\windows\system32\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\windows\system32\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\windows\system32\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\windows\system32\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\windows\system32\wshbth.dll [51200] (Microsoft Corporation)
Catalog9 01 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 11 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 12 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 13 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 14 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 15 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 16 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 17 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 18 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 19 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 20 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 21 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 22 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 23 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 24 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 25 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 26 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 27 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 28 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 29 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 30 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 31 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 32 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 33 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 34 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 35 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 36 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 37 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 38 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 39 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 40 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 41 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 42 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 43 C:\windows\system32\mswsock.dll [270848] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/22/2015 04:32:30 PM) (Source: DptfPolicyLpmService) (User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/21/2015 08:38:00 PM) (Source: DptfPolicyLpmService) (User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/21/2015 07:09:42 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (04/21/2015 05:41:19 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (04/21/2015 05:04:23 PM) (Source: DptfPolicyLpmService) (User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/20/2015 10:16:07 PM) (Source: DptfPolicyLpmService) (User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/20/2015 06:14:03 PM) (Source: Application Hang) (User: )
Description: The program BackgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 32c
 
Start Time: 01d07b8c542d7487
 
Termination Time: 4294967295
 
Application Path: C:\windows\System32\BackgroundTaskHost.exe
 
Report Id: a35e77df-e780-11e4-977e-40e2304c31f9
 
Faulting package full name: Microsoft.BingNews_3.0.4.268_x86__8wekyb3d8bbwe
 
Faulting package-relative application ID: AppexNews
 
Error: (04/20/2015 05:51:08 PM) (Source: DptfPolicyLpmService) (User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/19/2015 09:33:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: audacity.exe, version: 2.1.0.0, time stamp: 0x550fc657
Faulting module name: wxbase28u_vc_custom.dll, version: 6.3.9600.17736, time stamp: 0x550f42bd
Exception code: 0xc0000135
Fault offset: 0x00097751
Faulting process ID: 0x19f4
Faulting application start time: 0xaudacity.exe0
Faulting application path: audacity.exe1
Faulting module path: audacity.exe2
Report ID: audacity.exe3
Faulting package full name: audacity.exe4
Faulting package-relative application ID: audacity.exe5
 
Error: (04/19/2015 07:33:43 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00E12618).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
 
System errors:
=============
Error: (04/22/2015 04:32:05 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (04/22/2015 04:32:04 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service failed to start due to the following error: 
%%3
 
Error: (04/21/2015 08:37:30 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (04/21/2015 08:37:29 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service failed to start due to the following error: 
%%3
 
Error: (04/21/2015 08:37:27 PM) (Source: BugCheck) (User: )
Description: 0x1000000a (0x83e94dd8, 0x000000ff, 0x00000000, 0x81662250)C:\windows\Minidump\042115-15718-01.dmp042115-15718-01
 
Error: (04/21/2015 08:37:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 20:24:40 on ‎21/‎04/‎2015 was unexpected.
 
Error: (04/21/2015 05:03:48 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (04/21/2015 05:03:47 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service failed to start due to the following error: 
%%3
 
Error: (04/20/2015 10:15:34 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (04/20/2015 10:15:33 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service failed to start due to the following error: 
%%3
 
 
Microsoft Office Sessions:
=========================
Error: (04/22/2015 04:32:30 PM) (Source: DptfPolicyLpmService)(User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/21/2015 08:38:00 PM) (Source: DptfPolicyLpmService)(User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/21/2015 07:09:42 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (04/21/2015 05:41:19 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (04/21/2015 05:04:23 PM) (Source: DptfPolicyLpmService)(User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/20/2015 10:16:07 PM) (Source: DptfPolicyLpmService)(User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/20/2015 06:14:03 PM) (Source: Application Hang)(User: )
Description: BackgroundTaskHost.exe6.3.9600.1638432c01d07b8c542d74874294967295C:\windows\System32\BackgroundTaskHost.exea35e77df-e780-11e4-977e-40e2304c31f9Microsoft.BingNews_3.0.4.268_x86__8wekyb3d8bbweAppexNews
 
Error: (04/20/2015 05:51:08 PM) (Source: DptfPolicyLpmService)(User: )
Description: DptfPolicyLpmServiceServiceMainThread:  App specific mode was turned off, but timer was not running.
 
Error: (04/19/2015 09:33:12 PM) (Source: Application Error)(User: )
Description: audacity.exe2.1.0.0550fc657wxbase28u_vc_custom.dll6.3.9600.17736550f42bdc00001350009775119f401d07ae00b138c60C:\Users\Aramus\AppData\Local\Temp\Temp1_audacity-win-2.1.0.zip\Audacity\audacity.exewxbase28u_vc_custom.dll4bf8facd-e6d3-11e4-977d-8d82d6ce19ad
 
Error: (04/19/2015 07:33:43 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00E12618)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
 
 
=========================== Installed Programs ============================
abDocs Office AddIn (HKLM\...\{DCBF3379-246B-47E1-8173-639B63940838}) (Version: 3.01.2006 - Acer Incorporated)
abMedia (HKLM\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 2.07.2004.0 - Acer Incorporated)
abPhoto (HKLM\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 3.02.2003.0 - Acer Incorporated)
Acer Care Center (HKLM\...\{A424844F-CDB3-45E2-BB77-1DDE4A091E76}) (Version: 1.00.3013 - Acer Incorporated)
Acer Explorer Agent (HKLM\...\{20018169-434E-4242-BC65-EB21CF091D54}) (Version: 2.00.3000 - Acer Incorporated)
Acer Hover Access (HKLM\...\{02488282-6E9D-42B0-877E-2AA34580E578}) (Version: 1.00.3001 - Acer Incorporated)
Acer Launch Manager (HKLM\...\{C18D55BD-1EC6-466D-B763-8EEDDDA9100E}) (Version: 8.00.8115 - Acer Incorporated)
Acer Quick Access (HKLM\...\{C1FA525F-D701-4B31-9D32-504FC0CF0B98}) (Version: 1.01.3016.0 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{D6B57AF2-2406-49E4-B219-EAA8B0B9F3CF}) (Version: 6.00.8108 - Acer Incorporated)
Acer Screen Grasp (HKLM\...\{84443E5D-0767-438B-B1C8-6A52FAB2101B}) (Version: 1.02.3006 - Acer Incorporated)
Acer Touch Tools (HKLM\...\{BB1F8130-3CB3-4896-9D28-770DFFFDE59C}) (Version: 1.01.3001 - Acer Incorporated)
Acer User Experience Improvement Program App Monitor Plugin (HKLM\...\{D6CCDCA8-31C1-4A63-AED0-27A4CD43F332}) (Version: 1.02.3005 - Acer Incorporated)
Acer User Experience Improvement Program Framework (HKLM\...\{F89EF116-C406-4436-AC12-2FEF6A6F117C}) (Version: 1.02.3005 - Acer Incorporated)
Acer Video Player (HKLM\...\{B6846F20-4821-11E3-8F96-0800200C9A66}) (Version: 1.00.2005.0 - Acer Incorporated)
Audacity 2.1.0 (HKLM\...\Audacity_is1) (Version: 2.1.0 - Audacity Team)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2215 - AVAST Software)
Cisco EAP-FAST Module (HKLM\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Earth Plug-in (HKLM\...\{4AB54F11-2F8C-11E3-B09F-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3383 - Intel Corporation)
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 4.2.6.1 - IObit)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{3994d355-238a-4612-af93-26d13deddef1}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 3.1 (HKLM\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
REALTEK Bluetooth (HKLM\...\InstallShield_{192979A0-37F4-4703-B1BB-62052142CE44}) (Version: 1.0.53.40723 - Realtek Semiconductor Corp.)
REALTEK Bluetooth (Version: 1.0.53.40723 - REALTEK Semiconductor Corp.) Hidden
Realtek I2S Audio (HKLM\...\{89A448AA-3301-46AA-AFC3-34F2D7C670E8}) (Version: 0.22 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM\...\{33AABC60-A52F-41FF-B2B9-17321240CD5}) (Version: 1.01.0243 - REALTEK Semiconductor Corp.)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.6.4f1 - Unity Technologies ApS)
WinRAR 5.21 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
Zemana AntiMalware (HKLM\...\{8F0CD7D1-42F3-4195-95CD-833578D45057}_is1) (Version: 2.10.2.18 - Zemana Ltd.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 52%
Total physical RAM: 1931.36 MB
Available physical RAM: 922.84 MB
Total Pagefile: 3339.36 MB
Available Pagefile: 1998.84 MB
Total Virtual: 2047.88 MB
Available Virtual: 1937.26 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Aramus) (Fixed) (Total:21.9 GB) (Free:5.71 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ARAMUS
 
Administrator            Aramus                   Guest                    
 
 
**** End of log ****


#10 Aramus

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Posted 22 April 2015 - 11:21 AM

eset online scanner: C:\AdwCleaner\Quarantine\C\windows\system32\roboot.exe.vir a variant of Win32/Systweak.A potentially unwanted application

C:\Program Files\Techsmart Computer\amnet.dll a variant of Win32/Techsnab.H potentially unwanted application
C:\Users\Aramus\AppData\Roaming\32FE10D0-1426953090-81E4-3CCC-40E2304C31F9\Uninstall.exe Win32/Adware.ConvertAd.EB application


#11 Aramus

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Posted 22 April 2015 - 11:23 AM

Security check:  Results of screen317's Security Check version 1.00  

   x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
avast! Antivirus   
 Antivirus out of date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (41.0.2272.101) 
 Google Chrome (41.0.2272.118) 
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast ng vbox\AvastVBoxSVC.exe 
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C::  
````````````````````End of Log`````````````````````` 


#12 Aramus

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Posted 22 April 2015 - 03:25 PM

adaware removal tool: * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 

 
Adware Removal Tool v3.9
Time: 2015_04_22_17_24_14
OS: Windows 8 - 32 Bit
Account Name: Aramus
U0L0S27
 
\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\
 
Deleted - File - C:\program files\Common Files\Wondershare\Wondershare Helper Compact\Wondershare Helper Compact.exe
Deleted - File - C:\program files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
Deleted - File - C:\program files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe_temp
Deleted - File - C:\program files\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.ini
Deleted - Folder - C:\program files\Wondershare
Deleted - Folder - C:\ProgramData\Wondershare
Deleted - Folder - C:\ProgramData\Wondershare Video Editor
Deleted - Folder - C:\Users\Aramus\Appdata\Local\Wondershare
Deleted - Folder - C:\Users\Aramus\Appdata\Local\Wondershare\WSHelper
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Download\iLivid\Capabilities:applicationname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Download\iLivid\Capabilities\FileAssociations:.torrent
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\run:wondershare helper compact.exe
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}:masterclsid
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2EECD738-5844-4A99-B4B6-146BF802613B}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}:dllname
Deleted - RegistryValueData - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{98889811-442D-49DD-99D7-DC866BE87DBC}:dllname
Deleted - RegistryValue - HKEY_LOCAL_MACHINE\SOFTWARE\microsoft\windows\Currentversion\run:wondershare helper compact.exe
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE:Wondershare
Deleted - RegistryKey - HKEY_CURRENT_USER\SOFTWARE:Wondershare
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Download:iLivid
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{2EECD738-5844-4A99-B4B6-146BF802613B}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{472734EA-242A-422B-ADF8-83D1E48CC825}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Deleted - RegistryKey - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility:{98889811-442D-49DD-99D7-DC866BE87DBC}
 
\\ Finished


#13 Aramus

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Posted 22 April 2015 - 03:49 PM

ZPH Cleaner: ~ ZHPCleaner v2015.4.21.178 by Nicolas Coolman (22/04/2015)

~ Run by Aramus (Administrator)  (22/04/2015 21:33:31)
~ State version : Version KO
~ Type : Repair
~ Report : C:\Users\Aramus\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\Aramus\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
~ Windows 81, 32-bit  (Build 9600)
 
 
---\\  Services (0)
~ No malicious items found.
 
 
---\\  Browser internet (1)
REPLACED Chrome URL: hxxp://www.google.co.uk/,hxxp://www.search.ask.com/?o=APN10645A&gct=hp&d=406-362&v=n8811-84&t=4,hxxp[...] (Hijacker.LuckySearches)
 
 
---\\  Hosts file (0)
~ No malicious items found.
 
 
---\\  Scheduled automatic tasks. (0)
~ No malicious items found.
 
 
---\\  Explorer ( File, Folder) (0)
~ No malicious items found.
 
 
---\\  Registry ( Key, Value, Data) (0)
~ No malicious items found.
 
 
---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Mozilla Firefox)
~ Browser not found (Opera Software)
 
 
---\\ Statistics
~ Items scanned : 56188
~ Items found : 0
~ Items cancelled : 0
~ Items repaired : 1
 
 
End of clean at 21:47:58
===================
ZHPCleaner-[R]-22042015-21_47_58.txt


#14 InadequateInfirmity

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Posted 22 April 2015 - 06:43 PM

How are things running?



#15 Aramus

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Posted 23 April 2015 - 10:32 AM

At the moment the redirect hijacker virus has been removed and my pc runs alot faster.






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