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Old Hp Laptop Freezes shortly after startup


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#1 seth21

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Posted 16 April 2015 - 02:07 PM

Hello all,

 

Our work has an older HP laptop running windows 7.  We need to use it to do a short training connected to our conference room TV via HDMI cable tomorrow. 

 

However, when started normally, it will freeze within a few minutes after booting up.  ie: if you don't log in, it will freeze when selecting which user to log in as, or if you do log in, you have a minute or 2 before everything freezes completely.... can't move mouse, no response to ctrl-alt-delete etc.

 

It runs fine in safe mode and safe mode with networking.

 

I can access what we need to use for the training in safe mode, but cannot get the laptop to use our conference room TV as a monitor. This would be a perfectly fine stopgap for the time being if someone could help with this if the laptop appears to be a lost cause.  We JUST had to replace the TV, so trying very hard to get this to work without replacing the laptop as well.

 

Much appreciated.



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#2 RolandJS

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Posted 16 April 2015 - 02:23 PM

My first guess is a clash of graphics card, current drivers, and related software.  BC downloads has a utility called MiniToolBox. Download and run it, save the results [regular BC techs will tell you how to post that].  If you decide to download Piriform's Speccy [make sure it is from Piriform's website], run it and save the results - again, the good regular BC techs will tell you how to post the results.  Follow their advice, you won't go wrong!


Edited by RolandJS, 16 April 2015 - 02:24 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 seth21

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Posted 16 April 2015 - 02:28 PM

Thanks! I will try to get that posted as soon as I can.



#4 RolandJS

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Posted 16 April 2015 - 02:48 PM

Save the results on your hard-drive; let the BC regulars tell you how they want you to post the results.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 hamluis

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Posted 16 April 2015 - 03:02 PM

Since safe mode encounters no problem...while normal mode does...I would uninstall the current graphics drivers (via Device Manager), then reinstall them and reboot.

 

Then see how it all works.

 

Louis






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