First time to pose a question but have had the privilege of following your forums for a while (made an account to post this question) and I believe I need your help before I try to "fix" this problem myself.
Excuse any ignorance on my part, my husband who just recently passed handled this type of thing and while I do have an Engineering background, computers are not my strongest suit.
I noticed about a month ago that I started to get this box in the upper right-hand corner of my screen asking me to contact an 888# for PC Support/help as my system was running slow. I knew it was bogus because my husband has the firewall set really high and we use mostly Opera as a browser as it controls better ad-blocks, etc. in our opinion. I made the mistake of having to use Firefox for a web page that Opera was not compatible with and this is when this box started showing up. At first it was just annoying but now the system seems bogged down continuously. When I looked in the Task Manager to try and see what is eating the resources, I really only see one thing that truly sticks out : "Coupons_and_fun_notification_service.exe *32". In the pop-up box, in small print, I see this same company logo. So I know this is where it is coming from. I can't kill it. I have tried but do not want to damage anything on the system that may be irreversible. It has to be from that web page in Firefox, which had a ton of pop-up ads even though the pop-up blocked was checked in the Firefox settings. I find this tool in Firefox useless.
Also, when I look at the AMD device monitor that constantly runs, I never see any of the cores past 55% and the CPU usage around 35-60% even when gaming. That is what is so frustrating, that it is bogging the system down but there is no clear-cut way for me to see anything to "kill" for lack of a better word.
Here are the computer stats:
Windows 7 Home Premium , service pack 1
64-bit operating system
AMD FX-4100 Quad-Core Processor 3.60 GHz
8 GB of installed RAM
AMD Radeon HD 6700 Series video card
Samsung HD160JJ ATA Device - hard drive (he has 2 other small ones in the pc)
I am awaiting your instructions as I do not want to run any diagnostics that I have seen in other threads before you tell me to
Thanking you in advance for your kind help,
P.S.- I tried to attach an .odt file to show you a pic of the Processes/Task Manager and the ad pop-up itself but I got an error message saying that I was not permitted to upload this kind of file. User error I am sure, sorry