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Windows 7 Professional Can't Get Into Safe Mode


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#1 charles1867

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Posted 15 April 2015 - 10:30 AM

I have been using Windows 7 Professional for over a year and have

gotten into Safe Mode with the F8 key with no problems during restart.

In the last month I have found that restart and pushing

F8 key will not access Safe Mode.  System just goes back and loads

windows.

I have used MSI Config to use safe boot with internet and that works

ok.

I have read about a program called SMFixer that is supposed to

repair the Safe Boot.  My program herdprotect scanner is flagging

it as a trojan.  Malwarebytes and Emsisoft Internet Security do not

find any error's when scan the setup file.

Can anyone give advise on this program, is it a trojan or some

virus?  Does anyone know if the program can repair Safe Boot?

 

Thank you for your assistance



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#2 Aura

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Posted 15 April 2015 - 10:49 AM

Hi charles1867 :)

I've looked around a bit, and from what I saw, SMFixer looks like a legitimate application. However, the website where you downloaded it from might not have a legitimate copy, hence why herdProtect detects it. On a side note herdProtect is still in beta, so it can have a lot of false positive and it works like VirusTotal. It's not because one or two Antivirus programs flags a file as malicious that it indeed is. And if many Antivirus programs flags a legitimate file as a malware, it's most likely because it have malware-like behavior in order to do what it's supposed to do (like a few legitimate programs that you can download here on BleepingComputer). Is it possible for you to send me a PM of the website where you downloaded SMFixer from?

Also, did you try holding F8 when booting into Windows, to see if it brings up the Advanced Boot Menu?

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#3 hamluis

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Posted 15 April 2015 - 04:07 PM

Worth a read, IMO:  http://www.bleepingcomputer.com/forums/t/402425/cant-get-into-safe-mode/ .

 

Louis



#4 Aura

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Posted 15 April 2015 - 06:36 PM

I scanned the SMFixer executable from Softpedia on VirusTotal:

https://www.virustotal.com/fr/file/d61b4c1ef4be9bb9d55d40b9639c17b18a6bd2d0254732520bef2d0a1034b148/analysis/1429140848/

I don't know "Rising", so I guess its detection doesn't really matter, the McAfee Artemis detection is a "generic" one, most likely a false positive, same for the Dr.Webb one. Looks like this file is safe to me.

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#5 charles1867

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Posted 16 April 2015 - 11:40 AM

Hamluis,

I followed your link from yesterday   http://www.bleepingcomputer.com/forums/t/402425/cant-get-into-safe-mode/ .

and after reading the information, located the program Superantispyware free on the website and also the professional version.

I tried both the free and professional and found that in the repair section the repair broken safeboot key is no longer available.

Might you have any other ideas on getting safeboot back operational?



#6 charles1867

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Posted 16 April 2015 - 11:48 AM

Thanks Aura for the update on SMFixer that you got scanned yesterday.

I will give the program a try later this week, once I wrap up work on Tax's.

Thanks so much



#7 hamluis

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Posted 16 April 2015 - 12:25 PM

Restoring Safe Mode with a .REG file « Didier Stevens - http://blog.didierstevens.com/2007/02/19/restoring-safe-mode-with-a-reg-file/ .

 

Louis



#8 charles1867

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Posted 17 April 2015 - 09:03 AM

Thank you so much for your assistance hamluis and the reg key links.  :thumbsup:

I have read them and looked at the post and downloaded both of the

zip files you listed in the two posts.  Will give them a try if the SMFixer

does not correct the safeboot problem.


Edited by charles1867, 17 April 2015 - 09:04 AM.


#9 PhotoAce

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Posted 17 April 2015 - 11:32 PM

I hesitate to suggest this, but have you checked that the F8 key on your keyboard is working?



#10 charles1867

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Posted 18 April 2015 - 11:55 AM

Thanks for your suggestion on the F8 key maybe not working.

I find that the F8 key will get me to the are where I can select

boot options, Legacy and etc.  Just not giving me the SafeBoot mode.



#11 JohnC_21

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Posted 18 April 2015 - 01:09 PM

When you get to that menu from F8 what happens when you press the Esc key?


Edited by JohnC_21, 18 April 2015 - 01:11 PM.


#12 Aura

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Posted 18 April 2015 - 03:18 PM

charles, you mean the motherboard boot options right, not the Windows one?

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#13 charles1867

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Posted 29 April 2015 - 08:52 PM

I have tried the SMFixer program and the Safeboot reg  key repairs and unable to

correct the problem getting into Safemode on restart with F8 key.

 

When I press F8 before Dell Splash screen, takes me to the F2 option where I can set motherboard,

boot, power, drive selection and all.  Also have a F12 option which select Legacy boot and something

else, can't remember.  Presently is set to Legacy boot.

 

Once Dell splash screen is gone and before Windows Screen pushing F8 does nothing,

get no safeboot options.

 

I can get into Safemode by using the msconfig setup and chosing safeboot - so maybe

its not worth my time trying to get the normal F8 safemode boot to work as I have all ready

spent many hours working on the current ideas and suggestions>



#14 Aura

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Posted 01 May 2015 - 07:07 AM

Are you using a computer or a laptop?

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#15 charles1867

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Posted 01 May 2015 - 11:05 AM

I am using a Dell XPS8700 Desktop, I have had it for about 2 1/2 years and been

able to boot to safe mode until about 6 weeks ago.  I have no memory of what I

may have been doing when it started to fail and I don't know exactly when it failed

as may have only tried the F8 key on restart once a week.

Since the computer is running ok and have cloned the drive and running on the

cloned drive ok - can a windows 7 repair be run from the Dell disk that came

with the system?  I tried it once before, but it failed - I found the MBR was

corrupted as would not clone at that time.  I have repaired the MBR, do you

suggest another windows 7 repair try from the Dell disk?

Thanks






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