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Graphic Card Problem


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4 replies to this topic

#1 tomoni1

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Posted 15 April 2015 - 10:29 AM

I do not know if this the proper forum for this matter,but I appreciate your help.

We have an HP Envy Laptop,and lately we have been having serious issues with the graphic card,specially when we try to stream movies to our TV. It works sometimes,but all of a sudden the next day,the graphic card disapears from Device Manager,and we have to install it again.We have updated the drivers,but still having the same problem.Looking in Device Manager,I noticed this Laptop has two graphic cards, one is an Intel® HD,and the other one is an ATI Mobility Radeon HD 5650.The card we having problems with is the ATI card.
I have been reading the HP support sites,and apparently this is a common problem with this line of Laptops,and the proposed solutions are very confusing,since it has something to do with a card switching mechanism.
Maybe you guys,migth had come across a simpler solution to this matter.
Your assistance is greatly appreciated.
Thanks!     



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#2 hamluis

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Posted 16 April 2015 - 12:51 PM

If you are not using the Intel graphics...there's no reason that driver should be installed, IMO.  I would go into the BIOS and disable the Intel graphics, that eliminates it as a potential problem of any sort.

 

Louis



#3 tomoni1

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Posted 17 April 2015 - 12:22 PM

Thank Louis. But I understand that the Intel graphic card is the main card for this Notebook HP ENVY 14-121NR Model.



#4 OldPhil

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Posted 17 April 2015 - 01:04 PM

As Louis stated shut off the Intel graphic in the bios, it is part of the processor not a separate entity. 


Edited by OldPhil, 17 April 2015 - 04:41 PM.

Honesty & Integrity Above All!


#5 Rocky Bennett

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Posted 17 April 2015 - 03:54 PM

I would simply disable the Intel graphics card from your system.

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