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Hard disk losing space?


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#1 fishykittens

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Posted 15 April 2015 - 07:55 AM

Hello

 

I have a problem which I thought I might post up here in hope someone can assist me.

 

Okay:

My internal hard disk is 230gb, but for some reason it says only 28.5gb is free even though i've only used up 110gb when I check the properties of all the files combined (i.e. highlight all the files, right click and properties).

Here is a screen shot

I have 3 hard disk, only one that is affected is the C Drive, the other 2 are not.

 

Here is the the story:

Prior to then I used to have had about 90gb free space on my 230 gb drive (Used as C drive), and then one day my harddisk started to fill itself up even though I wasn't moving any data or downloading any files. On that same day, my hard-disk free space started to progressively drop from about 90gb free space to about 18gb free space, I then quickly powered off my laptop and then powered my laptop back on and ever since then it has been stuck with 18gb free space.

 

I then began my research and I came across this thread on this forum - I went through the steps one by one and purged my computer of potentially unwanted malware (which only identified and removed a single strangely named program called 'OpenCandy') and in the end I was only able to recover up to 28.5gb free space on my hard disk mostly from deleting old windows update files.

 

My question is - if I have only used up 110gb, where has the remaining 120 gb of free space gone? and why is it only showing 28.5gb? The odd thing is when I run the software called JDiskReport (a java based program that shows the sizes occupied by the files on the harddisk) It says that I am only using up 110gb (no surprises there) out of a maximum 230gb...but then why do I only have 28.5gb free space when I should have about 120gb worth of free space?

 

I use Windows 7 64bit (which I have read should only take up about 20gb). I have also used Malware Bytes to scan the system and my main virus-scan software is AVG AntiVirus Free Edition

 

Any assistance would be greatly appreciated.

 

Thank you for taking the time to read this



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#2 Aura

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Posted 15 April 2015 - 08:16 AM

Hi fishykittens :)

It's possible that you have hidden system files that are taking up a lot of space. Go in the Folder Options, and check Show hidden files, folders and drives and uncheck Hide protected operating system files (recommended). Then go back on your C: drive, and check the size of the newly appeared files.

Also, if you use WinDirStat, how much used space does it reports?

https://windirstat.info/

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#3 fishykittens

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Posted 15 April 2015 - 08:24 AM

Hello Aura

 

First and foremost, thank you for your response

 

I have tried checking Show hidden files, folders and drives and uncheck Hide protected operating system files (recommended), the size of the newly appeared files in total is now 117gb.

 

If it helps any, I have also defragged the disk and performed a disk clean-up previously.



#4 Aura

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Posted 15 April 2015 - 08:25 AM

Can you use WinDirStat to see where most most of your disk space is taken? On top of that, I would like a screenshot of your Disk Management console.

mYEYEX7.pngDisk Management Utility
Follow the instructions below to open the Disk Management Utility:
  • For Windows 7, click on the Windows Start Menu, right-click on Computer and select Manage (requires Admin Rights). From there, click on Disk Management in the left pane;
  • For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select Disk Management;
  • For Windows 8,1 bring the cursor on the Windows logo, right-click on it and select Disk Management;
  • Open the window to its full size, then take a screenshot of it and attach it to your next reply;
mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attaching the screenshot in your reply
    • Go in your thread and click on the Reply to this topic button in the top-right corner;
      85hPFGu.png
    • Below the text box you'll have the option to Attach files. Click on the Choose Files... button, navigate to your screenshot and select it;
      LKVBzF7.png
    • Once done, add a comment to your reply and post it;

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#5 fishykittens

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Posted 15 April 2015 - 08:33 AM

All done as instructed

 

I attached a screen of my Disk Management and also one of my WinDirStat

Attached Files



#6 Aura

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Posted 15 April 2015 - 08:40 AM

Click on your Start Menu, then right-click on Computer and select Properties. From there, click on Advanced System Settings in the left pane. Go to the System Protection tab and click on the Modify button. What is the maximum usaged defined for the System Restore, and what is it's actual usage?

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#7 fishykittens

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Posted 15 April 2015 - 08:44 AM

It says current Usage 95.24gb, max usage 115.50gb

 

Thanks



#8 coxchris

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Posted 15 April 2015 - 08:59 AM

Is this hard drive a SSD?


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#9 Aura

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Posted 15 April 2015 - 09:01 AM

This is your issue. That 120Gb of space is reserved for the System Restore, hence why you don't see it as "free space" on your drive. And you have way too many System Restore Points. From the window you are currently on, delete every System Restore Points with the Delete button, and reduce the maximum usage to 15% of the hard drive capacity (or 10%). Once done, create a new Restore Point. Check your drive space after.

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#10 coxchris

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Posted 15 April 2015 - 09:06 AM

On a 90GB SSD I used about 5-10% of my SSD for referencing a SSD hard Drive. 


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#11 fishykittens

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Posted 15 April 2015 - 09:10 AM

Is this hard drive a SSD?

 

I don't think so, SSD means Solid State Drive right? How can I tell?

 

 

This is your issue. That 120Gb of space is reserved for the System Restore, hence why you don't see it as "free space" on your drive. And you have way too many System Restore Points. From the window you are currently on, delete every System Restore Points with the Delete button, and reduce the maximum usage to 15% of the hard drive capacity (or 10%). Once done, create a new Restore Point. Check your drive space after.

 

Thank you so very much! I followed all your instructions and dropped the maximum usage down to 15% as intstructed and now I have about 115 gb free!

One last question, how come I haven't had this Issue until now? I mean I've been using this laptop for almost 5 years now and this hasn't happened before.



#12 Aura

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Posted 15 April 2015 - 09:12 AM

Maybe you're using a program that increases the maximum usage of the System Restore over time, like one of these useless PC Booster/Optimizer program. If you want, I can take a look at your program and see if one of them could have caused it? I doubt your hard drive is a SSD, except if you have a SSD of 500Gb+ which would be over $300.

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#13 fishykittens

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Posted 15 April 2015 - 09:19 AM

I see, I'm was'nt aware that I was using any software like that since I don't know very much about computing. But it is good that you alerted me to the existence of a program with such functions. How do I check for those booster programs and is it neccesary that I remove them?

 

And you probably are correct, this laptop probably isn't a SSD.



#14 Aura

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Posted 15 April 2015 - 09:21 AM

I can help you check for these programs, just follow the instructions below :)

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#15 fishykittens

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Posted 15 April 2015 - 09:23 AM

Thanks,

I tried to install that but my virus scan keeps setting off and blocking the download saying it is a suspicious file

what should I do?






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