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New Malware?


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#1 Westley A

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Posted 14 April 2015 - 09:14 PM

Hi,

 

I do PC support for SMB's and, unfortunately, my clients do tend to catch a virus here and there. I've had great luck cleaning them on my own using AVG, MalwareBytes, JRT, TFC, and other tools found here on BleepingComputer.

 

I've now run across one that I can seem to clear away. I've narrowed down to a couple of suspect files/folders, but can't find anything about them when doing a Google search.

 

c:\programdata\RoqucLalij

c:\users\Debbie\AppData\Local\edacu

 

I found this entry in the registry

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RoqucLalij"="c:\programdata\RoqucLalij\OaveQoszi.bxa"
 
If I delete it, it comes back. I've tried deleting the OaveQoszi.bxa file and it comes back.
 
I've run AVG, JRT, TFC, TDSSKiller, HiJackThis, MalwareBytes, MaylwareBytes AntiRootkit, HitManPro 64, and ComboFix on this to no avail.
 
I have now pulled the drive out and connected it to as a secondary drive to another machine and am running TrendMicro's Housecall on it.
 
In the meantime, wondering if anyone else has seen this?
 
The client called me originally because they could not open IE 10. If would open the window and then close right-away.
 
Since getting in front of the machine myself, it is very sluggish (IE will open but takes a while to be responsive - more so than it should). Viewing processes in Task Manager I can see an extra instance of Explorer, several CMD instances, several TrustedInstaller instances, and several REGEDIT instances.
 
The machine is Dell OPtiPlex 3020, WIndows 7 Pro, 64 bit, 4GB RAM.
 
Thanks,
Westley
 


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#2 quietman7

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Posted 15 April 2015 - 05:00 AM

Since you already ran ComboFix due to possible malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.

Further, many of the scanning tools we use in this forum are not capable of detecting (removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a FRST log for further investigation.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#3 Westley A

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Posted 15 April 2015 - 07:53 AM

New topic created.

 

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#4 quietman7

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Posted 15 April 2015 - 08:30 AM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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