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Cleaned my computer, now the performance is poor.. Post #2


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12 replies to this topic

#1 bjohnson1982

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Posted 14 April 2015 - 02:33 PM

I was directed to re post my topic. 

 

I took my computer apart awhile ago and since I've put it back together it runs poor.  I'm curious if the memory is installed correctly or I possibly damaged some hardware.  I've noticed that "flash" crashed frequently and my web browsers, firefox and chrome, frequently freeze.

 

I have a Toshiba Satellite L675 running Windows 7 Home.

 

In the last post, I was instructed to run several programs cleaning up my computer which improved the performance, but I believe there is still some core issues remaining.

Thank you.

 

 

Here's the previous post:

http://www.bleepingcomputer.com/forums/t/571631/cleaned-my-computer-now-the-performance-is-poor/page-2



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#2 Aura

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Posted 14 April 2015 - 02:42 PM

Hi bjohnson1982 :)

I'll see if I can assist you with your issue. However, I'll need a fresh set of logs.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 bjohnson1982

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Posted 14 April 2015 - 05:34 PM

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Beejous (administrator) on 14-04-2015 at 17:33:45
Running from "C:\Users\Beejous\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite L675 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/14/2015 00:22:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 49327

Error: (04/14/2015 00:22:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 49327

Error: (04/14/2015 00:22:02 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2015 00:22:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 48329

Error: (04/14/2015 00:22:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 48329

Error: (04/14/2015 00:22:01 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2015 00:22:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 47330

Error: (04/14/2015 00:22:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 47330

Error: (04/14/2015 00:22:00 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/14/2015 00:21:59 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 46332


System errors:
=============
Error: (04/14/2015 04:58:34 PM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (04/14/2015 10:21:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (04/11/2015 10:33:36 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (04/10/2015 04:19:23 PM) (Source: DCOM) (User: )
Description: {ED1D0FDF-4414-470A-A56D-CFB68623FC58}

Error: (04/10/2015 01:36:15 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (04/09/2015 06:43:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PCCUJobMgr service.

Error: (04/09/2015 06:43:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume TI105837W0G.

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume TI105837W0G.

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume TI105837W0G.


Microsoft Office Sessions:
=========================


 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 6.2.1 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.1.19610 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.7.1.19610 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.9) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.9 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.5.9.615 - Adobe Systems, Inc.)
Adobe Shockwave Player 11.6 (HKLM-x32\...\{FF2A5498-4EFE-430F-A138-7EB365DBEBAD}) (Version: 11.6.1.629 - Adobe Systems, Inc)
Apple Application Support (HKLM-x32\...\{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}) (Version: 3.0 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{FE86CB0C-FCB3-4358-B4B0-B0A41E33B3DD}) (Version: 7.1.0.32 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C6579A65-9CAE-4B31-8B6B-3306E0630A66}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.2 (HKLM-x32\...\Audacity_is1) (Version: 2.0.2 - Audacity Team)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 1998142702.48.56.37162218 - Audible, Inc.)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
Belkin Setup and Router Monitor (HKLM-x32\...\Belkin Setup and Router Monitor_is1) (Version:  - )
Belkin USB Print and Storage Center (HKLM\...\Belkin USB Print and Storage Center) (Version: 1.0.0 - Belkin International, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.10 - Piriform)
CDisplay 1.8 (HKLM-x32\...\CDisplay_is1) (Version:  - dvd8n)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Chuzzle Deluxe (x32 Version: 2.2.0.82 - WildTangent) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
COTM Reminder by We-Care.com v4.1.24.2 (HKLM-x32\...\{0228288D-975E-42F7-9993-E91A82E6BBD9}) (Version: 4.1.24.2 - We-Care.com)
Cypherix LE 10 (HKLM-x32\...\cyple10_is1) (Version: 10 - Cypherix Software)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
DivX Setup (HKLM-x32\...\DivX Setup.divx.com) (Version: 2.5.0.15 - DivX, LLC)
DJ_AIO_05_F4400_Software_Min (x32 Version: 140.0.690.000 - Hewlett-Packard) Hidden
DJ_AIO_06_F2400_SW_Min (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
emWave2 (HKLM-x32\...\emWave22.2.5.4848) (Version: 2.2.5.4848 - Quantum Intech, Inc.)
Escape Rosecliff Island (x32 Version: 2.2.0.82 - WildTangent) Hidden
F2400 (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
F4400 (x32 Version: 140.0.696.000 - Hewlett-Packard) Hidden
FATE - The Traitor Soul (x32 Version: 2.2.0.82 - WildTangent) Hidden
GIMP 2.8.2 (HKLM\...\GIMP-2_is1) (Version: 2.8.2 - The GIMP Team)
Google Chrome (HKCU\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{A7365B85-57D8-39EA-BB3E-D20137E92369}) (Version: 5.41.0.0 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Deskjet F2400 All-In-One Driver Software 13.0 Rel .6 (HKLM\...\{CDBF8C2D-04B0-4F9B-9AE1-7422F7F0EC94}) (Version: 13.0 - HP)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (HKLM\...\{A800FCC9-8E1E-4D84-9CED-47870701FDE1}) (Version: 14.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Print Projects 1.0 (HKLM\...\HP Print Projects) (Version: 1.0 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{74DC0593-6BC6-4001-AD5F-D810AFB68D86}) (Version: 5.002.002.002 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden
hpPrintProjects (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.6.1001 - Intel Corporation)
iTunes (HKLM\...\{0D924CB2-2EA4-4044-BAF7-770202D6BD0D}) (Version: 11.1.4.62 - Apple Inc.)
Java Auto Updater (x32 Version: 2.1.6.0 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 29 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216026FF}) (Version: 6.0.290 - Oracle)
Java™ 7 Update 4 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217004FF}) (Version: 7.0.40 - Oracle)
JavaFX 2.1.0 (HKLM-x32\...\{1111706F-666A-4037-7777-210328764D10}) (Version: 2.1.0 - Oracle Corporation)
Jewel Quest 3 (x32 Version: 2.2.0.82 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM-x32\...\McAfee Security Scan) (Version: 2.0.181.2 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM-x32\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{AF5020D9-116A-46AC-A922-087592F37EC9}) (Version: 3.1.8.0 - Apple Inc.)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 37.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.1 (x86 en-US)) (Version: 37.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Norton PC Checkup (HKLM-x32\...\Norton PC Checkup_is1) (Version: 3.0.2.90.0 - NortonLive Services)
OpenOffice.org 3.2 (HKLM-x32\...\{5A13987D-55F4-4271-A40E-76AC9B1B38FD}) (Version: 3.2.9502 - OpenOffice.org)
Penguins! (x32 Version: 2.2.0.82 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (x32 Version: 2.2.0.82 - WildTangent) Hidden
Quickbooks Financial Center (HKLM-x32\...\{3B843B38-04B1-4CE6-8888-586273E0F289}) (Version: 2.02 - TOSHIBA Corporation)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
R for Windows 3.0.2 (HKLM\...\R for Windows 3.0.2_is1) (Version: 3.0.2 - R Core Team)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.17.304.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6069 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{0FB630AB-7BD8-40AE-B223-60397D57C3C9}) (Version: 2.00.0012 - Realtek)
Rosetta Stone Version 3 (HKLM-x32\...\{99011A6E-5200-11DE-BDB8-7ACD56D89593}) (Version: 3.4.5.0 - Rosetta Stone Ltd.)
Safari (HKLM-x32\...\{6D172D0A-B9F1-4046-AFAB-8599288545BF}) (Version: 5.34.55.3 - Apple Inc.)
Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden
Secunia PSI (2.0.0.4002) (HKLM-x32\...\Secunia PSI) (Version:  - )
Shred 1.06 (HKLM-x32\...\Shred_is1) (Version:  - AcmeBarGig Inc.)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.9.12585 - Skype Technologies S.A.)
Skype™ 6.16 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.16.105 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 140.0.213.000 - Hewlett-Packard) Hidden
SoulseekQt (HKLM-x32\...\SoulseekQt) (Version:  - )
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.2.6.g9977a14b - Spotify AB)
Status (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
The Weather Channel Desktop 6 (HKLM-x32\...\The Weather Channel Desktop 6) (Version:  - )
Toolbox (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.0 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.10 - TOSHIBA)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.07.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM-x32\...\InstallShield_{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}) (Version: 1.2.11.64 - TOSHIBA Corporation)
TOSHIBA eco Utility (Version: 1.2.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA eco Utility (x32 Version: 1.2.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.3.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.3.64 - TOSHIBA Corporation) Hidden
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E}) (Version: 1.63.0.6C - TOSHIBA CORPORATION)
TOSHIBA Flash Cards Support Utility (x32 Version: 1.63.0.6C - TOSHIBA CORPORATION) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version: 1.63.0.21C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (x32 Version: 1.63.0.21C - TOSHIBA CORPORATION) Hidden
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.6 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
TOSHIBA HDD/SSD Alert (x32 Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.3.198 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.5.10 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.38 - Toshiba)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.6.0.64 - TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version: 1.6.06.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.6.06.64 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.40 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE}) (Version: 1.63.0.9C - TOSHIBA CORPORATION)
TOSHIBA Supervisor Password (x32 Version: 1.63.0.9C - TOSHIBA CORPORATION) Hidden
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.3.3.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.3.3.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.3.3.64 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version: 1.1.1.15 - TOSHIBA Corporation)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
TrayApp (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 1.9.2 - Tweaking.com)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6FAA03BD-2B51-4029-9AD9-64A3B8E3C84C}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Utility Common Driver (x32 Version: 1.0.52.1C - TOSHIBA) Hidden
VC80CRTRedist - 8.0.50727.4053 (x32 Version: 1.1.0 - DivX, Inc) Hidden
Veetle TV 0.9.17 (HKLM-x32\...\Veetle TV) (Version: 0.9.17 - Veetle, Inc)
Virtual Families (x32 Version: 2.2.0.82 - WildTangent) Hidden
Virtual Villagers - The Secret City (x32 Version: 2.2.0.82 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
VoiceOver Kit (HKLM-x32\...\{6B4AD1A9-E73A-4184-9D6B-072F8A3C5EBA}) (Version: 1.42.128.0 - Apple Inc.)
WebEx (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - WebEx Communications, Inc)
WebReg (x32 Version: 140.0.212.017 - Hewlett-Packard) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.0.80 - WildTangent)
WildTangent ORB Game Console (x32 Version:  - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Windows Movie Maker 2.6 (HKLM-x32\...\{B3DAF54F-DB25-4586-9EF1-96D24BB14088}) (Version: 2.6.4037.0 - Microsoft Corporation)
WinPatrol (HKLM\...\{302A1E2E-DD58-4673-BC99-9CC10EC2637A}) (Version: 24.5.2012 - BillP Studios)
WinRAR 4.01 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.01.1 - win.rar GmbH)
Zuma's Revenge (x32 Version: 2.2.0.82 - WildTangent) Hidden

========================= Devices: ================================

Name: Synaptics PS/2 Port TouchPad
Description: Synaptics PS/2 Port TouchPad
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: i8042prt
Device ID: ACPI\TOS0100\4&836102A&0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1906.67 MB
Available physical RAM: 865.16 MB
Total Pagefile: 6513.45 MB
Available Pagefile: 4482.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.55 MB

========================= Partitions: =====================================

1 Drive c: (TI105837W0G) (Fixed) (Total:454.17 GB) (Free:303.79 GB) NTFS

========================= Users: ========================================

User accounts for \\BRIANS-PC

Administrator            Beejous                  Guest                    


**** End of log ****
 



#4 Aura

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Posted 14 April 2015 - 05:46 PM

Alright please uninstall the following programs:
  • Adobe AIR - Outdated;
  • Adobe Flash Player 16 ActiveX - Outdated;
  • Adobe Flash Player 16 NPAPI - Outdated;
  • Adobe Reader X (10.1.9) - Outdated, I'll help you reinstall it;
  • Adobe Shockwave Player 11.5 - Outdated;
  • Adobe Shockwave Player 11.6 - Outdated;
  • HiJackThis - Discontinued and not supported on Windows 7 64-bits;
  • Java 6 Update 29 - Outdated;
  • Java 7 Update 4 - Outdated;
  • JavaFX 2.1.0 - Outdated;
  • McAfee Security Scan Plus - Useless;
  • Norton PC Checkup - Useless;
  • Safari - Discontinued for indows;
  • The Weather Channel Desktop 6 - Uninstall it unless you use it;
  • WinRAR 4.01 beta 1 (64-bits) - Outdated, I'll help you reinstall it;
If you encounter any issues while uninstalling a program, please let me know.

What Apple devices do you own? Do you have Apple TV? Or do you only iTunes use it to synchronise music on your iPhone/iPod/iPad, etc.?

Edited by Aura., 14 April 2015 - 05:56 PM.

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#5 Willy22

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Posted 14 April 2015 - 06:47 PM

- I looked at your SPECCY snapshot. Your harddisk is failing: "Status: WARNING". SMART attribute #05 is at D6. Backup all your data and replace your harddisk.

- That could also explain why you got tonnes of failed "(Windows) Updates".



#6 Aura

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Posted 14 April 2015 - 07:01 PM

Just noticed that he posted a Speccy screenshot in his other thread, hence why I didn't notice. And the real value for the "Reallocated Sector Count" is way too high so yes, like Willy said, your hard drive is failing. At this point it can fail really soon too.

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#7 bjohnson1982

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Posted 14 April 2015 - 07:13 PM

What can I do?



#8 Aura

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Posted 14 April 2015 - 07:14 PM

There's nothing you can do to save that hard drive. You need to buy a new one, back up all your data on another storage media, then change the old hard drive for the new one and reinstall Windows on it. When a hard drive is failing like yours, you need a new one.

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#9 bjohnson1982

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Posted 14 April 2015 - 08:16 PM

Ok, thank you for that advice.  That's what I wanted to hear.  Not good news, but very clear.

Just to follow up, there's no chance that I moved it and haven't reinstalled it correctly?  Is it likely that I damaged it when taking my computer apart because the performance seems to have dramatically changed when I did that.



#10 Aura

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Posted 14 April 2015 - 08:18 PM

Its possible to have damaged the drive physically if you moved it in a rough way, yes. But right now it looks more like a logical failure of the drive, not a physical one.

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#11 bjohnson1982

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Posted 14 April 2015 - 09:47 PM

If you were in my shoes, what would you do?  New hard drive or new computer?



#12 Aura

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Posted 14 April 2015 - 09:50 PM

I just checked your specs and personally, I would get a new one since the CPU and RAM are kind of low spec'd. But this is me, if you want to get a new hard drives it'll work too.

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#13 jcgriff2

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Posted 15 April 2015 - 01:51 AM

Event Viewer entries corroborate HDD issue:

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )

Description: The file system structure on the disk is corrupt and unusable.

Please run the chkdsk utility on the volume TI105837W0G.

 

 

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )

Description: The file system structure on the disk is corrupt and unusable.

Please run the chkdsk utility on the volume TI105837W0G.

 

 

Error: (04/06/2015 09:03:51 PM) (Source: Ntfs) (User: )

Description: The file system structure on the disk is corrupt and unusable.

Please run the chkdsk utility on the volume TI105837W0G.

 

 


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