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freezing problems


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33 replies to this topic

#1 TinaK

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Posted 14 April 2015 - 01:53 PM

My computer goes VERY slow and freezes often! Partially because it is old, but I was hoping if there is any software that can help fix that issue to make my computer run smooth again. 



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#2 Aura

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Posted 14 April 2015 - 02:08 PM

Hi TinaK :)

There's no "all in one" program that can fixes all your issues at once. Since they are probably different from each other and will require particuliar fixes each. Let's take this one step at the time. First, we need more information on your system.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
ik5xYHs.pngSpeccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:
  • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
    Note: You can opt-out the Google Toolbar installation if you want;
  • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
  • After that, click on the File menu in the top left corner, and select Publish Snapshot;
  • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
  • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;

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#3 quietman7

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Posted 14 April 2015 - 08:14 PM

Crashes, unexpected shutdowns, sudden freezing, random restarting, and booting problems could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, and programs hanging or unresponsive in the background. Even legitimate programs like CD Emulators (Daemon Tools, Alchohol, Astroburn, AnyDVD) can trigger crashes, various stop error messages and system hangs so you may want to disable them if using any while troubleshooting. However, troubleshooting for these kinds of issues can be arduous and time consuming.
.
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#4 quietman7

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Posted 14 April 2015 - 08:18 PM

BTW...you can use Windows Advanced Tools to check if a particular program is affecting system performance.
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#5 TinaK

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Posted 17 April 2015 - 03:54 PM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Tinak (administrator) on 17-04-2015 at 16:51:30
Running from "C:\Users\Tinak\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire 5336 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
"network.proxy.type", 0
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Broadcom 802.11n Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Tinak-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 18-F4-6A-22-6E-EE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a981:d851:14f1:f461%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.112(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, April 17, 2015 3:34:10 PM
   Lease Expires . . . . . . . . . . : Saturday, April 18, 2015 3:49:36 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 387511402
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-31-00-C1-88-AE-1D-A3-85-FB
   DNS Servers . . . . . . . . . . . : 192.168.15.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 88-AE-1D-A3-85-FB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  mywimax
Address:  192.168.15.1
 
Name:    google.com
Addresses:  2607:f8b0:4002:c06::64
 74.125.21.139
 74.125.21.138
 74.125.21.113
 74.125.21.101
 74.125.21.100
 74.125.21.102
 
 
Pinging google.com [74.125.21.138] with 32 bytes of data:
Reply from 74.125.21.138: bytes=32 time=84ms TTL=44
Reply from 74.125.21.138: bytes=32 time=84ms TTL=44
 
Ping statistics for 74.125.21.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 84ms, Average = 84ms
Server:  mywimax
Address:  192.168.15.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=117ms TTL=51
Reply from 98.139.183.24: bytes=32 time=114ms TTL=51
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 114ms, Maximum = 117ms, Average = 115ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...18 f4 6a 22 6e ee ......Broadcom 802.11n Network Adapter
 10...88 ae 1d a3 85 fb ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.112     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.112    281
    192.168.1.112  255.255.255.255         On-link     192.168.1.112    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.112    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.112    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.112    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::a981:d851:14f1:f461/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/17/2015 03:47:33 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/17/2015 03:34:35 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (04/16/2015 00:00:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (04/15/2015 11:59:07 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (04/15/2015 11:50:56 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/15/2015 11:40:11 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (04/15/2015 00:21:28 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/15/2015 00:08:43 AM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (04/14/2015 06:31:01 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
Error: (04/14/2015 02:13:39 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: MCSCAN32 Engine Initialisation failed.
Engine returned error : 1
 
 
System errors:
=============
Error: (04/17/2015 03:35:06 PM) (Source: Service Control Manager) (User: )
Description: The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: 
%%1053
 
Error: (04/17/2015 03:35:05 PM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service failed to start due to the following error: 
%%1053
 
Error: (04/17/2015 03:35:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Application Virtualization Client service to connect.
 
Error: (04/10/2015 04:23:10 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (03/29/2015 06:50:21 PM) (Source: Service Control Manager) (User: )
Description: The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: 
%%1053
 
Error: (03/29/2015 06:50:18 PM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service failed to start due to the following error: 
%%1053
 
Error: (03/29/2015 06:50:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Application Virtualization Client service to connect.
 
Error: (03/16/2015 00:21:37 AM) (Source: Service Control Manager) (User: )
Description: The Computer Backup (MyPC Backup) service failed to start due to the following error: 
%%1053
 
Error: (03/16/2015 00:21:37 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Computer Backup (MyPC Backup) service to connect.
 
Error: (03/13/2015 04:07:24 AM) (Source: Service Control Manager) (User: )
Description: The AVG PC TuneUp Service service did not shut down properly after receiving a preshutdown control.
 
 
Microsoft Office Sessions:
=========================
Error: (04/17/2015 03:47:33 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/17/2015 03:34:35 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (04/16/2015 00:00:34 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\eset\eset online scanner\ESETSmartInstaller.exe
 
Error: (04/15/2015 11:59:07 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8
 
Error: (04/15/2015 11:50:56 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/15/2015 11:40:11 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (04/15/2015 00:21:28 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (04/15/2015 00:08:43 AM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (04/14/2015 06:31:01 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
Error: (04/14/2015 02:13:39 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
 
 
=========================== Installed Programs ============================
Accelrys Draw 4.2 (HKLM-x32\...\{59F76C5F-3249-4CBA-8E6D-2475D99FD7E9}) (Version: 4.2.0 - Accelrys Software Inc.)
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems)
Acer Crystal Eye webcam (HKLM-x32\...\{51F026FA-5146-4232-A8BA-1364740BD053}) (Version: 1.0.4.2 - Liteon)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3005 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3013 - Acer Incorporated)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0707.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 16.0.0.273 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 16.0.0.273 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader X (10.1.6) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.6 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.204 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.204 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.204 - AVG) Hidden
Backup Manager Basic (x32 Version: 2.0.0.68 - NewTech Infosystems) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.11 - Piriform)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.2829.50 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.2829.50 - CyberLink Corp.) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.3.38 - Dropbox, Inc.)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Hamster Free Video Converter (HKLM-x32\...\{7E350663-86D3-466A-AB79-28156A9ABF6E}_is1) (Version: 2.0.1.26 - Hamster Soft)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1892 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Internet Explorer Toolbar 4.7 by SweetPacks (HKLM-x32\...\{80F3F10B-A177-4494-93CE-98090D819093}) (Version: 4.7.0008 - SweetIM Technologies Ltd.)
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.12 - Acer Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.194 - McAfee, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2003.1112 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MyPC Backup  (HKLM\...\MyPC Backup) (Version:  - JDi Backup Ltd)
MyWinLocker (x32 Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 3.1.212.0 - Egis Technology Inc.) Hidden
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6151 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30121 - Realtek Semiconductor Corp.)
SafeConnect (HKLM-x32\...\SafeConnect) (Version:  - )
SelectionLinks (HKLM-x32\...\sl-apl) (Version: 1.0 - SelectionLinks)
Shredder (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Support.com Toolbar Updater (HKCU\...\{79A765E1-C399-405B-85AF-466F52E918B0}) (Version: 1.2.2.23821 - Ask.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.19.0 - Synaptics Incorporated)
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3004 - Acer Incorporated)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Mobile Device Updater Component (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
WinRAR 5.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.0 - win.rar GmbH)
Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)
Zune (HKLM\...\Zune) (Version: 04.08.2345.00 - Microsoft Corporation)
Zune (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CHS) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CHT) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (CSY) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (DAN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (DEU) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ELL) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ESP) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (FIN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (FRA) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (HUN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (IND) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (ITA) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (JPN) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (KOR) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (MSL) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (NLD) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (NOR) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PLK) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PTB) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (PTG) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (RUS) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
Zune Language Pack (SVE) (Version: 04.08.2345.00 - Microsoft Corporation) Hidden
 
========================= Devices: ================================
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: ROOT\*TEREDO\0000
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 30%
Total physical RAM: 3001.98 MB
Available physical RAM: 2079.8 MB
Total Pagefile: 6002.15 MB
Available Pagefile: 4627.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3990.09 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Acer) (Fixed) (Total:219.79 GB) (Free:156.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\TINAK-PC
 
Administrator            Guest                    Kimaya                   
Tinak                    
 
 
**** End of log ****


http://speccy.piriform.com/results/6TsPfxUQdKNfprydVWcrU2T


Edited by hamluis, 17 April 2015 - 08:51 PM.
Merged posts - Hamluis.


#6 dudeage

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Posted 17 April 2015 - 03:59 PM

Could also mean your hard drive is getting too full.  Anything less than 20% free space is notorious for slowing down your computer big time. 



#7 Aura

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Posted 17 April 2015 - 04:07 PM

Could also mean your hard drive is getting too full.  Anything less than 20% free space is notorious for slowing down your computer big time.


You can clearly see in the MiniToolBox report that the hard drive have way more than 20% of free space.

1 Drive c: (Acer) (Fixed) (Total:219.79 GB) (Free:156.94 GB) NTFS


For you Tinak:

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Relevant articles if you want to read more about PC Boosters/Optimizers and why they are useless:Please uninstall the following programS:
  • Acrobat.com - Useless;
  • Adobe Reader X (10.1.6) - Outdated;
  • AVG PC TuneUp 2014;
  • Internet Explorer Toolbar 4.7 by SweetPacks;
  • MyPC Backup;
  • MyWinLocker Suite;
  • Norton Online Backup - Unless you use it;
  • Support.com Toolbar Updater;
  • SelectionLinks;
  • Yahoo! BrowserPlus 2.9.8;
Let me know if you encounter any issue when uninstalling a program.

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#8 Aura

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Posted 17 April 2015 - 04:56 PM

In order to offer adequate and reliable assistance to an user, you need to know how to gather information on their systems. Otherwise you're just shooting blindly until one of your solution works and that's not going to do it, at least, not with me. Asking for logs is the best way to gather information on a system. Without intel, you cannot do anything.

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#9 TinaK

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Posted 18 April 2015 - 03:49 PM

Thank you for your reply

I uninstalled the programs you noted, is there anything else I should do next.



#10 Aura

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Posted 18 April 2015 - 03:53 PM

We'll check an Autoruns report to see if there's anything else.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

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#11 Willy22

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Posted 18 April 2015 - 05:25 PM

- You've got 2 anti virus programs (McAfee & Avast). Remove one.

- You've got 2 Firewalls running (McAfee & MS Firewall). Disable one.



#12 Aura

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Posted 18 April 2015 - 05:31 PM

Where do you see McAfee running? The only McAfee product installed is the McAfee SiteAdvisor and it's not an Antivirus, nor a Firewall.

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#13 hamluis

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Posted 18 April 2015 - 06:35 PM

 

Firewall
Firewall: 
Enabled
Display Name: 
McAfee Personal Firewall
 
Antivirus
 
Avast Free Antivirus
Antivirus: 
Enabled
Company Name: 
AVAST Software
Product Version: 
10.0.2208
 
McAfee VirusScan
Antivirus: 
Enabled
Virus Signature Database: 
Up to date
 

 

 

Speccy data.

 

Louis



#14 Aura

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Posted 18 April 2015 - 06:37 PM

There's a problem with the installation of McAfee then since it's not showing up in the installed programs. The installation might be damaged or the Uninstall keys are.

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#15 hamluis

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Posted 18 April 2015 - 06:43 PM

Well...we have known problems uninstalling various, if not all AVs...as well as the suites offered by developers...so that would be nothing new.  That's why some of the products require special tools to remove all traces, where the uninstall routine does not do the job properly.

 

There is also the possibility that the files were damaged and unable to be removed by the prepared uninstall routine.

 

Any number of programs will leave orphan services running on a system...particularly printers, IME, but that does not exclude anti-malware/security apps from doing the same.

 

Louis






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