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#1 kmad61

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Posted 14 April 2015 - 01:16 PM

Got an older Dell that has become infected,When you try to open any program you get a check your download box popping up and showing a list of files...I was not able to get to backup and restore and even in safe mode nothing will open.

I tried to download Malwarebytes from a usb drive with no success.Has never seen this before!

 

Amd 2.0g

Ram 3.00g

Vista OS



BC AdBot (Login to Remove)

 


m

#2 kmad61

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Posted 15 April 2015 - 12:17 PM

I have tried everything I know short of a format......Def need help on this.



#3 RolandJS

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Posted 19 April 2015 - 09:36 PM

Before the above situation happened:

-- what rescue and/or boot DVDs or usb sticks did you make?

-- what program did you use to make your image backups of OS partition or C-drive?

And, what OEM or Microsoft DVDs do you have?

 

Reason for asking:  when the regular BC techs weigh in, they might want to know about the above in order to give you their best advice, to get you started on getting back control of your Windows Vista.  Follow their advice, you can't go wrong.  This will be a process.


Edited by RolandJS, 19 April 2015 - 09:37 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

"I heard Spock finally got colander!"  "I believe the word is Kolinahr."  "Oh."


#4 InadequateInfirmity

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Posted 19 April 2015 - 09:53 PM

Hello, please read the information in the link below, and create a new thread in the malware spyware removal area.

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/



#5 kmad61

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Posted 20 April 2015 - 10:16 AM

I read the info but am unable to get into pc as no programs will open....no downloads will download....internet will not connect.....I tried to get into backup and restore area with no success.

I have no idea of backups made and have no cd or dvd that came with pc.



#6 InadequateInfirmity

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Posted 20 April 2015 - 10:20 AM

You need to start a new topic there, they will explain what you need to do. I know of programs that they use to get logs even when windows will not boot, but am unable to provide you with instructions on their use. You must ask for help in a new thread there. Sorry these are forum rules. :)

 

When you ask for help in the virus and spyware malware removal area, you will be provided with instructions that will get you on your way.



#7 InadequateInfirmity

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Posted 20 April 2015 - 10:24 AM

Well you can see this thread on how to get a FRST log to post. Just do not post the FRST log  here. :)

 

http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

 

 

 

  • On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system.

    Plug the flashdrive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html


    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

  • On the System Recovery Options menu you will get the following options:

    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.



#8 Queen-Evie

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Posted 21 April 2015 - 03:28 PM

FRST log has been posted in Malware Removal Logs here http://www.bleepingcomputer.com/forums/t/573878/download-virus-log/

Now that the log has been posted

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is closed.




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