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I am getting explorer errors

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1 reply to this topic

#1 buffedstud


  • Members
  • 2 posts
  • Local time:02:03 PM

Posted 29 November 2004 - 10:53 AM

[I am getting a explorer error that is knocking me offline i can't stay online for anything. The details for this message are AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: sdhelper.dll
ModVer: Offset: 0007f9fc
If anybody can help me with this it would sure be appreciated. Here is what I have on my pc.

Operating System System Model
Windows XP Professional Service Pack 1 (build 2600) No details available
Processor a Main Circuit Board b
2.30 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P4B533 REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ASUS P4B533 ACPI BIOS Revision 1015 04/29/2003
Drives Memory Modules c,d
720.89 Gigabytes Usable Hard Drive Capacity
118.66 Gigabytes Hard Drive Free Space

PLEXTOR DVDR PX-708A SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

FUJITSU MAP3735NP SCSI Disk Device (73.40 GB) -- drive 4
IC35L120AVVA07-0 [Hard drive] (123.52 GB) -- drive 1, s/n VNC602A6G2E1MA, rev VA6OA52A, SMART Status: Healthy
Maxtor 6Y160P0 [Hard drive] (163.93 GB) -- drive 0, s/n Y41NFJVE, rev YAR41BW0, SMART Status: Healthy
WDC WD1600BB-00DAA0 [Hard drive] (160.04 GB) -- drive 3, s/n WD-WMACK1211632, rev 65.13G65, SMART Status: Healthy
WDC WD2000JB-00DUA0 [Hard drive] (200.05 GB) -- drive 2, s/n WD-WMACK1977769, rev 65.13G65, SMART Status: Healthy
1024 Megabytes Installed Memory

Slot 'DDR 1' has 512 MB
Slot 'DDR 2' has 512 MB
Slot 'DDR 3' is Empty
Local Drive Volumes

c: (on drive N) 38.67 GB 7.22 GB free
d: (on drive N) 18.34 GB 7.81 GB free
f: (on drive N) 16.39 GB 2.47 GB free
g: (on drive N) 40.99 GB 3.41 GB free
h: (on drive N) 41.80 GB 7.79 GB free
i: (on drive N) 40.57 GB 1.85 GB free
j: (on drive N) 40.56 GB 685 MB free
k: (on drive N) 36.69 GB 25.57 GB free
l: (on drive N) 47.19 GB 6.83 GB free
m: (on drive N) 38.65 GB 11.65 GB free
n: (on drive N) 37.50 GB 7.99 GB free
o: (on drive N) 37.50 GB 7.84 GB free
p: (on drive N) 43.03 GB 4.27 GB free
q: (on drive N) 42.98 GB 3.43 GB free
r: (on drive N) 56.01 GB 4.99 GB free
s: (on drive N) 36.01 GB 7.96 GB free
t: (on drive N) 54.02 GB 1.65 GB free
u: (on drive N) 54.00 GB 5.24 GB free

Network Drives
None detected
Users Printers
local user accounts last logon

11/28/2004 4:31:09 PM (admin)
local system accounts
never (admin)
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Adobe PDF Converter on My Documents\*.pdf
Adobe PDF Converter on \\INTEL845\Printer
Canon BJC-8200 (BJRSTR) on USB001

Controllers Display
Standard floppy disk controller
Intel® 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce4 Ti 4600 [Display adapter]
Samsung S/T 97B/96B [Monitor] (17.7"vis, s/n HCCT800955, August 2002)
Bus Adapters Multimedia
Adaptec SCSI Card 39320 - Ultra320 SCSI
Adaptec SCSI Card 39320 - Ultra320 SCSI
WinXP Promise Ultra133 TX2 ™ IDE Controller
Intel® 82801DB/DBM USB Universal Host Controller - 24C2
Intel® 82801DB/DBM USB Universal Host Controller - 24C4
Intel® 82801DB/DBM USB Universal Host Controller - 24C7
Intel® 82801DB/DBM USB2 Enhanced Host Controller - 24CD Santa Cruz™
Santa Cruz™ Game Port
Santa Cruz™ WDM Interface
USB Audio Device
Communications Other Devices
Realtek RTL8139 Family PCI Fast Ethernet NIC
Network Card MAC Address:
Network IP Address: HID-compliant consumer control device
USB Human Interface Device
Hewlett-Packard ScanJet 5300C/5370C
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB IntelliMouse Explorer
General Purpose USB Hub
General Purpose USB Hub
USB Composite Device
USB Printing Support
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
Patin Couffin engine
Virus Protection
No details available
Installed Microsoft Hotfixes [Back to Top]

on 4/1/2004 (details...)


Internet Explorer 6
KB834707-IE6SP1-20040929.091901 on 11/7/2004 (details...)

Internet Explorer






Windows Media Player




on 4/1/2004 (details...)

Windows XP
KB837272 on 5/3/2004 (details...)

on 4/1/2004 (details...)

on 4/1/2004 (details...)

KB810243 on 4/4/2004 (details...)

KB817778 on 4/1/2004 (details...)

Windows XP
SP2 (continued)
on 4/1/2004 (details...)

KB821253 on 4/1/2004 (details...)

KB822603 on 4/1/2004 (details...)

KB823182 on 4/1/2004 (details...)

KB824105 on 4/1/2004 (details...)

KB824141 on 4/1/2004 (details...)

KB824146 on 4/1/2004 (details...)

KB825119 on 4/1/2004 (details...)

KB826939 on 4/1/2004 (details...)

KB828028 on 4/1/2004 (details...)

KB828035 on 4/1/2004 (details...)

KB828741 on 5/3/2004 (details...)

KB833987 on 9/19/2004 (details...)

KB835732 on 5/3/2004 (details...)

KB837001 on 5/3/2004 (details...)

KB839645 on 7/26/2004 (details...)

KB840315 on 7/26/2004 (details...)

KB840374 on 5/18/2004 (details...)

KB840987 on 11/7/2004 (details...)

KB841356 on 11/7/2004 (details...)

KB841533 on 11/7/2004 (details...)

KB841873 on 7/26/2004 (details...)

KB842773 on 7/26/2004 (details...)

KB873376 on 11/7/2004 (details...)

KB883357 on 9/15/2004 (details...)

Click here to see all available Microsoft security hotfixes for this computer.

Marks a HotFix that verifies correctly

Marks a HotFix that fails verification
(note that failing hotfixes need to be reinstalled)
Unmarked HotFixes lack the data to allow verification


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#2 Grinler


    Lawrence Abrams

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  • 43,716 posts
  • Gender:Male
  • Location:USA
  • Local time:02:03 PM

Posted 01 December 2004 - 02:47 PM

Create a directory on your hardrive, to save HijackThis.exe, called c:\hijackthis. This is a mandatory step, for the backup and restore functions, of HijackThis, to be able to work.

Download the latest version, from here.

Read the pinned post in the HJT forum, here

Then, run a log, and post it in the HJT forum. Do not fix anything, yet.
A member, of the HJT Team, will help you out.
Please, be patient, these people are volunteers. They will help you out, as soon as possible.

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